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Designing documentation for different user profile needs and expectations: process and purpose
Superb discussion and comparison of #DITA, #HATs and hard coding to manage huge volume of #documentation data #Technical #Writing
technical  writing  dita  single  sourcing  help  authoring  tool  comparison  value  proposition  example  reference  2004  robohelp  flare  user  persona  code  csr19  documentation 
12 days ago by csrollyson
Guest Post: Justifying Single Sourcing, a Case Study – Vinish Garg | UX, Content Strategy, Narrative Strategy
Have you ever wanted to make the case for #single #sourcing? Here is an excellent #case #study that illustrates its value proposition #technical #writing
technical  writing  single  sourcing  csr19  casestudy  bullsi  flagging  tagging  robohelp  help  authoring  tool  code  image  example  user  usecase  documentation 
12 days ago by csrollyson
What is UX writing? Definitions and Examples
Pleasing and useful take on #UX #writing from a content strategist and designer viewpoint + useful concrete examples of #UXwriting
ux  writing  definition  example  copy  bullsi  usecase  content  strategy  designer  wireframe  csr19  adoption  marketing  product 
6 weeks ago by csrollyson
5 Innovations That Failed: What Product Leaders Can Learn From Them
Concise summaries of #product #fails in several sectors + lessons learned #management #prodmgmt #innovation #AI
innovation  product  management  example  lesson  learned  ai  artificial  intelligence  hightech  robot  digital  currency  gaming  microsoft 
6 weeks ago by csrollyson
82-Year-Old Woman With Dementia Gets Her Memory Back After Changing Her Diet – Collective Evolution
IOW she starting eating #paleo! Amazing example of #food’s ability to #cure #dementia #alzheimer
dementia  alzheimer  casestudy  example  paleo  food  cure  wellness  health  nutrition 
7 weeks ago by csrollyson
Washington Homeopathic Products - Remedy Search
Clarke’s Dictionary entry for Symphytum AKA Boneset, Comfrey
bone  injury  remedy  homeopathy  howto  story  example  reference  medical  health 
7 weeks ago by csrollyson
Saturn Return in Astrology - The Beauty of Aging - Saturn Return - Rudhyar Archival Project
The significance and potential of life, signposted by intertwined Saturn, Uranus, and Neptune cycles
astrology  reference  saturn  uranus  neptune  cycle  return  life  aging  example  society 
august 2019 by csrollyson
Humor and friendly chat in user documentation | CyberText Newsletter
Examining the use of humor in #software user #documentation + detailed example #technical #writing
technical  writing  humor  user  documentation  csr19  example  reflection  3d  howto  software  csrblogcomment 
august 2019 by csrollyson
Rolling Out the Welcome Mat for Travelers With Autism
Tourism businesses get certified to accommodate families with #autistic members #customer #experience #cx #autism
autism  family  travel  business  customer  experience  theme  park  tourism  certification  Q3  2019  example  reference 
august 2019 by csrollyson
Are You Doing Microworkouts? Here's Why You Should. | Mark's Daily Apple
Debunking old-school extreme workouts and introduces the power of drop in place micro workouts
workout  howto  primal  paleo  exercise  debunk  extreme  Q3  2019  reference  example  pushup  squar  pullup  physiology  aerobic  cardio 
august 2019 by csrollyson
A DevOps approach to PCI compliance - O'Reilly Media
Short Q&A on using #agile devops approach to #PCI #compliance: what worked, didn’t #software #Technical #Writing
pci  compliance  software  devops  agile  project  management  example  startup  csr19 
july 2019 by csrollyson
How to Perform a ‘Post Mortem’ on Technical Documents | Klariti Technical Writing
Basic guidance for doing a post-mortem on #software #documentation includes some gritty detail #Technical #Writing
technical  writing  documentation  post  mortem  howto  software  global  team  bullsi  communication  example 
july 2019 by csrollyson
Team Orca Case Study - Using ClickHelp in a CI Environment | Technical Writing Blog
