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PCI Managed Services – A New Approach to PCI Compliance from Stickman | Stickman
Useful post references 12 #PCI #compliance requirements and details #security firm's remediation procedures (mitigate funky formatting by shrinking font size) #technical #writing
PCI  compliance  technical  writing  csr19  howto  framework  remediation  reference  approach  credit  card  data  security 
6 weeks ago by csrollyson
Tech Challenge | Center for Neighborhood Technology
2019´s challenge quantifies the extra costs of being poor
chicago  Q2  2019  challenge  cost  poverty  initiative  data  science 
12 weeks ago by csrollyson
Brooke Goodbary – Medium
Want to dive deep into #customer #success? @Brooke knows her stuff! #experience #CX
customer  success  blog  bullsi  metrics  team  management  data  analytics  software  saas  service  sales  marketing  product  experience 
june 2019 by csrollyson
Data Science and Ethnography: What’s Our Common Ground, and Why Does It Matter? - EPIC
Fascinating and useful: Explicitly juxtaposes #ethnography and #data #science and asks, "What can each discipline learn from the other?" #quantitative #qualitative #CX #research
ethnography  data  science  discussion  method  bias  analysis  discipline  comparison  q1  2018  customer  experience  research  quantitative  qualitative 
may 2019 by csrollyson
A 5-Point Plan for Improving Employee Engagement
Many firms have backed into #employee #engagement since discovering it's the backbone of #customer #experience. This concise post points to employee-centric qual research as the key
employee  experience  engagement  howto  customer  journey  map  value  proposition  research  persona  model  data  interview  qualitative  bullsi  ethnography 
may 2019 by csrollyson
Championing the Customer Experience | Brandwatch
Argues that customer experience is marketing, takes a brand/enterprise view of #customer #experience culture using @deloitte's maturity model @vizia
marketing  customer  experience  pointofview  platform  enterprise  data  integration  IT  strategy  CCO  executive  model  deloitte  maturity  csr19  business  intelligence  analytics  social  media  journey  map  adoption  touchpoint 
may 2019 by csrollyson
Opinion | It’s Time to Break Up Facebook - The New York Times
Detailed argument for breaking up #Facebook as we broke up #AT&T and #StandardOil - When firms become so dominant that they control business sectors and culture, they have to split #monopoly
facebook  hightech  pointofview  2019  Q2  founder  zuckerberg  social  network  monopoly  regulation  breakup  ATT  example  innovation  market  power  privacy  instagram  whatsapp  acquisition  competition  concentration  politics  data  artificial  intelligence  advertising  bullsi  reference 
may 2019 by csrollyson
Make your journey maps measurable with customer journey analytics
[commented] Pitches the importance of basing #customer #journey #maps on real data, not on boardroom-created models
customer  experience  analytics  journey  map  debunk  bullsi  data  transaction  omni  channel  example  telecom  csrblogcomment  call  center  trigger  jtbd  kpi  behavior  csr19 
april 2019 by csrollyson
Ultimate Guide to Customer Experience Mapping: How to Map the CX from Start to Finish – NGDATA
Superb post compares #customer #experience maps to #journey #maps, shows when to use each, then how to build #CX map; BTW #agile #digital #ethnography speeds & improves this process
customer  experience  map  journey  comparison  reference  bullsi  csr19  howto  value  proposition  2017  data  social  media  sales  retail  transaction  example  template  omni  channel  touchpoint  emotion  research  persona  interview  forum  support  call  center  design 
april 2019 by csrollyson
5 Questions with Health Care Without Harm - Emerson Collective
#Healthcare without Harm uses #data #analytics to guide curtailment of #hospitals' impact on #climate #change
healthcare  usa  industry  environment  climate  change  toxin  incinerator  gas  harm  data  analytics 
april 2019 by csrollyson
CLEVER°FRANKE - Approach
Design firm uses data analytics to inform its strategy and design services
design  customer  user  experience  data  analytics  chicago  utrecht  digital  csr19  consulting  firm  agency 
march 2019 by csrollyson
How to Pick the Best Customer Journey Analytics Platform for You
Yes, a pitch for their platform but head/shoulders above most other posts. Enterprise viewpoint, uses true analytics to inform #customer #journey #map creation & optimization
customer  experience  journey  map  persona  enterprise  software  platform  vendor  analytics  exceptional  organization  data  marketing  automation  comparison  analysis  reference  bullsi  example  image  IT  csr19 
