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FSA vs. HSA: What's the Difference?
One of the clearest comparisons of healthcare savings accounts and flexible spending accounts: how they're alike, how different
healthcare  insurance  benefit  employer  employee  IRS  tax  smb  2017  comparis  hsa  fsa  flexible  spending  savings  account 
6 weeks ago by csrollyson
A Proven Method For Showing The Value Of Good UX — UX Articles by UIE
Superb: Practical how-to build support for #UX and #CX initiatives by measuring the costs of poor #user and #customer #experience
user  customer  experience  organization  howto  measurement  frustration  cost  business  case  sales  support  human  resources  productivity  employee  engagement  development  product  management  csr19  bullsi 
12 weeks ago by csrollyson
Top 5 Most Important Customer Experience Trends for 2019 | UX Booth
Executive summary of #customer #experience practitioner survey reveals what top CX performers do differently + 4-stage #CX maturity model
customer  experience  survey  practitioner  q1  2019  executive  summary  statistics  maturity  model  technology  communication  empathy  employee  chat  virtual  reality  comparison  voice  VOC  strategy  team  csr19  bullsi 
12 weeks ago by csrollyson
The Importance of Listening to Customers and Closing the Feedback Loop
[commented] Snapshot of how @dropbox is boosting #customer #centricity (video/transcript). I asked how they backed customer focus with incentives to make it last #experience #CX #employee
customer  experience  csrblogcomment  organization  centricity  example  hightech  q2  2019  howto  focus  group  b2b  interview  advisory  board  employee  journey  management  csr19 
june 2019 by csrollyson
China-Russia Partnership Threatens US Global Hegemony
How the USA-led global #trade system is receding; #China poised to move up the value chain and grow its economy thru its internal market; #Trump deceives U.S. workers and isolates #USA #economy
partnership  collaboration  usa  china  russia  economy  global  competition  trade  war  politics  workers  labor  nationalism  wealth  disparity  employee  system  opinion  analysis  2019  Q2 
june 2019 by csrollyson
A 5-Point Plan for Improving Employee Engagement
Many firms have backed into #employee #engagement since discovering it's the backbone of #customer #experience. This concise post points to employee-centric qual research as the key
employee  experience  engagement  howto  customer  journey  map  value  proposition  research  persona  model  data  interview  qualitative  bullsi  ethnography 
may 2019 by csrollyson
5 steps to building a seamless customer experience
Excellent advice for how to use #customer #journey #maps to create value in organizations. Subtleties like common language, mission, more... #kudos #CX #experience
customer  experience  journey  map  howto  management  value  ROI  strategy  organization  change  collaboration  buyin  bullsi  csr19  framework  language  mission  employee  empowerment 
april 2019 by csrollyson
Customer Journey vs. Customer Experience vs. Employee Experience ~ Future of CIO
Concisely shows that #customer #experience depends on #employee #engagement and recommends creating #journey #maps for employees & customers #CX
customer  experience  employee  engagement  journey  map  2015  csr19 
april 2019 by csrollyson
Signet Sibyl
Survey software for customer or employee experience or success applications
user  customer  experience  success  vendor  survey  employee  software  platform 
february 2019 by csrollyson
Five to Nine's Employee Experience is Changing the World of Work
WiSTEM founders talk about their platform, which aims to increase #community within firms #employee #engagement #culture
employee  engagement  entrepreneur  chicago  b2b  platform  analytics  intimacy  sociality  work  community  Q3  2018  incubator  women  culture 
july 2018 by csrollyson
Why opportunity youth are more reliable than most millennials in the w
Another example of how trust and commitment affect work relationships - and increase profitability
employee  engagement  underprivileged  yourh  millennial  genz  career  job  internship  program  results  example  Q2  2018  salesforce  black  hispanic  mentor  relationship  trust 
may 2018 by csrollyson
Five Non-Financial Metrics to Take Your Nonprofit Beyond the Numbers | LinkedIn
[comment] Excellent summary of key indicators of nonprofits' viability; I suggested additional ones from #digital #social data
nonprofit  metrics  health  viability  indicator  howto  csrblogcomment  2017  Q4  finance  customer  donor  website  employee  program  funding 
april 2018 by csrollyson
Build Trust with 4 Nonprofit Stakeholder Groups | LinkedIn
[comment] Short on-point advice on building #trust with #nonprofit #donors #employees & #community; I added how to use #socialmedia