#Technical #Writing case study features #single #sourcing and automatic #documentation publishing for software company
casestudy  technical  writing  conditional  tagging  single  source  example  csr19  software  documentation 
july 2019 by csrollyson
10 Types Of Writing For eLearning
Nice review w good examples: #instructional #designer oft use these types of #technical #writing #elearning
technical  writing  elearning  instructional  design  howto  example  type  definition  reference  communication  csr19 
july 2019 by csrollyson
Technical Writing: Build a 7-Figure Career [Step by Step] | Josh Fechter
Well done concise yet informative how-to #guide for developing one’s #technical #writing #career, step by step
freelance  technical  writing  howto  career  reference  firm  seo  facebook  specialization  software  example  marketing  differentiation  definition  guide  upwork 
july 2019 by csrollyson
Case study: improving instructions [TechScribe technical writing]
#Technical #writing example of redesigning inventory procedure guide: nice before/after example + use of nested un/ordered lists #retail
technical  writing  example  redesign  retail  inventory  procedure  store  office  communication  guide  bullsi  csr19  casestudy 
july 2019 by csrollyson
Justifying the Use of Single-sourcing - A Case Study
Concise explanation of #single #sourcing and its value proposition + a project example (but not really a case study) #technical #writing #communication
technical  writing  example  project  single  sourcing  content  developer  user  concept  csr19  knowledge  management  document  guide  value  proposition 
july 2019 by csrollyson
1.4 Case Study: The Cost of Poor Communication – Technical Writing Essentials
How much does it cost? #Technical #writing bloopers cost millions of dollars and even led to firm failures... #communication #software #manufacturing
technical  writing  documentation  communication  gaffe  snafu  cost  example  csr19  software  manufacturing 
july 2019 by csrollyson
My DITA journey begins | I'd Rather Be Writing
Useful share of author's study and practice of DITA with Drupal
DITA  example  drupal  code  markup  bullsi  reference  technical  writing  management  standard  system 
july 2019 by csrollyson
The Importance of Listening to Customers and Closing the Feedback Loop
[commented] Snapshot of how @dropbox is boosting #customer #centricity (video/transcript). I asked how they backed customer focus with incentives to make it last #experience #CX #employee
customer  experience  csrblogcomment  organization  centricity  example  hightech  q2  2019  howto  focus  group  b2b  interview  advisory  board  employee  journey  management  csr19 
june 2019 by csrollyson
Exclusive: US homeopaths claim 'therapies' prevent measles and 'cure' autism | Society | The Guardian
Wow, The “Guardian” completely abandons objectivity and presents this opinion piece as “news,” a huge lapse of ethics.
homeopathy  measles  vaccination  autism  Q2  2019  propaganda  example 
june 2019 by csrollyson
IKEA FAMILY Customer Loyalty Program | Case Study
Client story: How @IKEA is exploring converting its #customer loyalty program into a #social #impact community #experience. BTW #Agile #Digital #Ethnography adds depth and breadth to projects like these @contextpartners
client  story  example  qualitative  research  ikea  sustainability  customer  loyalty  program  social  impact  interview  csr19  video 
june 2019 by csrollyson
How to develop exceptional digital experiences at velocity
I love this => Emphasizes impact of front and back stage on #customer #experience + How to build your #service #design #consulting practice by scoping projects in front stage before tackling back stage complexity + great #airline example #CX
service  design  consulting  front  back  stage  blueprint  journey  customer  experience  map  digital  application  coordination  theater  example  disney  airline  strategy  complexity  howto  privacy  tablet  flight  attendant  csr19 
june 2019 by csrollyson
What the (bleep) is Service Design, anyway?
