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Future of work in America | McKinsey
McKinsey report shows deepening disparities bt city/country and education level due to automation ( #AI #robotics )
usa  automation  robot  education  disparity  wealth  city  urban  town  county  comparison  digital  transformation  report  statistics  Q3  2019  manufacturing  services  artificial  intelligence 
10 weeks ago by csrollyson
Making connections with the new digital consumer
Summary of global shift away from open Internet-based screen time toward walled gardens + links to more articles to drill down
digital  advertising  marketing  disruption  channel  shift  attention  q1  2019  analysis  platform  website  blog  wechat  esports  gaming  podcast  OTT  hulu  netflix  facebook  wall  garden  model  brand  sponsor  nigeria  africa  south  india  china 
june 2019 by csrollyson
How to develop exceptional digital experiences at velocity
I love this => Emphasizes impact of front and back stage on #customer #experience + How to build your #service #design #consulting practice by scoping projects in front stage before tackling back stage complexity + great #airline example #CX
service  design  consulting  front  back  stage  blueprint  journey  customer  experience  map  digital  application  coordination  theater  example  disney  airline  strategy  complexity  howto  privacy  tablet  flight  attendant  csr19 
june 2019 by csrollyson
4 Ways an Experience Strategy Can Help You Right Now
4 useful use cases for #Experience #strategy include #digital #transformation, #wealth #management #FSI #Design #CX
digital  customer  user  experience  strategy  usecase  example  value  proposition  bank  mobile  website  application  dashboard  omni  channel  fsi  design  transformation  sense  respond  management  csr19 
may 2019 by csrollyson
Netnography - Wikipedia
Another flavor of "digital ethnography" - entry tries to differentiate itself, but its logic is inconsistent
ethnography  reference  comparison  internet  digital  method  analysis  pioneer  community 
march 2019 by csrollyson
We Spoke to Dozens of Distributors; This is What They Want in a Film | Sundance Institute
Useful: Insights from surveying #distributors of #indie #films: How they evaluate and structure #distribution deals #investor ^cr
indie  film  distribution  lessons  learned  producer  investor  19eyz  bullsi  insight  festival  social  media  model  investment  finance  market  digital  theater  legal  release  Business 
march 2019 by csrollyson
CLEVER°FRANKE - Approach
Design firm uses data analytics to inform its strategy and design services
design  customer  user  experience  data  analytics  chicago  utrecht  digital  csr19  consulting  firm  agency 
march 2019 by csrollyson
The Paleo Diet May Need a Rewrite, Ancient Humans Feasted on a Wide Variety of Plants | Smart News | Smithsonian
Archeological dig in Israel finds paleo humans ate a large variety of fruit, nuts, grains, and meat
archeology  q4  2016  israel  plant  iet  paleo  digital  grain  nut  meat  fruit  vegetable  primal  science 
march 2019 by csrollyson
Research Methods - This Is Service Design Methods [Book]
Superb outline of service design research methods: The best summary of #ethnographic #research of #digital #social I've seen #CX #customer #experience
ethnography  course  description  bullsi  reference  digital  service  design  howto  csr19 
march 2019 by csrollyson
The Lifecycle of a Washing Machine: Transforming the Customer Experience for a Home Appliance Manufacturer | Doblin
Doblin #customer #experience research for global white goods brand: [conclusions] "#socialmedia #analysis can be used to determine & uncover an incredibly wide range of research questions and help determine and prioritize the most useful next steps."
customer  experience  digital  anthropology  appliance  home  product  washing  machine  2017  social  media  journey  map  brand  doblin  deloitte  bullsi  exceptional  csr19 
march 2019 by csrollyson
Fueled by Defense Funding, DMDII to Become MxD
#DMDII and #CityDigital spin off from #UIlabs, mature past incubation #digital #manufacturing
dmdii  chicago  digital  manufacturing  q1  2019  news  city  spinoff  military  investment 
february 2019 by csrollyson
What Is an Empathy Map?