february 2019 by csrollyson
Social Media Data Analytics | Coursera
Course by Rutgers prof on #socialmedia #analytics with R, Python & Anaconda [$49]
social  media  data  analytics  course  online  register  R  Python  Anaconda  YouTube  Twitter  csr19 
february 2019 by csrollyson
Privacy-by-design in big data analytics and social mining | SpringerLink
Discussion and how to #design #privacy into #data #analytics projects to practice #ethics mitigate risk - several #usecases
privacy  design  data  analytics  ethics  bullsi  paper  usecase 
february 2019 by csrollyson
Top 5 Skills to Kickstart Your Data Analytics Career and How to Build Them |
Simple list of #datascience skills w explanations + links to online courses to acquire them
data  science  career  skill  course  online  howto  role  plan  analytics  big  business  technical  csr19 
february 2019 by csrollyson
5 Tools That Use Big Data For Social Media Optimization
Highly curated list of platforms that emphasize #bigdata in the #design & #engineering of their social analytics
social  media  data  analytics  big  design  engineering  q4  2018 
february 2019 by csrollyson
List of Top 120+ Big Data Tools & Social Data Analysis
Exhaustive list of "social data" "big data" tools - not curated
social  media  data  platform  list 
february 2019 by csrollyson
Jeff Bezos v the world: why all companies fear 'death by Amazon' | Technology | The Guardian
How #Amazon’s focus on customer experience, using data #analytics and #automation, has a big dark side #cx
amazon  pointofview  competition  Q2  2018  ecommerce  retail  example  partner  market  entey  big  data  analytics  customer  price  convenience  labor  job  robot  warehouse  automation  fear 
april 2018 by csrollyson
Who's Using Data for Good in Chicago? | LinkedIn
Off the cuff list useful to orient oneself to pursue tech-for-good projects #kudos
data  big  social  good  chicago  list  nonprofit  cause  organization  initiative  program  bullsi  tool 
april 2018 by csrollyson
Zuckerberg's Congressional Hearings: The Most Important Exchange - The Atlantic
Must-read: Crystallizes the difference b/t user data, which they own, and metadata about user behavior, which #facebook owns
facebook  zuckerberg  testimony  privacy  data  user  ownership  advertising  exceptional  artificial  intelligence  Algorithm  metadata  Q2  2018  kennedy  pixel  Web  tracking 
april 2018 by csrollyson
Congress wants to 'inflict pain’ on Mark Zuckerberg. Is he ready for it? | Technology | The Guardian
Anticipating Zuckerberg’s testimony to Congress. Selling members’ personal data to advertisers is the key money engine of @facebook. Moreover, the data enables prediction of highly private things about you
facebook  zuckerberg  congress  analysis  prediction  Q2  2018  news  abuse  data  russia  2016  election  scandal 
april 2018 by csrollyson
Facebook Funded Most of the Experts Who Vetted Messenger Kids
Another reason why I do not #trust #Facebook: Most of its "child experts" have financial ties with it, and it kept obvious #child #development experts
facebook  exposé  q1  2018  children  application  influence  lying  trust  fail  bias  expert  development  data 
february 2018 by csrollyson
Uber's Use of Wickr Raises Questions About Ephemeral Messaging Apps | WIRED
Ephemeral messaging apps and legal governance, since their data, like #snapchat, disappears, unavailable for discovery
waymo  uber  lawsuit  Q4  2017  application  wickr  ephemeral  disappearing  data  discovery  law  governance  trade  secret 
december 2017 by csrollyson
Science Shows: The Marketing Gut Is Not Dead
Argues that creative engenders emotion and a huge impact on customer decisions
marketing  neuroscience  creative  logic  emotion  brain  advertising  customer  data  analytics  decision  study  memory 
october 2017 by csrollyson
Care teams and tech: a powerful combination to manage population health - Iora Health
Exciting practical example @iorahealth - redesigning care process around actionable data on population management
healthcare  operations  innovation  example  iorahealth  population  management  data  software  process  care  team  2014 
september 2017 by csrollyson
The King Customer Paradox: The More Empowered, The More We Lose Control
[comment] How firms' competitive efforts to serve customers result in invasive use of data, but few people realize it
csrblogcomment  customer  experience  pointofview  q2  2017  king  queen  amazon  service  Competition  autonomy  surveillance  big  data  analytics 
april 2017 by csrollyson
Hello, OnStar - Meet Watson - |
Ibm Watson + GM Onstar aim to boost driver customer experience & productivity #analytics