Useful: #service #design consultant on the emerging field and how his global consultancy uses it with clients + examples
service  design  introduction  pointofview  definition  example  front  back  stage  disney  fsi  office  transit  human  customer  centricity  experience  journey  csr19 
june 2019 by csrollyson
Customers Can Be a Business “Moat” | LinkedIn
[commented] Asserts that "proactively looking out for customers' interests" can create loyal customers who stay because they *want* to do business with you #cx #customer #experience #trust
customer  experience  business  strategy  competitive  advantage  csrblogcomment  example  comparison  innovation  offense  defense  core  competency 
june 2019 by csrollyson
The Next Frontier for AR? Your Ear – Magenta
Predicts that #AI-powered headphones will be a delivery touchpoint for #artificial #intelligence #audio
artificial  intelligence  prediction  AI  q2  2019  headphones  google  glass  screen  example  bose  user  experience  virtual  reality 
may 2019 by csrollyson
Journey Mapping: Start With Your Hypothesis | CustomerThink
Concise comparison of #customer hypothesis and #journey maps, then suggests how to use each to improve #experience #CX. BTW #Agile #Digital #ethnography is very useful in testing #hypothesis #maps
hypothesis  journey  map  customer  experience  howto  example  pitfall  B2B  organization  workshop  team  collaboration  csr19  reference 
may 2019 by csrollyson
UX Mapping Methods Compared: A Cheat Sheet
Superb #CX reference: Compares #Empathy #Journey #Experience #maps and #service #blueprint and describes how each functions
journey  experience  empathy  map  service  design  blueprint  comparison  bullsi  reference  user  customer  howto  example  2019  Q2  image  csr19 
may 2019 by csrollyson
Designing for AI-enhanced Experiences
How to use #design #principles to open the black box and empower users of #AI applications: 5 concise examples in #travel #healthcare #investment #CX
artificial  intelligence  design  user  interface  transparency  empowerment  travel  healthcare  investment  csr19  customer  experience  example  application  Algorithm 
may 2019 by csrollyson
5 Strategies for Building on Journey Mapping Success
How to create serious value from #journey #mapping: Specific ways to act on maps to move the ball + suggests pitfalls that oft befall teams #CX #digital #transformation #customer #research
journey  map  implementation  action  howto  usecase  example  tactics  storyboard  concept  drawing  visualization  prototype  design  pitfall  touchpoint  priority  hypothesis  future  white  space  vision  innovation  transformation  roadmap  orchestration  team  organization  customer  experience  research  agile  csr19  bullsi 
may 2019 by csrollyson
4 Ways an Experience Strategy Can Help You Right Now
4 useful use cases for #Experience #strategy include #digital #transformation, #wealth #management #FSI #Design #CX
digital  customer  user  experience  strategy  usecase  example  value  proposition  bank  mobile  website  application  dashboard  omni  channel  fsi  design  transformation  sense  respond  management  csr19 
may 2019 by csrollyson
Rest Postures — MovementREV
How many of these do you know? Superb howto post for increasing your #body's #flexibility through #rest #positions without furniture (humans lived millennia while resting on the ground) #fitness
ancestral  primal  rest  posture  flexibility  example  image  howto  body  workout  stretch  sit  reference 
may 2019 by csrollyson
Movement of the Month! – Rebecca School – Medium
Simple useful example of 2 #primal rest positions, the low #kneel and the high kneel. Use them as alternatives to sitting in chairs or stools; this is how #ancestral people rested! #body #flexibility
paleo  primal  rest  position  high  low  kneel  howto  image  example  exercise  joint  stretch 
may 2019 by csrollyson
(5) WHAT IS A BEEFSTEAK!?: Experience Design with The Chicago Beefsteak - YouTube
Great #CX case study for Chicago steakhouse that offers personal treatment for customers and communal events
customer  experience  casestudy  example  chicago  restaurant  steak  beef  personal  entrepreneur  paleo  primal  lincoln  square  video  craft 
may 2019 by csrollyson
How to Use Quantitative and Qualitative Analytics Together
Basic argument and examples for using #quantitative and #qualitative #research together to improve #user #experience #ux
quantitative  qualitative  research  user  experience  example  website  csr19  method  howto 
may 2019 by csrollyson
MeasuringU: 3 Ways to Combine Quantitative and Qualitative Research
3 simple #research project designs that use #qualitative and #quantitative methods together. #Agile #Digital #Ethnography uses 2 of them!