Short & sweet: How to use #customer #empathy #maps + example & tools #CX #journey
customer  journey  service  design  blueprint  empathy  map  example  howto  csr19  digital  analog 
february 2019 by csrollyson
What is a Customer Journey Map? [Free Template Download] | Mightybytes
Excellent step-by-step example/explanation for how @mightybytes created a #customer #journey #map for a new service + tool recommendations #CX
customer  journey  map  example  hosting  service  reference  bullsi  tools  template  image  experience  digital  csr19 
february 2019 by csrollyson
ALA Libraries Transform | An initiative of the American Library Association
Awareness campaign showing stakeholders and users how libraries are evolving in the digital age
library  organization  institution  transformation  campaign  usa  culture  Society  digital  disruption 
june 2018 by csrollyson
We're getting better and better at manipulating videos to create false images...
[comment] How manipulation of digital artifacts could hurt large impersonal organizations the most
csrblogcomment  digital  manipulation  2018  q2  video  artifact  fake  reflection  organization  bureaucracy 
june 2018 by csrollyson
The Digital Bromad: How Toxic Masculinity Thrives Abroad
Multiple stereotype discussion focusing on an odious example. Discussion a needed alt POV
culture  stereotype  pointofview  discussion  digital  nomad  sexism  men  women  hightech  asia  Q2  2018  podcast  consumerist 
april 2018 by csrollyson
When Criminalizing The Poor Goes High-Tech - CityLab
New digital control systems for welfare benefits suffer poor design, result in tragedy while they try to boost efficiency
poverty  homeless  book  analysis  digital  control  system  welfare  benefit  healthcare  story  example  usa  accessibility  q1  2018  history  poor  inequality  bias  racism  drivetotrust  sustdev  commhealth 
february 2018 by csrollyson
BUILDERS VC
#Chicago #incubator nurtures #startups that transform legacy industries, companies #transformation #digital #manufacturing
incubator  chicago  sanfrancisco  transformation  digital  operations  industry  startup  VCs.angels  mentor  near  north 
february 2018 by csrollyson
Fiverr - Wikipedia
Global platform that allows buyers and sellers of digital graphics/music/writing/creative services to connect and do projects ("gigs")
freelance  gig  platform  community  website  graphics  video  music  digital  professional  services  history  reference  israel 
november 2017 by csrollyson
Tristan Harris: Do Our Devices Control More Than We Think? : NPR
Mustsee: the hidden influence of digital devices and social media: Thanks @gooddirt
analysis  pointofview  digital  device  autonomy  control  video  google  facebook  detox  manipulation 
october 2017 by csrollyson
McKinsey Launches North American Digital Capability Center at DMDII
Midwest SMB/SME is digitizing & globalizing: New COC combines consulting & shop floor
chicago  manufacturing  digital  q2  2017  news  mckinsey  collaboration  partner  2sbs  transformation  economy 
june 2017 by csrollyson
Digital Transformation Requires Total Organizational Commitment | TechCrunch
[comment] Transformation hasn't changed in decades; I contribute a new way to think about it
q1  2016  digital  transformation  organization  cdo  csrblogcomment  culture  history  reflection  ceo  enterprise 
may 2017 by csrollyson
Why 84% Of Companies Fail At Digital Transformation
[comment] Useful update on #digital #transformation results + a model for analyzing results
digital  transformation  project  failure  statistic  q1  2016  cdo  cio  csrblogcomment  enterprise  ceo  cco  organization 
may 2017 by csrollyson
Forget FOMO. In Digital Minimalism, It’s All About The Fear Of Burning Out
Outlines #digital #minimalism, backlash v. #SocialMedia & desire to reclaim personal #autonomy [links]
digital  detox  minimalism  pointofview  story  pioneer  q2  2017  backlash  social  media  autonomy 
may 2017 by csrollyson
Maven
Completely conventional #car #sharing from @GM features a lot of poking your smartphone
connected  car  oem  gm  application  sharing  automotive  vendor  digital  content  smartphone 
may 2017 by csrollyson
Amazon Echo vs. Google Home vs. Microsoft Cortana vs. Apple Siri - Business Insider
