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csrollyson : disney   8

How to develop exceptional digital experiences at velocity
I love this => Emphasizes impact of front and back stage on #customer #experience + How to build your #service #design #consulting practice by scoping projects in front stage before tackling back stage complexity + great #airline example #CX
service  design  consulting  front  back  stage  blueprint  journey  customer  experience  map  digital  application  coordination  theater  example  disney  airline  strategy  complexity  howto  privacy  tablet  flight  attendant  csr19 
june 2019 by csrollyson
What the (bleep) is Service Design, anyway?
Useful: #service #design consultant on the emerging field and how his global consultancy uses it with clients + examples
service  design  introduction  pointofview  definition  example  front  back  stage  disney  fsi  office  transit  human  customer  centricity  experience  journey  csr19 
june 2019 by csrollyson
A Tale Of Two Wearables — 500 Words — Medium
ASTUTE: suggests #apple #watch should reframe away fr the watch, use #Disney "magic band" idea
wearable  example  q2  2015  disney  fantasy  psychology  cognitive  ibeacon  entertainment  children  apple  watch  comparison  IoT  ubiquitous  computing 
april 2015 by csrollyson
Charlie Rose - John Lasseter, director and the chief creative officer at Pixar and Walt Disney Animation Studios
RARE insight into Steve Jobs' leadership at Pixar, moving John Lasseter interview Thx @standardoftrust #fb | Steve Jobs 6:30 start & end 22:22; hightech remarks end 25:25
pixar  apple  stevejobs  video  interview  charlierose  q4  2011  animation  disney  history  california  vision  exceptional 
december 2011 by csrollyson

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