qualitative  quantitative  research  example  integration  synthesis  topology  howto  project  csr19 
may 2019 by csrollyson
MeasuringU: 5 Types of Qualitative Methods
Which of these Qual research types do you know? #Ethnography + some uncommon #qualitative #research types - includes links to more
research  qualitative  reference  example  ethnography  casestudy  agile  csr19 
may 2019 by csrollyson
Opinion | It’s Time to Break Up Facebook - The New York Times
Detailed argument for breaking up #Facebook as we broke up #AT&T and #StandardOil - When firms become so dominant that they control business sectors and culture, they have to split #monopoly
facebook  hightech  pointofview  2019  Q2  founder  zuckerberg  social  network  monopoly  regulation  breakup  ATT  example  innovation  market  power  privacy  instagram  whatsapp  acquisition  competition  concentration  politics  data  artificial  intelligence  advertising  bullsi  reference 
may 2019 by csrollyson
CX Day in government: How we all shape the customer journey | GSA
Quick example of #government #agency GSA adopting #customer #journey #maps within the #GSA and its sister agencies #CX
customer  experience  government  federal  GSA  example  csr19  supplier  journey  map  howto  agency 
april 2019 by csrollyson
Creating a Holistic Visitor Experience | AASLH
[commented] Insightful story about museums discovering the power of member #journey #experience #maps for #museum #visits #customer #CX
customer  member  experience  journey  map  example  museum  tennessee  csrblogcomment  csr19  history  heritage  touchpoint 
april 2019 by csrollyson
On the Road - Inova Fair Oaks Hospital - The Beryl Institute - Improving the Patient Experience
Inspiring #casestudy of a #patient #experience #journey initiative at a Virginia #hospital + example #service #design artifacts #healthcare #cx
patient  customer  experience  journey  map  example  casestudy  hospital  virginia  emergency  hall  collaboration  reflection  healthcare  service  design  csr19 
april 2019 by csrollyson
Help finish a short film about the refugee crisis | Indiegogo
Successful Indiegogo "finish campaign" for short feature film about child refugees
film  feature  children  refugee  smuggler  UK  indiegogo  crowdfunding  campaign  example  19eyz  reference 
april 2019 by csrollyson
Mapping the experience of families at the ER | Highland Solutions
Example of #customer #journey #map project for Wisconsin children's hospital, the process and outcomes; BTW #agile #digital #ethnography broadens results with 100s of customer discussions #CX
customer  experience  journey  map  casestudy  example  wisconsin  children  hospital  process  outcome  healthcare  physician  marketing  emergency  csr19 
april 2019 by csrollyson
Documentary - A Refugee Story - Syria, Iraq, and Iran by Juan David — Kickstarter
Successful kickstarter for short documentary on refugees as they try to integrate into their host countries France and Greece
refugee  film  documentary  story  france  greece  short  budget  example  transparency  bullsi  syria  iraq  iran 
april 2019 by csrollyson
Make your journey maps measurable with customer journey analytics
[commented] Pitches the importance of basing #customer #journey #maps on real data, not on boardroom-created models
customer  experience  analytics  journey  map  debunk  bullsi  data  transaction  omni  channel  example  telecom  csrblogcomment  call  center  trigger  jtbd  kpi  behavior  csr19 
april 2019 by csrollyson
Ultimate Guide to Customer Experience Mapping: How to Map the CX from Start to Finish – NGDATA
Superb post compares #customer #experience maps to #journey #maps, shows when to use each, then how to build #CX map; BTW #agile #digital #ethnography speeds & improves this process
customer  experience  map  journey  comparison  reference  bullsi  csr19  howto  value  proposition  2017  data  social  media  sales  retail  transaction  example  template  omni  channel  touchpoint  emotion  research  persona  interview  forum  support  call  center  design 
april 2019 by csrollyson
You Need to Know the TRUTH About Customer Empathy!
Yes! Implies that many #customer #experience efforts are biased to the positive and asserts that truly effective #CX is based on empathy and honesty [don't fear the negative]. #Agile #digital #ethnography discovers the whole spectrum
customer  experience  touchpoint  csr19  bullsi  empathy  honesty  retail  register  example  emotion  policy  negative  exception 
april 2019 by csrollyson
Suck Less, One Touchpoint At A Time
Improving #customer #experience need not be dramatic to have impact: Airline redesigned their boarding pass. Agile digital #ethnography efficiently discovers customer friction #cx
customer  experience  touchpoint  service  design  airline  example  interaction  csr19 
april 2019 by csrollyson
Everything You Need to Know about Distributing Documentaries | International Documentary Association
Covers many basics of #presales & #distribution of #documentary #film #DIY in trad channels but no mention of audience engagement, #socialmedia #email scant VOD ^cr
documentary  film  distribution  finance  sales  education  home  video  TV  theater  19eyz  example  company  list  rank  agent  festival  deal  cable  satellite  broadcast 
