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csrollyson : emotion   62

Never Underestimate the Intelligence of Trees - Issue 77: Underworlds  - Nautilus
“We just make these assumptions about them that they’re these benign creatures that have no emotion. No intelligence. They don’t behave like we do, so we just block it out.” #Forest #intelligence #research #neural #network
forest  tree  neural  network  research  fungi  community  emotion  bullsi  exceptional  offspring  children  kin  ecosystem 
november 2019 by csrollyson
What Does Journey Mapping Do for You? - Heart of the Customer
Short and sweet: 6 things #customer #journey #maps should do; No.3 a huge pitfall, make sure you focus on true customer-centric, not firm-focused, outcomes ("intent") #CX #experience
customer  experience  journey  map  value  proposition  list  q2  2019  outcome  jtbd  emotion  csr19 
june 2019 by csrollyson
Ultimate Guide to Customer Experience Mapping: How to Map the CX from Start to Finish – NGDATA
Superb post compares #customer #experience maps to #journey #maps, shows when to use each, then how to build #CX map; BTW #agile #digital #ethnography speeds & improves this process
customer  experience  map  journey  comparison  reference  bullsi  csr19  howto  value  proposition  2017  data  social  media  sales  retail  transaction  example  template  omni  channel  touchpoint  emotion  research  persona  interview  forum  support  call  center  design 
april 2019 by csrollyson
You Need to Know the TRUTH About Customer Empathy!
Yes! Implies that many #customer #experience efforts are biased to the positive and asserts that truly effective #CX is based on empathy and honesty [don't fear the negative]. #Agile #digital #ethnography discovers the whole spectrum
customer  experience  touchpoint  csr19  bullsi  empathy  honesty  retail  register  example  emotion  policy  negative  exception 
april 2019 by csrollyson
Common Mistakes During Customer Journey Mapping
How many of these do you know? Very useful post reveals common #journey #map #pitfalls - No.1 is having too much product focus #cx [commented]
journey  map  howto  pitfall  list  csrblogcomment  q2  2019  product  brand  emotion  model  design  research  exception  csr19  customer  experience 
april 2019 by csrollyson
A Meditation on Self-Recovery – Praxis Center
Exceptionally powerful story of sexual abuse within the family (very emotional)
sexuality  abuse  family  story  poetry  exceptional  kzoo  immigration  generation  emotion  19 
february 2019 by csrollyson
I Miss Cancer
Out of our orbit, but a different take on having cancer
sh1  emotion  treatment  18sbx  chemotherapy  family  reflection 
february 2019 by csrollyson
my cancer story sophie sabbage
Yes, UK patient but she's in the psych field and sharing in unusual ways
cancer  philosophy  uk  spirituality  emotion  therapy  18sbx  culture  repression  bullsi 
february 2019 by csrollyson
Hodgkin’s Lymphoma and the Day I was Diagnosed
Yes, Hodgkins, but totally applicable to what it's like to learn you have cancer + interaction with her physician (PCP/GP)
diagnosis  hodgkin  lymphoma  emotion  physician  18sbx  ws1 
january 2019 by csrollyson
Why you should always have cancer friends - Lymphoma Barbie
Terrific insouciant Lymphoma patient's blog covers all journey phases; this post on the importance of support group
lymphoma  cancer  emotion  friend  patient  sh1  ws1  support  attitude  18sbx  bullsi 
january 2019 by csrollyson
When lymphoma comes back | Topics, Lymphoma, Cancer, People's Experiences | healthtalk.org
Authentic natural short vids [transcripts] of patient stories of learning about their relapses; reflections on first-line treatment and second-line
lymphoma  nhl  patient  stories  relapse  1stline  2ndline  emotion  family  uk  18sbx  cancer  ws1  sh1 
january 2019 by csrollyson
Survivorship: After Non-Hodgkin Lymphoma Treatment Ends
NHL patient and her oncologist share their perspectives on treatment, 6 rounds RCHOP, using patient's case as context. CAR-T mentioned
patient  oncologist  interview  video  bullsi  cartcell  NHL  journey  RCHOP  chemotherapy  emotion  18sbx 
january 2019 by csrollyson
Regaining My Life After a Diagnosis of Non‑Hodgkin Lymphoma
Young NHL patient tells his story of lymphoma and relapse; and second line treatment HDC/ABMT
patient  story  rchop  nhl  relapse  nurse  18sbx  community  emotion  sh1  ws1  hdcbmt  transplant  transfusion  stageii  lymphoma  ATC  travel  relocation  immigration  philippines  family  insurance  hdcabmt  bullsi 
january 2019 by csrollyson
How to Prepare for an Urban Bike Commute – in the Real World
