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csrollyson : empathy   42

Top 5 Most Important Customer Experience Trends for 2019 | UX Booth
Executive summary of #customer #experience practitioner survey reveals what top CX performers do differently + 4-stage #CX maturity model
customer  experience  survey  practitioner  q1  2019  executive  summary  statistics  maturity  model  technology  communication  empathy  employee  chat  virtual  reality  comparison  voice  VOC  strategy  team  csr19  bullsi 
june 2019 by csrollyson
UX Mapping Methods Compared: A Cheat Sheet
Superb #CX reference: Compares #Empathy #Journey #Experience #maps and #service #blueprint and describes how each functions
journey  experience  empathy  map  service  design  blueprint  comparison  bullsi  reference  user  customer  howto  example  2019  Q2  image  csr19 
may 2019 by csrollyson
Top 10 Fasting Mistakes and How to Avoid Them | Mark's Daily Apple
Excellent how-to be successful with intermittent fasting #IF by avoiding common pitfalls. I was sad to see the sales pitch at the end, though :-(
fasting  howto  pitfall  trap  mistake  paleo  primal  workout  psychology  empathy  health  autophagy  HGH  weight  loss  intermittent 
may 2019 by csrollyson
You Need to Know the TRUTH About Customer Empathy!
Yes! Implies that many #customer #experience efforts are biased to the positive and asserts that truly effective #CX is based on empathy and honesty [don't fear the negative]. #Agile #digital #ethnography discovers the whole spectrum
customer  experience  touchpoint  csr19  bullsi  empathy  honesty  retail  register  example  emotion  policy  negative  exception 
april 2019 by csrollyson
Top 18 Strategies and Tactics To Get stuff Free or Massive Discounts | Chris Jones Filmmaker Blog
Must-read for #filmmaker #directors: How to ask people for things as a list focuses on practical ways to show your consideration of #investors #vendors #cast - specific advice for communication and interaction #kudos
exceptional  film  movie  producer  filmmaker  howto  relationship  investor  vendor  communication  ego  humility  empathy  interaction  email  consideration  list  bullsi  19eyz  Business 
march 2019 by csrollyson
Opinion: We have a common responsibility to fight anti-refugee rhetoric - UNHCR Canada
Powerful story of healing. #Canada host of #Vietnamese #refugee now sponsoring #Syrian refugee. Rare story of empathy for fear-driven suspicion of refugees
19eyz  bullsi  refugee  canada  pointofview  exceptional  story  vietnam  syria  empathy  politics  fear  security  job  host  relationship  economy  community 
march 2019 by csrollyson
Film Investors
Useful #indie #film scenario in which producer presents proposal to audience of #investors in Q&A format
producer  investor  indie  film  howto  example  scenario  finance  ROI  distribution  profit  investment  return  bullsi  19eyz  psychology  empathy  Business 
march 2019 by csrollyson
Nine Answers for Anxious Film Investors | Filmmaker Magazine
Empathic list of #indie #film #investor concerns, and how #filmmakers can respond
indie  film  investor  question  list  psychology  empathy  filmmaker  producer  19eyz  reference  Business 
march 2019 by csrollyson
The 13 Tough Questions Film Investors Ask - Raindance
Helpful list of #indie #film #investor concerns and how #filmmakers can answer them #social #media
indie  film  investor  pointofview  question  19eyz  list  insight  commercial  roi  psychology  empathy  tactic  distribution  perk  trust  social  media  product  placement  Business 
march 2019 by csrollyson
What Is an Empathy Map?
