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10 Surprising Sources for Customer and Competitive Insight | SEJ
Useful list & how-to for learning about why customers switch to competitors (no surprises though ;^)
customer  competitor  howto  insight  research  analysis  operations  social  media  analytics  website  call  center  alumni  switch  retention  conversion 
november 2017 by csrollyson
'Customer success' software is getting hot - Fortune
Describes the "customer success" provider category and its niches
customer  success  market  vendor  news  adoption  q2  2014  category  competitor 
september 2015 by csrollyson
Find and filter the best content on the web with Power Search | Open feedly
The first real alternative I've found - this looks like it'll work; not free, though
rss  mashup  editor  tool  software  yahoo  pipes  competitor  substitute  alternative 
august 2015 by csrollyson
Pipes.yahoo.com - 50 Similar Rss Tools Sites
Useful: enter any URL to get (50 similar sites) - I used for pipes.yahoo.com here
yahoo  pipes  rss  mashup  tool  list  exceptional  competitor  substitute  alternative 
august 2015 by csrollyson
Social Media in Health Care
This strategy still visible on their website in 2014
competitor  hospital  healthcare  provider  strategy  social  media  2010  patient  presentation  tq14  14nm 
may 2014 by csrollyson
Health Hub from Cleveland Clinic
Completely integrated into its main website via subdomain
clevelandclinic  blog  competitor  example  website  integration  tq14  14nm 
may 2014 by csrollyson
Facebook: Doing it wrong -- and getting it right - BDI 4/17/13 Cont...
CC Dir. Marketing debunks social media conventional wisdom; treats social as marketing
casestudy  clevelandclinic  healthcare  q2  2013  presentation  Statistics  facebook  blog  social  media  competitor  tq14  14nm 
may 2014 by csrollyson
MCCSM « Social Media Health Network
Mayo Clinic believes individuals have the right and responsibility to advocate for their own health, and that it is our responsibility to help them use social media tools to get the best information, connect with providers and with each other, and inspire healthy choices
mayoclinic  social  media  center  competency  education  patient  provider  empowerment  mission  reference  competitor  tq14  14nm  cco 
may 2014 by csrollyson
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