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csrollyson : coordination   7

How to develop exceptional digital experiences at velocity
I love this => Emphasizes impact of front and back stage on #customer #experience + How to build your #service #design #consulting practice by scoping projects in front stage before tackling back stage complexity + great #airline example #CX
service  design  consulting  front  back  stage  blueprint  journey  customer  experience  map  digital  application  coordination  theater  example  disney  airline  strategy  complexity  howto  privacy  tablet  flight  attendant  csr19 
june 2019 by csrollyson
How Integration Is Actually Working in Germany — Refugees Deeply
Concise review of Merkel's #refugee #integration initiatives + 4 areas for improvement #germany
refugee  host  germany  program  federal  state  government  coordination  review  2018  work  bank  results  19eyz  bullsi 
march 2019 by csrollyson

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