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csrollyson : crm   38

Council Post: Four Ways To Disconnect From Technology And Start Living In The Moment
Reclaim your attention by #unplugging from a lot of tech you don’t need: how to optimize #smart #devices #digital #detox
iphone  smartphone  smartwatch  laptop  detox  email  slack  crm  tactic  management  energy  attention  technology  pointofview  Q2  2019 
april 2019 by csrollyson
An introduction to customer research (a 3,000-word guide) – Econsultancy
Solid #customer #user research how-to guide includes using #ethnographic #research with trad quantitative & qualitative research #CX
customer  user  experience  research  guide  2017  lean  guerrilla  ethnography  survey  focus  group  howto  website  tools  qualitative  quantitative  CRM  csrblogcomment  csr19 
march 2019 by csrollyson
The Customer Experience Performance Gap - Forbes
5-stage model for #customer #experience & customer #service adoption emphasizes service, shows barriers
customer  experience  csrblogcomment  service  q1  2016  CRM  model  sochap  cco 
march 2016 by csrollyson
The 6 Rings Of The Modern Customer Experience - Forbes
Assert importance of #customer #experience & offers 6 organizational arenas and breakdowns #cx #cdo
customer  experience  organization  silo  dysfunction  Q3  2015  pointofview  crm  technology  social  media  service  2cco  cco  cdo  omni  channel  2cdo 
december 2015 by csrollyson
Five Lessons Learned at the CRM Evolution (Oracle Social Spotlight)
Oracle gets the #customer #experience revolution: juicy adoption stats fr @gartner
customer  Experience  service  Q4  2015  Profit  vision  vendor  crm  Statistics  transformation  cco  cdo  2cdo  2csra  2snr 
october 2015 by csrollyson
About Us | CustomerThink
Digital marketing & CX blog w roots in CRM
customer  experience  blog  syndication  marketing  crm  cco 
september 2015 by csrollyson
Here Is How to Get Customers With Limited Funds
Short post on customer acquisition tactics, emphasizes digital
customer  acquisition  retention  seo  marketing  client  advocate  sales  microsoft  crm  smb 
august 2015 by csrollyson
What is social CRM and why do you need it? | Econsultancy
Beginner's guide offers useful table, other tools; harbors content focus though [links]
social  media  crm  comparison  tool  guide  howto  business  marketing  content  management 
september 2014 by csrollyson
The future of search is finally here: It’s just not evenly distributed | ZDNet
Big bun but serious meat here> How #digital #social gives context around search + the power of applications' search box
social  search  q3  2014  pointofview  history  sentiment  content  website  ecommerce  mcommerce  enterprise  application  crm  design  collaboration  digital  cdo 
august 2014 by csrollyson
Belly – How to Grow a Network Effects Startup, Lessons from Belly Card - GrowthHackers
Long case study on Belly whose geosocial rewards system enables local retailers & services to build repeat business
casestudy  local  crm  geosocial  social  media  service  retail  franchise  gotomarket  rewards  gamification  loyalty  customer  experience  Facebook  sxsw  expansion  strategy  chicago  startup  smb  foundation  2gs 
may 2014 by csrollyson
Five Steps to Digitally Transforming City Government | MIT Sloan Management Review
Great #digital #transformation casestudy, Boston government; mayor people, not tech-focused Thx @toddhuseby
digital  transformation  casestudy  government  local  city  boston  crm  services  citizen  mayor  cio  university  collabortation  q3  2013  organization  2ghcj  2cdo 
september 2013 by csrollyson
social-media-value.jpg 1,200×1,010 pixels
Complex busy but interesting flowchart for making social business investments
social  business  media  value  proposition  infographic  customer  operations  crm  analytics 
august 2013 by csrollyson
Getting A Head Start On Five Factors Reshaping E-Commerce - Forbes
Useful point of view & links on Gartner, Constellation Research & Hofstede research on global ecommerce market
omni  channel  pointofview  gartner  research  constellation  mobile  social  business  globalization  cloud  legacy  erp  CRM  enterprise  culture  customer  experience  q1  2013  ecommerce  digital  ceo 
august 2013 by csrollyson
Max Kalehoff - Eleven Big Trends that Will Reshape Advertising in 2020 and Beyond
Predictions: by 2020 digital & social media marketing will disappear - also trust & service will trump all else
advertising  marketing  prediction  2020  2012  social  crm  trust  business  media  digital  big  data  facebook  service  privacy  vision  2blog 
march 2013 by csrollyson
WSFS to Give All Branch Staff Tools to Perform Any Task - American Banker Article
Nice specifics about super-regional bank's approach to letting branch management "configure" use of branch space
Financialservices  bank  branch  redesign  transformation  retail  software  technology  crm  local  design  business  intelligence 
november 2012 by csrollyson
Salesforce for Twitter Launches
Been in the works a while.. Twitter's going mainstream in a big way!
News  enterprise2.0  Twitter  2tw  Salesforce  Integration  CRM  Customer  Service 
september 2009 by csrollyson
Web2andSalesProcessManagement
Brief paper makes good points about social networks' promise to impact on busdev
Web2.0  Sales  Business  Development  B2B  Research  2009  Collaboration  CRM  2sbs 
march 2009 by csrollyson

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