nonprofit  trust  donor  employee  community  development  fundraising  value  mission  interview  recruiting  howto  list  csrblogcomment 
february 2018 by csrollyson
For-Profit vs. Not-for-Profit: Two Paths, Same Outcome
How #employee #engagement compares for #nonprofit and for-profit hospitals: nonprofits' managers seen as #caring more
employee  engagement  nonprofit  profit  comparison  2002  hospital  Statistics  survey  reference  analysis  management  caring 
february 2018 by csrollyson
A part of something bigger - Iora Health
MUSTread employee story about joining @iorahealth & its mission to humanize #healthcare
iorahealth  transformation  healthcare  story  employee  experience  symptom  diabetes  2015  mission  vision 
september 2017 by csrollyson
What It’s Like To Transition At Work
Excellent how-to post on re-acclimating after #trans #gender process at work #culture
Trans  gender  work  culture  Q2  2017  howto  employee  military  bathroom  stereotype  example  16ccc 
june 2017 by csrollyson
Human Resources Isn’t About Humans – Backchannel
Stating the obvious: HR is rarely an #employee advocate; it's a corporate dept #engagement
employee  engagement  human  resources  hr  pointofview  2017  q2  corporate  department  advocacy 
may 2017 by csrollyson
Russia just used Trump’s favorite social network to hack the US government | ZeroFOX
How #Russia tries to make #democracy a liability: #Socialmedia #malware attack on USA DoD
social  media  news  russia  usa  defense  department  government  2017  Q2  attack  cyber  crime  war  employee  howto  example  malware  phishing  spear  bot  2ghcj 
may 2017 by csrollyson
10 Signs of a Company That Really Cares About Customers | Provide Support
[comment] Added this sign: Trust Customers - and showed how and why it increases business
customer  service  experience  employee  support  empathy  loyalty  csrblogcomment  cco 
april 2017 by csrollyson
10 Signs of a Company That Really Cares About Customers | Provide Support
#Customer #service perspective on #CX includes a great list of organizational indicators
customer  experience  service  list  bullsi  organization  empathy  loyalty  employee  cco  sochap  drivetotrust 
april 2017 by csrollyson
The 10 Commandments of Customer Experience
[comment] One of the best #CX lists I've seen; makes important connections among them
customer  experience  employee  bullsi  drivetotrust  list  advice  organization  management  enterprise  humor  policy  empowerment  engagement  sochap  cco  cdo  executive  csrblogcomment 
april 2017 by csrollyson
Eight Ways to Build Customer Empathy - Heart of the Customer
Short practical advice for helping your #employees develop empathy for #customers #cx
customer  experience  howto  empathy  list  employee  sochap 
october 2016 by csrollyson
Keepin It Simple Consulting | Home
Consultancy that addresses #employee #engagement & #organization #development
employee  engagement  organization  development  vendor  management  consulting  firm  website  cco  sochap  training 
september 2016 by csrollyson
Real-time employee sentiment dashboard | Sigmend
Continuously measures and reports #employee sentiment #experience #engagement
employee  engagement  startup  software  management  empathy  Algorithm  sentiment  sochap  cco 
august 2016 by csrollyson
One Leg Too Few - Wikipedia, the free encyclopedia
Husterical history in drama, the stage, with PC recruiting context #employee #experience #engagement
history  drama  uk  petercook  dudleymoore  audition  hr  recruiting  employee  experience  engagement  sochap  cco  cdo  2csra 
july 2016 by csrollyson
How Far Will You Go to Be Loved? | Inc.com
Polemic admonishes #entrepreneurs to commit to #truth telling w #investors #employees #customers #trust #relationship
exceptional  startup  entrepreneur  truth  trust  relationship  pointofview  q2  2016  investor  employee  customer  2csra  sochap  cco 
june 2016 by csrollyson
Analyst Reports | Resource Library
Analyst library at Jive #employee #engagement #customer #experience #digital #transformation
customer  experience  employee  engagement  enterprise  software  analyst  report  jive  comparison  pointofview  collaboration  intranet  community  marketing  productivity  reference 
june 2016 by csrollyson
Improve Employee Engagement With a Digital Workplace
Advice for increasing #employee #engagement using enterprise collaboration software
analyst  report  enterprise  employee  collaboration  software  comparison  analysis  competition  jive 
june 2016 by csrollyson
Jive Software One-pager w Customer Quotes
Brief on Jive's products that empower #employee #engagement & #customer #experience
jive  enterprise  software  customer  collaboration  intranet  community  employee  integration  marketing  reference 