Comparison of 4 players in #digital #concierge market #Apple #Google #Amazon #Microsoft smart home car
digital  concierge  microsoft  google  amazon  apple  comparison  q1  2017  speculation  automotive  smart  home  strategy 
march 2017 by csrollyson
A Murder Case Tests Alexa's Devotion to Your Privacy | WIRED
MUSTread: #PDAs & #concierges snoop on you after the fact--by court order
concierge  personal  digital  assistant  siri  cortana  google  now  spy  surveillance  hack  legal  voice  cloud  recording 
march 2017 by csrollyson
Your Brand Needs a Customer Experience Transformation Before A Digital Transformation - Augie Ray
Even further, firms need to get #employee #experience right before winning in #cx and #digital #transformation
customer  digital  experience  strategy  social  business  sochap  transformation  pointofview  q4  2016  example  amazon 
january 2017 by csrollyson
Wired - October 2016 by min-mag.com - issuu
@Google #jigsaw: Tries to protect people against cyber bullying [but nuance is everything, machines need work]
google  digital  twitter  bully  politics  thug  russia  intimidation  internet  cyber  jigsaw  privacy  security 
january 2017 by csrollyson
Google PhotoScan App Makes it Easy to Scan Your Old Photos | WIRED
[comment] You can now digitize paper photos to Google's Cloud: competing for your face
google  photo  analytics  privacy  csrblogcomment  analog  digital  smartphone  application  family 
november 2016 by csrollyson
Xaptum Genesis 2016 (with images, tweets) · csrollyson · Storify
Coverage of emerging #IoT #infrastructure & its role in #digital #transformation #m2m #cdo
cdo  digital  transformation  iot  m2m  vendor  vision  infrastructure  chicago  startup  2016  q4  analyst  conference 
november 2016 by csrollyson
Amazon plans to open a Chicago bookstore in Lakeview - Chicago Tribune
Customer experience lab transcends channels: @amazon goes retail in #chicago #lakeview #cx
book  retail  ecommerce  2016  q3  news  lakeview  chicago  customer  experience  store  digital  omni  channel  2csrollyson  2cdo  cco  sochap  2snr 
august 2016 by csrollyson
The 'significant impact' of digital tools on health care | Devex
How #healthcare providers are using #digital to connect with #patients, improve outcomes
digital  healthcare  patient  provider  video  pointofview  q2  2016  medicine 
june 2016 by csrollyson
Customer churn and Retention
[commented] How to use #data #analytics to prevent #customer #churn Kudos @rautsan #cx
churn  csrblogcomment  q2  2016  customer  telecom  digital  transformation  cco  cdo  sochap  2csra  social  media  data  analytics  prevention  model  experience 
june 2016 by csrollyson
Christopher S. Rollyson
#CMO & #marketing #transformation | Christopher S. Rollyson posts at MENG|Marketing Executives Network Group
cmo  transformation  marketing  thought  leadership  csr  association  blog  social  business  media  digital  customer  experience  disruption  guide  2cdo  2csra  2sbs 
april 2016 by csrollyson
About Us - The Digital Transformation People
UK executive recruiter specializing in #digital #transformation
digital  transformation  executive  cdo  Recruiter  uk  blog  thought  leadership 
april 2016 by csrollyson
Using Social Media For Customer Research
Brief insightful how-to examples of #socialmedia #ethnography: #pinterest #hangouts #twitter
social  media  ethnography  digital  google  hangout  analysis  marketing  howto  value  proposition  pinterest  image  2012  customer  twitter  survey 
march 2016 by csrollyson
What Is Ethnographic Research Marketing? | Chron.com
Short how-to conduct #ethnography for consumer research [digital + analog]
ethnography  digital  analog  howto  summary  marketing  research  social  media  home  car  public  store 
march 2016 by csrollyson
13. Six ways of doing digital ethnography | media/anthropology
Superb explanation, how-to & links for #ethnographic research of #socialmedia & digital ethnography + example
social  media  ethnography  reference  exceptional  example  spain  españa  digital  2011  15M  anthropology  research  politics  protest  austerity  europe  crisis  blogs  facebook  twitter  methodology  howto  study  cco  sochap  2csra 
march 2016 by csrollyson
BMW ConnectedDrive : Overview