ibm  watson  cognitive  computing  analytics  big  data  automotive  customer  experience  partner  brand  oil  restaurant  driving  car  q4  2016  mobile  music  park  productivity 
march 2017 by csrollyson
About the Cline Center | Cline Center for Democracy | University of Illinois
Research center uses deep mining to create comparative #human #development reports globally - 300 yrs of data
democracy  human  development  university  illinois  research  big  data  analytics  website  natural  disaster  war  constitution  government  conflict  social 
february 2017 by csrollyson
Internet of Things Emerge Conference Chicago 2016 #IoT (with images, tweets) · csrollyson · Storify
Live tweets, phots + my notes of the Internet of Things Conf. in Chicago: learn how #IoT is changing our world
iot  conference  2016  q4  chicago  disruption  smart  device  big  data  artificial  intelligence  2cdo  ubiquitous  computing  2csra  2snr 
november 2016 by csrollyson
Ahmed Abdeen Hamed: Latest News, Work, Videos, Photos on Fast Company
Medical research using #socialmedia data to investigation drug interactions
social  media  twitter  data  drug  interaction  big  side  effect  crowdsourcing 
october 2016 by csrollyson
City of Chicago | Data Portal
Chicago's city data portal; all kinds of useful info
chicago  city  open  data  portal  database 
october 2016 by csrollyson
Analytics Dilemma – POC Vs POV? | Prashant Rao | Pulse | LinkedIn
[commented] How value from #analytics moves along the competency curve: descriptive > predictive > prescriptive
big  data  analytics  pointofview  csrblogcomment  q3  2016  business  case  value  proposition  2csra  2sbs  2snr 
august 2016 by csrollyson
Binge On Content List | T-Mobile Support
When you have Binge On enabled, streaming content does not count toward your data allotment #kudos
tmobile  bingeon  list  directory  streaming  website  data  usage  telecom  content  plan  2csrollyson 
july 2016 by csrollyson
IBM Watson Analytics for Social Media - United States
Interesting: How to start using #ibmwatson to analyze #socialmedia #bigdata #analytics
social  media  data  analytics  tool  watson  ibm  software  website  #bigdata  cdo  cco  sochap 
july 2016 by csrollyson
Customer churn and Retention
[commented] How to use #data #analytics to prevent #customer #churn Kudos @rautsan #cx
churn  csrblogcomment  q2  2016  customer  telecom  digital  transformation  cco  cdo  sochap  2csra  social  media  data  analytics  prevention  model  experience 
june 2016 by csrollyson
How Big Data Is Changing Economies | Becker Friedman Institute
Panel discussion at #University of #Chicago on how #BigData changes economies
big  data  economics  economy  Competition  video  panel  2015  university  chicago 
april 2016 by csrollyson
"New" Rembrandt Created, 347 Years After the Dutch Master's Death | Smart News | Smithsonian
Fancy facsimile: #Machine #learning + #3D printing "paints" a new #Rembrandt - but does it have soul?
big  data  painting  Rembrandt  3D  print  2016  analytics  soul  spirit  facsimile  Algorithm  machine  learning  history  exceptional  2ghcj  2csrollyson 
april 2016 by csrollyson
Google Is Now Alphabet, And That Spells Big Things For Healthcare - Forbes
POV on why Google-now-Alphabet will be big in #healthcare - It can use its #analytics to disrupt
google  alphabet  healthcare  pointofview  q2  2016  disruption  biotech  life  science  personalized  medicine  venture  strategy  big  data  analytics  2sbs  2cdo  2snr 
april 2016 by csrollyson
Starbucks' CTO brews personalized experiences | CIO
New CIO @Starbucks shares how they're using #BigData & #mobile to drive #customer #experience #retail
starbucks  big  data  personal  experience  customer  loyalty  retail  coffee  restaurant  fastfood  cio  service  example  pioneer  mobile  application  cco  2cdo  2csra  sochap  2snr 
april 2016 by csrollyson
The surprisingly small reason for Walmart’s huge problem
[commented] How ignoring #customer #experience drags profit even @walmart - Focus on customers' outcomes to engage #cx
retail  big  data  operations  q1  2016  pointofview  walmart  example  customer  experience  profit  grocery  local  experiential  ethnography  sochap  csrblogcomment 
february 2016 by csrollyson
Big Data Landscape 2016
Useful map of #BigData vendor|technology|solution ecosystem - faint nod to #IoT & #wearable tech #kudos
big  data  ecosystem  technology  software  infrastructure  map  reference  exceptional  vendor  cloud  application  transport  analytics  cdo  cco  cmo  ceo  cio  cto 
february 2016 by csrollyson
Waze introduces Transport SDK - ReadWrite
@Waze expands thru platform play, penetrates B2B logistics ecosystem via SDK
transport  waze  crowdsourcing  big  data  truck  logistics  news  q1  2016  platform  2sbs  network 
february 2016 by csrollyson