june 2016 by csrollyson
Is Employee Development The Most Neglected Management Function? - Forbes
[commented how to go even higher] Too many managers don't tap these gold rules of building strong teams
employee  engagement  experience  csrblogcomment  management  howto  development  q2  2016  pointofview  cco  2cdo  2csra 
may 2016 by csrollyson
The Power of Truth Telling At Work
[comment] Book reveals root case of #employee #engagement & performance crisis: A lack of #truth at work. What to do about it
truth  organization  culture  2016  book  author  employee  engagement  boss  colleague  howto  career  courage  risk  relationship  interview  leadership  sochap  cco  2csra  csrblogcomment 
april 2016 by csrollyson
How 100-Year-Old Radio Flyer Is Making $100 Million Again | Inc.com
Short #turnaround story features importance of #design, #culture change and mission
turnaround  cpg  children  parent  family  employee  engagement  HR  onboard  design  research  culture  chicago 
april 2016 by csrollyson
Motivation in a Bottle
Is this like #doping in sport? #Employees take performance enhancing drugs for work & school #engagement
pharma  work  employee  performance  engagement  student  Psychology  Vyvanse  Adderall  ADHD  ADD  apple  millennial  geny  example  story  Doping  HR  human  resources  cco  2csrollyson  sochap 
march 2016 by csrollyson
Amazon uses shock tactic to stop thefts at warehouses - BBC News
Amazon uses video surveillance to scare warehouse #employee, to stop shrinkage. destroys #trust #fail #engagement
trust  relationship  employer  employee  surveillance  Q1  2016  news  amazon  video  retail  warehouse  operations  shrinkage  theft  social  engagement  experience  cco  sochap  example  2cdo  2csra 
march 2016 by csrollyson
Social Media Is No Longer A Marketing Channel, It's A Customer Experience Channel - Forbes
[Commented] Why #SocialMedia should be practiced as a way to listen and related to people, not marketing
customer  experience  social  media  q1  2016  pointofview  csrblogcomment  employee  engagement  service  cmo  sochap  cco  2cdo  cdo 
march 2016 by csrollyson
The Employee Experience Equation -
Presents simple model for #employee experience, asserts it's holistic change, can't piecemeal #engagement
employee  engagement  pointofview  q1  2016  culture  hightech  office  transformation  design 
february 2016 by csrollyson
Four fundamentals of workplace automation | McKinsey & Company
How AI will affect jobs: Machines will automate tasks & boost productivity but need redesign to shift to emotion
artificial  intelligence  report  research  q4  2015  job  employment  transformation  digital  machine  learning  mckinsey  employee  productivity  sochap 
february 2016 by csrollyson
Automation Will Change Jobs More Than Kill Them - The New York Times
Useful #AI analysis: machines will automate at the task—not #job—level & jobs need redesign [link to report]
machine  learning  Algorithm  software  job  automation  Q4  2015  research  mckinsey  human  resources  artificial  intelligence  employee  productivity  digital  transformation 
february 2016 by csrollyson
Employee Experience vs. Candidate Experience - Fistful of TalentFistful of Talent
POV on applying the focus of candidate experience to the larger #employee #experience #kudos
candidate  employee  experience  human  resources  HR  pointofview  recruiting  Q1  2016  sochap 
february 2016 by csrollyson
16 Tips for Improving Your Candidate Experience, #10 is a Must
#Candidate #experience: only a small part of #employee experience, so apply this thinking to the whole #recruiting
candidate  employee  experience  recruiting  engagement  sochap  pointofview  Q4  2014  example  list  howto  recruiter  linkedin  human  resources  HR 
february 2016 by csrollyson
Retailers Experience Success Due to Employee Engagement - Pet Product News - January 2016
Conventional advice to boost #employee #engagement + #retail examples show EE's effect on #customer #experience
employee  engagement  retail  pet  store  example  customer  experience  howto  advice  sochap 
february 2016 by csrollyson
The Fall And Rise Of Organizational Community
[commented] #Employee #engagement call to action: Build mission-based open organizations b/c they outperform #trust
employee  engagement  trust  organization  leadership  management  value  proposition  q1  2016  social  layoff  culture  mission  innovation  sochap  cco  csrblogcomment 
february 2016 by csrollyson
Boss Wants Friendly, Relaxed Company Culture In Place By Friday
Funny #employee #engagement satire grounded in some truth at some orgs #kudos @kgkabira
employee  engagement  satire  2016q1  executive  management  culture  humor  cco  human  resources  HR  cdo  2csra 
january 2016 by csrollyson
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