Home: #ConnectedDrive for @BMW smart car that's connected to your #smartphone #smarthome to make life easier
website  summary  smart  car  automotive  IoT  ubiquitous  computing  transport  brand  smartphone  home  customer  experience  driver  travel  2cdo  cdo  digital  transformation  2csra  2snr  2execguide  future  2csrollyson 
march 2016 by csrollyson
Steve Jobs Demonstrated Why Businesses Need More Ceremonies
SUPERB #stevejobs story: How he engaged #MacOS developers with a powerful-yet-funny technique
stevejobs  story  example  presentation  ceremony  developer  change  transformation  adoption  q1  2016  hightech  digital 
february 2016 by csrollyson
Four fundamentals of workplace automation | McKinsey & Company
How AI will affect jobs: Machines will automate tasks & boost productivity but need redesign to shift to emotion
artificial  intelligence  report  research  q4  2015  job  employment  transformation  digital  machine  learning  mckinsey  employee  productivity  sochap 
february 2016 by csrollyson
Automation Will Change Jobs More Than Kill Them - The New York Times
Useful #AI analysis: machines will automate at the task—not #job—level & jobs need redesign [link to report]
machine  learning  Algorithm  software  job  automation  Q4  2015  research  mckinsey  human  resources  artificial  intelligence  employee  productivity  digital  transformation 
february 2016 by csrollyson
Marissa Mayer Decides Yahoo's Turnaround Needs a Turnaround | Digital - AdAge
Good analysis of #Yahoo the deflating dirigible - for anyone who's still aboard, pull the cord
yahoo  mature  business  ecommerce  internet  web  mobile  advertising  acquisition  strategy  turnaround  Statistics  q1  2016  marketing  digital  cdo  cco  2csra 
february 2016 by csrollyson
Digital Health: A way for pharma companies to be more relevant in healthcare
Vision for how pharma can use post-ACA outcomes-based #healthcare to boost influence in value chain #healthcare
pharma  obamacare  value  chain  strategy  vision  digital  transformation  control  population  management  1cv6s  pwc  2013 
january 2016 by csrollyson
Collaborative Overload
[comment] SUPERB insight on the unintended costs of shifting to collaboration work; how to mitigate costs #employee #engagement
employee  engagement  exceptional  research  reference  organization  collaboration  social  network  university  csrblogcomment  q1  2016  burnout  productivity  transformation  culture  habit  work  meeting  online  digital  insight  sochap 
january 2016 by csrollyson
The Industrialist’s Dilemma | TechCrunch
INSIGHT: #manufacturers' acquiring hightech startups to lead disruption internally, become #digital, agile [examples]
arena  sochap  industrial  Economy  pointofview  agility  merger  acquisition  disruption  innovation  hightech  startup  acquihire  example  q1  2016  automotive  google  ford  amazon  manufacturing  product  digital  vision  adoption  transformation  car 
january 2016 by csrollyson
Digital Transformation In The Age Of The Customer: A Spotlight On B2B
Excellent: B2B v. B2C adoption of #digital & #CX #transformation; culture biggest gap; #trust not cited
digital  transformation  customer  experience  q4  2015  accenture  cdo  cco  ceo  cmo  forrester  research  Statistics  comparison  b2c  b2b  adoption  sochap  reference  organization 
january 2016 by csrollyson
A Real Place - Executive Summary
Startup social networking platform aims to make analog digital
social  network  platform  vendor  startup  digital  analog  2016  f2f  conference  cafe  bar  business  model  government 
december 2015 by csrollyson
7 Technology Trends Transforming Consumer Communication - Salesforce Marketing Cloud Blog
Recap of "7 transformative trends" changing relationships between firms and people + useful journey image
journey  customer  2014  image  digital  transformation  mobile  enterprise  brand  cmo  cco  cdo 
december 2015 by csrollyson
Digital transformation strategy | Deloitte University Press
Deloitte/MIT research survey on #digital #transformation: using social mobile big data to change business
digital  transformation  research  survey  deloitte  2015  social  mobile  analytics  big  data  cloud  cdo  2cdo  reference 
december 2015 by csrollyson
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