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How to Create an Effective Customer Journey Map [Examples + Template]
Simplistic but still useful explanation of customer #journey #map value proposition and how to create maps + templates #CX
journey  map  customer  experience  service  design  example  value  proposition  reference  template  b2b  b2c  restaurant  realestate  model  howto  marketing  ecommerce  website  blueprint  csr19 
february 2019 by csrollyson
Independent Retailers and the Changing Retail Landscape | U.S. survey | Nov. 2017
U.S. national small local retailers talk about how big-box and online retailers impact their businesses + results may surprise you
business  economic  development  19jam  survey  usa  smb  small  owner  2017  q4  bullsi  amazon  online  local  realestate  zoning  commercial  ecommerce  chain  retail  Competition  substitution  relationship  customer  experience  community 
january 2019 by csrollyson
Jeff Bezos v the world: why all companies fear 'death by Amazon' | Technology | The Guardian
How #Amazon’s focus on customer experience, using data #analytics and #automation, has a big dark side #cx
amazon  pointofview  competition  Q2  2018  ecommerce  retail  example  partner  market  entey  big  data  analytics  customer  price  convenience  labor  job  robot  warehouse  automation  fear 
april 2018 by csrollyson
Bar Mitts - Ride in Comfort
Vendor of handlebar mitts and booties + some useful cold riding FAQs
cycling  winter  equipment  hands  feet  howto  cold  ecommerce  website  17bern  altrans 
january 2018 by csrollyson
The Charlie Cart Project
#Mobile #kitchens, equipment & recipes allow schools to teach kids how to cook
bullsi  teaching  children  highschool  school  usa  ecommerce  mobile  kitchen  technique  process  vendor  drivetotrust  cooktohealth  teen  cook 
january 2018 by csrollyson
CyclingTips
Reviews for apparel and equipment + lifestyle
cycling  apparel  lifestyle  equipment  ecommerce 
january 2018 by csrollyson
How To Get The Best College Visit - From Your Home (VIDEO) - College Shortcuts
College visit & exposé service claims to give backroom information [video interviews]
college  visit  16ccc  service  vendor  exposé  video  interviews  ecommerce  ws1  parent  student 
july 2017 by csrollyson
Comparing Shipping Rates in 2017: FedEx vs. UPS vs. USPS [INFOGRAPHIC] - Online Shipping Blog | Endicia
Handy comparison of the 3 main small package shipping services in USA; doesn't address insurance though
post  shipping  comparison  ecommerce  return  Usa 
june 2017 by csrollyson
In-Depth Analysis of a Criminal Organization Targeting WordPress Websites
Excellent: brief analysis of criminal org attacking #wordpress sites to sell counterfeit sport apparel
criminal  counterfeit  sport  apparel  analysis  q1  2017  ukraine  china  spam  malware  wordpress  attack  security  host  website  example  ecommerce  copyright 
march 2017 by csrollyson
Loans that change lives | Kiva
Crowdfunding pioneer disrupts how entrepreneurs get funded
crowdfunding  website  africa  central  south  america  ecommerce  community  entrepreneur 
february 2017 by csrollyson
How Retail Is Mastering the Omni-Channel Customer Experience | Centric Digital
Useful summary of #retail #store disruption + #ecommerce move into #apparel @jcpenney insights
strayegy  customer  experience  retail  store  example  jcpenney  ecommerce  omni  channel  2016  apparel  amazon  walmart 
october 2016 by csrollyson
Amazon plans to open a Chicago bookstore in Lakeview - Chicago Tribune
Customer experience lab transcends channels: @amazon goes retail in #chicago #lakeview #cx
book  retail  ecommerce  2016  q3  news  lakeview  chicago  customer  experience  store  digital  omni  channel  2csrollyson  2cdo  cco  sochap  2snr 
august 2016 by csrollyson
Get Free Insurance Quotes | QuoteWizard
Process cludgy, involves phone, not instant either
insurance  ecommerce  website  quote 
august 2016 by csrollyson
Wal-Mart to Acquire Jet.com for $3.3 Billion in Cash, Stock - WSJ
Walmart throws in the towel, buys Jet.com to rev #ecommerce woo Gen Y/Z
walmart  jetcom  Q3  2016  acquisition  ecommerce  Competition  amazon  store  retail  geny  genz  2snr  2csra 
august 2016 by csrollyson
Needle Humanizes Customer Experience with Addition of Shopping Cart Feature | Business Wire
Brilliant! @Needle platform crowdsources #customer experts on using products to create #experience #advocate #success
startup  customer  experience  advocate  specialist  crowdsourcing  ecommerce  disruption  outcome  platform  retail  jtbd  sochap  cco 
april 2016 by csrollyson
Marissa Mayer Decides Yahoo's Turnaround Needs a Turnaround | Digital - AdAge
Good analysis of #Yahoo the deflating dirigible - for anyone who's still aboard, pull the cord
yahoo  mature  business  ecommerce  internet  web  mobile  advertising  acquisition  strategy  turnaround  Statistics  q1  2016  marketing  digital  cdo  cco  2csra 
february 2016 by csrollyson
What Four Recent $1 Billion+ Chicago Startup Exits Taught Me About Hyper-Growth — Medium
[commented] Useful observations on startup growth patterns + report/stats on hypergrowth w 3 #chicago examples #cx
pointofview  analysis  startup  software  chicago  2016  Q1  csrblogcomment  strategy  growth  hightech  restaurant  example  ecommerce  payment  platform 
february 2016 by csrollyson
7 Ways to Use Cognitive Biases to Increase Email Signups
Cognitive bias crisply presented in actionable way for #email #ecommerce #marketing BUT don't manipulate
mail  ecommerce  behavior  economics  cognitive  bias  web  sales  marketing  Ethics  inbound  conversion 
december 2015 by csrollyson
The Buy Button Is the Most Important Icon on the Internet | WIRED
Simple timeline of the "buy button" which tries to decrease friction of buying