Short & sweet: How to use #customer #empathy #maps + example & tools #CX #journey
customer  journey  service  design  blueprint  empathy  map  example  howto  csr19  digital  analog 
february 2019 by csrollyson
Oncology Nurse Inspires Patients, Health Care Team
Oncology nurse gets cancer, realizes she hasn't been empathic with her patients ("Now I get it")
oncology  nurse  empathy  patient  18sbx  story 
february 2019 by csrollyson
Customer Success: An Experiential Social Media Business Application - YouTube
Short video on how experiential #socialmedia can make #customer #success more, er, successful
customer  success  experiential  social  media  video  pitfall  brand  ethos  empathy  reference 
october 2017 by csrollyson
10 Signs of a Company That Really Cares About Customers | Provide Support
[comment] Added this sign: Trust Customers - and showed how and why it increases business
customer  service  experience  employee  support  empathy  loyalty  csrblogcomment  cco 
april 2017 by csrollyson
10 Signs of a Company That Really Cares About Customers | Provide Support
#Customer #service perspective on #CX includes a great list of organizational indicators
customer  experience  service  list  bullsi  organization  empathy  loyalty  employee  cco  sochap  drivetotrust 
april 2017 by csrollyson
Introduction to Empathy Maps
Useful discussion of #empathy #maps and how to use them for #cx
empathy  map  tool  customer  experience  analysis  howto  example  image  design 
april 2017 by csrollyson
Empathy Engine | Booz
Analysis, model and framework for transforming #customer #experience
customer  experience  empathy  model  analysis  research  survey  2007  service  example  booz  management  vision  transformation  sochap  drivetotrust 
april 2017 by csrollyson
On Customer Empathy | QQSolutions
On-point post on customer empathy and active listening + insurance, hightech
empathy  customer  sochap  active  listening  insurance  example  product  success  music  gaming  microsoft  agency  drivetotrust 
april 2017 by csrollyson
Empathy: The One Skill Essential to Innovation | Big Think
Riff on teaching "innovation" skills in schools - Does not mention #trust
education  pointofview  research  innovation  creativity  empathy  2ghcj 
november 2016 by csrollyson
Eight Ways to Build Customer Empathy - Heart of the Customer
Short practical advice for helping your #employees develop empathy for #customers #cx
customer  experience  howto  empathy  list  employee  sochap 
october 2016 by csrollyson
Real-time employee sentiment dashboard | Sigmend
Continuously measures and reports #employee sentiment #experience #engagement
employee  engagement  startup  software  management  empathy  Algorithm  sentiment  sochap  cco 
august 2016 by csrollyson
Describing Personas — Medium
[commented] The dangers of using artificial demographics in #user #experience #design #research
csrblogcomment  design  experiential  social  media  marketing  persona  journey  research  analysis  howto  user  empathy  cx  experience  sochap  2csra  cco  2cdo 
may 2016 by csrollyson
Describing Personas — Medium
Useful riff on #persona #design: focus on characteristics that matter to develop empathy in context
reflection  persona  research  design  marketing  empathy  Q1  2016  pitfall  stereotype 
may 2016 by csrollyson
Empathy and Its Role in Complaints Resolution | Service360blog
Asserts that empathy is the foundation of excellent #customer #service; doesn't mention how, i.e. customer #experience mapping
customer  service  experience  empathy  pointofview  telephone  social  media  emotion  sochap  cco 
march 2016 by csrollyson
Empathy Global Index | Lady Geek
Fun comparison of global brands by "empathy"; begs more supporting info
empathy  customer  experience  social  media  analysis  rank  comparison  brand  industry  sochap 
january 2016 by csrollyson
Lady Geek
Consultancy in female empowerment; creator, The Empathy Global Index
customer  experience  empathy  design  consulting  firm  management  london  sydney  women  hightech  empowerment 
january 2016 by csrollyson
The Most (and Least) Empathetic Companies
Empathy Index, new #customer #experience indicator? 60 are LESS empathic than @comcast #yikes @ladygeek
customer  experience  empathy  Statistics  rank  comparison  enterprise  brand  index  2015  Q4  cco  2ghcj  sochap 
january 2016 by csrollyson
Zhabiz Shafieyoun - Publications
Design + emotion, special emphasis on #healthcare waiting areas
research  reference  design  healthcare  kansei  engineering  emotion  empathy 
november 2015 by csrollyson
Design as Product Strategy: Bringing design thinking to product management to create products people love
INSIGHT into why #design is THE discipline now: It's focused on users, not products, so users feel it and love it
design  presentation  innovation  experiential  user  research  product  management  empathy  process  howto  model  2sochap 
april 2015 by csrollyson
3 Critical & Consistent Elements in a Customer Journey Framework | ClickZ
YES=>Emphasizing that marketers must give #customers empathy & utility to support their journeys #fb
customer  journey  device  mobile  laptop  computer  tablet  pointofview  Experience  empathy  q4  2013  pwc  marketing  2cdo  2csra  digital 
november 2013 by csrollyson
Space around others perceived just as our own
Empathy not mentioned but I think implied; same neural activity when perceiving action near self or others
neuroscience  mirror  neuron  study  research  sweden  2013  empathy  human  brain  MRI 
october 2013 by csrollyson
How Robots Can Trick You Into Loving Them - NYTimes.com
FASCINATING & arresting: How design & engineering are programming human empathy into robots
human  robot  behavior  cognitive  empathy  theory  mind  software  intimacy  will  engineer  design  social  instinct  agent  object  q3  2013 
september 2013 by csrollyson
Empathy is a Social Currency
Explains relating to people as empathy + importance of treating employees as customers
social  business  media  pointofview  empathy  relationship  trust  customer  brand  complexity  simplicity  service  employee  csrblogcomment  2sbs 
april 2013 by csrollyson
Intimacy: If You Can't Say the I-Word, You Have the I-Problem | Trusted Advisor
ASTUTE analysis of the business, esp. professional services, to shy away from empathy, thereby curtailing trust
b2b  sales  trust  relationship  services  intimacy  empathy  analysis  credibility  reliability  2sbs  Financialservices 
february 2012 by csrollyson

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