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csrollyson : dysfunction   4

The 6 Rings Of The Modern Customer Experience - Forbes
Assert importance of #customer #experience & offers 6 organizational arenas and breakdowns #cx #cdo
customer  experience  organization  silo  dysfunction  Q3  2015  pointofview  crm  technology  social  media  service  2cco  cco  cdo  omni  channel  2cdo 
december 2015 by csrollyson
Italian PM defies call to go, after showdown with rival | Article | Top News | Reuters.com
SIGNS of dysfunctional organization in Italy: orgs protected fr mkts most broken (govts highered) #fb
italy  italia  government  politics  dysfunction  Q1  2014  2ghcj  2csrollyson  party  policy  market  economy  organization 
february 2014 by csrollyson

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