ecommerce  mcommerce  button  2015  Q3  interface  design  timeline  adoption  2cdo  2cco 
november 2015 by csrollyson
Personalisation is key to increasing customer loyalty - raconteur.net
The new table stakes: Using software to get personal w #customers in #retail #cx
retail  q3  2015  uk  personalization  social  media  big  data  ecommerce  cdo  2cdo  customer  experience  cco  2cco  sochap  2sochap 
october 2015 by csrollyson
The Future of Digital Customer Experience | SolsticeFWD (with images, tweets) · csrollyson · Storify
Rich coverage of #mobile #transformation trends: Practical insights: @forrester @johndeere @bosch @trunkclub & more
hightech  mobile  web  ecommerce  q3  2015  vision  cdo  customer  experience  marketing  application  iot  disruption  vendor  enterprise  solution  big  data  business  social  omni  channel  2cco  2cdo 
september 2015 by csrollyson
Why Analytics is Absolutely Necessary For Effective Customer Acquisition
Weaves together several analytics tools that aim to lower #customer #acquisition cost
customer  acquisition  metrics  example  tool  guide  q3  2015  email  website  analytics  ecommerce  mobile  test  SEO 
august 2015 by csrollyson
The True Cost of Declined Orders - Blog | Riskified
Suberb post analyzes ecommerce cost of false positives due to fraud solutions + models, calculations
customer  acquisition  ecommerce  fraud  cost  profit  lifetime  value  reference  software  solution  decline  reject  order  merchant  q1  2015  2snr  2execguide  2sbs 
july 2015 by csrollyson
11 most important ecommerce metrics to keep an eye on
List of ecommerce customer acquisition & operations metrics (no discussion or how-to)
ecommerce  list  metrics  customer  acquisition  lifetime  value  journey  clickthrough 
july 2015 by csrollyson
How to allocate marketing budget in eCommerce business • Inchoo
Holistic discussion of profit based on acquisition, churn and budget allocation
customer  client  acquisition  ecommerce  tactics  analysis  q2  2015  churn  lifetime  value  budget  marketing  allocation 
july 2015 by csrollyson
Testors Enamel Paints - BLICK art materials
Online but might get this retail $17 w shipping/tax
paint  garden  ecommerce  hobby 
may 2015 by csrollyson
Smoke Detector and Carbon Monoxide Alarm Buying Guide
Incomplete "buyer guide" includes some useful information but doesn't help with any part of the stakeholder workstream
15usbird  product  ws1  retail  ecommerce  guide  example 
may 2015 by csrollyson
IDG Connect – Will Google’s certificate change hurt China’s e-economy?
Interesting: Analysis & speculation into #Google rejection of #China certificate authority
china  government  google  hightech  politics  malware  hack  q2  2015  certification  ecommerce  chrome  spy  mitm  ddos  analysis  2ghcj 
april 2015 by csrollyson
8 Psychological Triggers to Optimize Your Pricing Page
USEFUL post on pricing tactics for ecommerce & retail + good examples #kudos
pricing  psychology  ecommerce  retail  howto  q4  2014  online  service  product  example  tactics  trust  design  website  tool 
december 2014 by csrollyson
6 Small Business Saturday Tips for Brands on Facebook - AllFacebook
Advice for #local businesses: collaborate w adjacent stores to create #customer #experience that's fun, valuable
retail  ecommerce  promotion  hyper  local  campaign  facebook  community  customer  experience  collaboration  digital  transformation  q4  2014  Platform 
december 2014 by csrollyson
Your designs - Canva
Think Apple Keynote widgets but on the Web, at hefty fees - useful for some use cases - templates
graphics  website  ecommerce  freemium  template  tool  image 
october 2014 by csrollyson
Mapping the Customer Experience Journey in the Internet AgeWinTheCustomer!
[commented]How the #customer #journey map is showing its age & what to do about it #kudos @flavmartins
customer  experience  csrblogcomment  omni  channel  journey  map  digital  social  media  store  ecommerce  mobile  relationship  sochap 
october 2014 by csrollyson
The Importance Of Employee Engagement In Digital Customer Experience
YES=>Shows how employee experience affects #customer #experience + examples, links to research
employee  customer  engagement  experience  retail  ecommerce  example  airbnb  store  furniture  journey  research  loyalty  community  starbucks  q4  2014  cmo  marketing  social 
october 2014 by csrollyson
CMO Guide to Omnichannel Personalization
CMOs for CMOs: Report on retail and omni-channel drivers and adoption
cmo  marketing  transformation  retail  report  foundation  ecommerce  omni  channel  digital  evolution  2013  q4  adoption 
october 2014 by csrollyson
Help, I Need a New Lawn Mower – The New Consumer Path to Purchase. | Ignite Social Media
SUPERB educated yet personal account of "social decision journey": note focus on #customer #outcome not product #kudos
customer  experience  usecase  outcome  example  exceptional  home  residence  lawn  casestudy  journey  retail  omni  channel  ecommerce  family  decision  consumer 
august 2014 by csrollyson
The future of search is finally here: It’s just not evenly distributed | ZDNet
Big bun but serious meat here> How #digital #social gives context around search + the power of applications' search box
social  search  q3  2014  pointofview  history  sentiment  content  website  ecommerce  mcommerce  enterprise  application  crm  design  collaboration  digital  cdo 
august 2014 by csrollyson
(41) What is Omni-Channel? - Quora
[commented]Defining omni-channel and explaining how it's difference—and important
omni  channel  csrblogcomment  transformation  definition  digital  cdo  ecommerce  mcommerce 
august 2014 by csrollyson
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