Great all-around how-to post covers the practicalities and emotions of [urban] bike commuting
cycling  commute  howto  experiential  value  proposition  emotion  bullsi  17bern  altrans 
january 2018 by csrollyson
What It Means to Be Thankful for Your Health | Mark's Daily Apple
Beautiful post shows how to improve your relationship with your body mind and health. Leicht
gratitude  health  wellness  emotion  humility  love  relationship  mind  spirit  body  workout 
november 2017 by csrollyson
Science Shows: The Marketing Gut Is Not Dead
Argues that creative engenders emotion and a huge impact on customer decisions
marketing  neuroscience  creative  logic  emotion  brain  advertising  customer  data  analytics  decision  study  memory 
october 2017 by csrollyson
Never Forget That This is YOUR Journey and Your Journey Alone
Beautiful: How #parents of #college #students can own their emotional journeys, letting go
mother  parent  highschool  college  16ccc  family  bullsi  emotion  example  ws1  ws2  plan 
august 2017 by csrollyson
Dear Parents: Here’s How to Approach your son/daughter's College Rejection
Solid practical advice for helping your son's/daughter's rejection by a college
advice  howto  parent  college  student  apply  bullsi  emotion  rejection  16ccc 
august 2017 by csrollyson
7 Ways To Recover from College Rejection - Thuy My
Superb insight from a wise young woman! Embracing emotions around #college #rejection #success #hack @catthuymyha
16ccc  college  apply  bullsi  exceptional  reference  howto  emotion  workout  gym  vietnam  losangeles  rejection  stress  success  hack 
july 2017 by csrollyson
7 Primal Mantras to Drive Your Success | Mark's Daily Apple
Great how-to for stretching, pushing yourself mentally & physically
paleo  primal  howto  workout  philosophy  goal  emotion  stretch  q2  2017  food 
april 2017 by csrollyson
Making your Mind Matter with Joe Dispenza Part 2 - YouTube
Neuroscience research on meditation, how it can help transform, how to be present and change
exceptional  neuroscience  meditation  video  yoga  example  disease  health  transformation  wound  healing  mind  body  emotion  thought  neural  network 
august 2016 by csrollyson
Making Your Mind Matter with Joe Dispenza Part 1 - YouTube
Examples of reprogramming the brain; how to let go of the past and live the future now, srsly
neuroscience  exceptional  meditation  video  yoga  example  disease  health  transformation  wound  healing  mind  body  emotion  thought  neural  network 
august 2016 by csrollyson
The silly things B2B marketers say | The Drum
Debunking common misconceptions rife in #b2b #marketing
b2b  marketing  pointofview  q2  2016  b2c  comparison  email  Statistics  emotion  debunk  2sbs  2snr  2csra 
may 2016 by csrollyson
Emotional Architecture: Using Psychological Profiles to Design Houses - The New York Times
Chris Travis uses psychological analysis on clients to create "emotional architecture" before design/build houses
design  architecture  psychology  client  texas  emotion  memory  house  home  analysis 
march 2016 by csrollyson
Empathy and Its Role in Complaints Resolution | Service360blog
Asserts that empathy is the foundation of excellent #customer #service; doesn't mention how, i.e. customer #experience mapping
customer  service  experience  empathy  pointofview  telephone  social  media  emotion  sochap  cco 
march 2016 by csrollyson
Reactions Now Available Globally | Facebook Newsroom
#Facebook experiments w emotions beyond the "Like" +Love +Haha +Wow +Sad +Angry
facebook  news  feature  social  action  button  q1  2016  platform  emotion 
march 2016 by csrollyson
The definitive list of what everyone likes on Facebook | The Verge
What we're telling Facebook: The #BigData angle of #Facebook's psychology of Likes & sentiment
facebook  big  data  culture  social  network  2016  Q1  news  Like  psychology  emotion 
february 2016 by csrollyson
Manage Your Emotional Culture
OrgChange approach to identifying & explicitly managing emotional culture (contrast: w cognitive); no mention of trust
organization  human  executive  resources  research  culture  employee  engagement  reference  sochap  example  emotion 
january 2016 by csrollyson
Zhabiz Shafieyoun - Publications
Design + emotion, special emphasis on #healthcare waiting areas
research  reference  design  healthcare  kansei  engineering  emotion  empathy 
november 2015 by csrollyson
Kansei engineering - Wikipedia, the free encyclopedia
Affective engineering is the study of the interactions between the customer and the product at the emotional/affective level.
