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csrollyson : complexity   8

How to develop exceptional digital experiences at velocity
I love this => Emphasizes impact of front and back stage on #customer #experience + How to build your #service #design #consulting practice by scoping projects in front stage before tackling back stage complexity + great #airline example #CX
service  design  consulting  front  back  stage  blueprint  journey  customer  experience  map  digital  application  coordination  theater  example  disney  airline  strategy  complexity  howto  privacy  tablet  flight  attendant  csr19 
june 2019 by csrollyson
What Is Customer Experience? | Inc.com
Insight on how CMOs need to rethink "brand" "customer" "product": Experience is post-product customer collaboration #kudos
customer  experience  list  insight  summary  video  empowerment  digital  community  social  business  media  collaboration  knowledge  q1  2014  pointofview  network  complexity  CMO  marketing  CDO  disruption  transformation  2cdo  cco  2chcuo 
january 2014 by csrollyson
Empathy is a Social Currency
Explains relating to people as empathy + importance of treating employees as customers
social  business  media  pointofview  empathy  relationship  trust  customer  brand  complexity  simplicity  service  employee  csrblogcomment  2sbs 
april 2013 by csrollyson
Six Simple Rules For Doing Better With Less - Forbes
Complexity begets complexity & brittleness: chop chop but thru a customer lens
management  usecase  efficiency  business  process  book  apple  complexity  customer  user 
november 2012 by csrollyson
The psychology of discounting: Something doesn’t add up | The Economist
How poor math skills lead people to pay more; how retailers capitalize w complex pricing models
promotion  discount  analysis  mathematics  customer  consumer  retail  ecommerce  complexity  household  budget  pricing  fractions 
july 2012 by csrollyson
All Household Appliances Should Be Made By Apple
Plaintive cry to eradicate obtuse design of consumer electronics; rings so true #fb
Consumer  electronics  Gadget  Design  Apple  Microwave  Gift  Complexity  Humor  2snr 
december 2010 by csrollyson

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