recentpopularlog in

csrollyson : cx   3

Describing Personas — Medium
[commented] The dangers of using artificial demographics in #user #experience #design #research
csrblogcomment  design  experiential  social  media  marketing  persona  journey  research  analysis  howto  user  empathy  cx  experience  sochap  2csra  cco  2cdo 
may 2016 by csrollyson
What Is In-Stream Advertising? | Chron.com
Instream are interruptive ads that roll before/during/after videos; 18% older users interact w them
video  instream  advertising  trust  social  twitter  facebook  backlash  user  experience  cx 
may 2016 by csrollyson
How to Say “Sorry” in Customer Experience Failures
Want to build trust? > How to apologize to customers | examples + rationale #Customer #experience
cco  customer  experience  cx  2010  example  apology  operations  retail  hightech  transparency  trust  2cco  2sochap 
december 2015 by csrollyson

Copy this bookmark:





to read