Complete Enterprise Healthcare Solution
Enterprise solution vendor for employee population healthcare cost management
enterprise  healthcare  health  management  1cv6s  population  vendor  platform  prevention  big  data 
february 2016 by csrollyson
The definitive list of what everyone likes on Facebook | The Verge
What we're telling Facebook: The #BigData angle of #Facebook's psychology of Likes & sentiment
facebook  big  data  culture  social  network  2016  Q1  news  Like  psychology  emotion 
february 2016 by csrollyson
Sharing Knowledge and Using Data to Build Common Ground
2 #healthcare provider orgs work w NGO, identify mismatch in #MentalHealth providers & community need
healthcare  community  mental  health  minnesota  casestudy  Q2  2015  data  analysis  supply  demand  provider  services  psychology  psychiatry  NGO  1cv6s 
january 2016 by csrollyson
Capturing value from future transportation technologies | Deloitte University Press
MUSTread: Analyzes scenarios for converging mobility: vehicle, device, IoT; O/S business models, opportunities built on #trust Thx @jhagel
mobile  IoT  strategy  vision  2016  Q1  automotive  smartphone  Operating_systems  sharing  fleet  Autonomous  vehicle  agent  big  data  cdo  2cdo  transport  uber  apple  google  analysis  hightech  2ghcj  thoughtleadership  trust  business  model  value  proposition 
january 2016 by csrollyson
4 Ways an Omni-Channel Strategy Can Transform Your Customer Experience
Brief gives four solid reasons to use operations data to inform evolution BUT it's not transformative
customer  experience  omni  channel  data  operations  pointofview  retail  q4  2015  definition  sochap 
december 2015 by csrollyson
How the NSA uses behavior analytics to detect threats | CIO
NSA #cloud #security follows #amazon practices, adds proprietary #behavior #analytics to detect exceptions
government  security  cloud  q4  2015  nsa  survelllance  internal  external  behavior  analytics  big  data  clearance  permission  cio  interview  2cdo  2csra 
december 2015 by csrollyson
Digital transformation strategy | Deloitte University Press
Deloitte/MIT research survey on #digital #transformation: using social mobile big data to change business
digital  transformation  research  survey  deloitte  2015  social  mobile  analytics  big  data  cloud  cdo  2cdo  reference 
december 2015 by csrollyson
The Customer Experience in 2020 - Smarter With Gartner
Gartner predicts pervasive #socialmedia required to drive #customer #experience
customer  experience  vision  trend  q3  2015  social  media  engagement  SFA  trust  data  2sochap 
december 2015 by csrollyson
8 Cities That Show You What the Future Will Look Like | WIRED
How #BigData is enabling a new era of #design of cities worldwide: short examples
q4  2015  city  development  design  architecture  culture  big  data  example  nairobi  sanfrancisco  losangeles  shanghai  medellin  mecca  dubai  2cco  2cdo  2ghcj  2csra 
october 2015 by csrollyson
Personalisation is key to increasing customer loyalty - raconteur.net
The new table stakes: Using software to get personal w #customers in #retail #cx
retail  q3  2015  uk  personalization  social  media  big  data  ecommerce  cdo  2cdo  customer  experience  cco  2cco  sochap  2sochap 
october 2015 by csrollyson
The Future of Digital Customer Experience | SolsticeFWD (with images, tweets) · csrollyson · Storify
Rich coverage of #mobile #transformation trends: Practical insights: @forrester @johndeere @bosch @trunkclub & more
hightech  mobile  web  ecommerce  q3  2015  vision  cdo  customer  experience  marketing  application  iot  disruption  vendor  enterprise  solution  big  data  business  social  omni  channel  2cco  2cdo 
september 2015 by csrollyson
Disruption by Trusted Advisors
[commented] Riffing on disruptive business model, a holistic "trusted advisor" + disruption to retail, brand
business  strategy  trust  service  product  vision  infomediary  q2  2015  consultant  advocate  2sbs  model  big  data  IoT  customer  experience  client  retail  cco  csrblogcomment 
august 2015 by csrollyson
Data privacy will be the Achilles heel of the Internet of things - Fortune
Calls out the problem of ballooning data collection & customer dissatisfaction; no solution given [links]
big  data  privacy  IoT  ubiquitous  computing  altimeter  research  statistics  customer  policy  disclosure  trust  smart  device  2cdo  2sbs  2snr  2csra 
august 2015 by csrollyson
My Building Doesn't Recycle!
#Bigdata app enables renters of bldgs w 5+ units that do NOT offer recycling to report it; the CoC doesn't enforce laws
chicago  apartment  rental  big  data  law  government  enforcement  startup  2csrollyson  2csra 
june 2015 by csrollyson
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