product  design  engineering  psychology  behavior  emotion  measurement  methodology  reference  japan 
november 2015 by csrollyson
10 Reasons Why Losing Your Sh*t Will Make Your Life Come Together
Flat out terse, brilliant and true. It'll resonate with you or someone close to you. Right now #kudos
moratorium  journey  emotion  breakdown  pointofview  howto  exceptional 
february 2015 by csrollyson
Your Mind & Body Are Not Separate. This Chart Explains It All | Collective-Evolution
Interesting but no references: body map purports to show where we store wounds, fears..
body  emotion  wound  map  sadness  grief  anger  fear  sexuality  family 
january 2015 by csrollyson
The Unbearable Weight of World News | On Being
Disagree: no one has any innate "duty" to participate in media; be mindful with your attention
news  emotion  coping  q3  2014  syria  journalist  war  violence  family  story  media 
september 2014 by csrollyson
Introduction to Astrological Venus
Excellent series of articles on Venus: love, cultural & mythical aspects and comparisons with Moon
venus  history  goddess  interpretation  astrology  reference  guide  comparison  emotion  love  relationship  heart 
june 2014 by csrollyson
The Big 4 – Navy SEAL’s Technique to Conquering Fear and Panic | Read and Get Rich
Interesting neuroscience method for conquering fear in fight/flight situations - used by USA Navy Seals
emotion  body  brain  neuroscience  control  stress  danger  reference  usa  navy  seal  training  fear  warrior  cortex  anygdala  hippocampus  tool 
december 2013 by csrollyson
How Facebook could kill the new wave of viral media
Potential disruption for "viral marketing" agencies: Facebook may de-emphasize "emotionally weaponized" posts designed for virality #fb
facebook  q4  2013  viral  agency  content  emotion  weapon  algorithm  user  like  exceptional  2csra  2cdo 
december 2013 by csrollyson
How to Build a Happier Brain - Julie Beck - The Atlantic
A neuropsychological approach to happiness, by meeting core needs (safety, satisfaction, and connection) and training neurons to overcome a negativity bias
brain  neuroscience  psychology  culture  evolution  research  emotion  happiness  depression  fight  flight  freeze  neural  network 
november 2013 by csrollyson
How Your Brand Can Beat Goliath - Ron Faris - Harvard Business Review
[comment] Great competitive example of relating on cultural & emotional channels, not rational
mobile  brand  advertising  Competition  social  media  business  howto  example  culture  emotion  product  feature  q3  2013  csrblogcomment  digital 
september 2013 by csrollyson
Why 'Emotion' is the New Killer App - Datamation
"Wherefore art thou, Privacy?" - Hightech gadgets move to detect/broadcast your emotional state #fb
emotion  hightech  privacy  face  recognition  voice  smartphone  tv  laptop  computer  customer  service  google  facebook  apple  crowd  2csrollyson 
april 2013 by csrollyson
Analyze Words
Site analyzes tweets of any tweep in one click! Thx @twitterrati
Twitter  Tool  2tw  Psychology  Analysis  Emotion 
may 2010 by csrollyson

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