april 2019 by csrollyson
TFC Blog | Documentary DIY fundraising distribution
Bull's eye: DIY #distribution for cause-focused #documentary #films - examples run w #alternative #revenue streams & self-creating audiences w #socialmedia #email #website education sales ^cr
cause  nonprofit  social  media  email  education  sales  kit  DVD  festival  university  conference  website  bullsi  DIY  documentary  independent  film  distribution  finance  investor  production  example  19eyz  howto 
april 2019 by csrollyson
The Distribution Equation - Cultural Weekly
Useful contrast b/t traditional and DIY #distribution reveals sobering truth; of the 10% of #indie #films that get distributed the vast majority lost money. How to DIY w pros ^cr
independent  film  distribution  Statistics  example  revenue  deal  traditional  alternative  DIY  marketing  theater  VOD  rights  TV  festival  investor  19eyz  settlement  rate 
april 2019 by csrollyson
Distribution Transparency: Four Filmmakers Reveal Their Distribution Numbers, Part One | Filmmaker Magazine
Very useful! 2 #documentary #filmmaker #casestudy featuring #DIY #distribution w the revenue numbers/channel - both feature developing audience w #socialmedia ^cr
independent  documentary  film  DIY  distribution  casestudy  example  Statistics  revenue  channel  beauty  actor  museum  social  media  email  audience  development  VOD  TV  SVOD  merchandise  blog  community  DVD  edition  women  theater  booker  screening  alternative  exceptional  bullsi  19eyz 
april 2019 by csrollyson
The Full Costs and Income of a £1million Indie Film - American Film Market
Superb: dissecting the costs and revenue of a real #indie feature #film #investor #kudos @stephenfollows
finance  investment  ROI  example  casestudy  UK  independent  film  19eyz  bullsi  investor  cost  income  germany  greece  usa  VOD  theater  Business 
april 2019 by csrollyson
Film Distribution Strategies: Changes in Movie Windowing
Concise discussion of evolving #film #windowing models: Examples, channel conflict, stats #distribution #producer #investor #filmmaker Thx @researchglenn
film  window  model  disruption  theater  AVOD  TVOD  SVOD  OTT  amazon  netflix  hulu  channel  conflict  home  daydate  release  example  producer  filmmaker  strategy  screen  device  Statistics  value  proposition 
march 2019 by csrollyson
The Independent Film System is Broken (and Some Advice on How to Succeed Anyway)
Questions #film gatekeeper systems like schools, money and celebrity: Suggests going your own way by building reputation and #relationships
filmmaker  howto  example  finance  story  producer  investor  feature  movie  19eyz  advice  bootstrap  reputation  relationship  Business 
march 2019 by csrollyson
First Person: Five Things I Learned in Syrian Refugee Camps
5 examples of #Syrian #refugee #children [2013]: lack of mental health support for orphans, schooling, basic needs; why the number of refugees is underreported ^cr
2013  history  syria  refugee  19eyz  bullsi  camp  jordan  turkey  orphan  children  example  war  displacement  2million 
march 2019 by csrollyson
Turkey's Syrian refugees carve out their own opportunities | Turkey | Al Jazeera
Inspiring examples of how #Syrian #refugees are starting businesses in #Turkey: they launched 6,000 businesses and invested over $300 million in Turkey as of 2017 ^cr
syria  refugee  2million  turkey  entrepreneur  example  school  translation  mobile  application  economy  impact 
march 2019 by csrollyson
The 7 Dirty Secrets of Film Financing | IndieWire
Gritty + tongue in cheek secrets of #indie #film budgeting and financing from producer POV; some good examples
howto  indie  film  finance  humor  advice  budget  investor  producer  filmmaker  19eyz  example  Business 
march 2019 by csrollyson
Learning With Documentary Films: Strategies to Engage Students - Global Learning - Education Week
How to use #documentaries in the classroom for teaching cross-cultural experiences: how and why film screenings can bridge gaps #university #education ^cr
documentary  film  howto  education  classroom  teacher  professor  example  2015  19eyz  screening  learning  teaching  geny  genz  millennial  value  proposition  bullsi  university 
march 2019 by csrollyson
Lessons Learned from the 15 Story Beats of My CENTS Kickstarter
SUPERB: In-depth analysis of #kickstarter campaign to finance #indie #film - and the roles of social media and email networks #investor #kudos ^cr
bullsi  investor  kickstarter  howto  lessons  learned  bullsi2  crowdfunding  email  social  media  story  journey  19eyz  finance  example  tactics  strategy  plan  twitter  facebook  hack  Business 
march 2019 by csrollyson
The Design Firm Is (Walking) Dead - Core77
On-point observations about the sunsetting of pureplay service design firms
service  design  reference  professional  pointofview  2015  firm  acquisition  analysis  client  enterprise  example 
march 2019 by csrollyson
The Anatomy of a Film Business Plan - Rodriques Law
Excellent explanation of a film business plan, section by section #kudos @rodriqueslaw #indie #film #investor
investor  business  plan  example  explanation  bullsi  reference  19eyz  finance  model  producer 
march 2019 by csrollyson
Refugee Training and Employment Program - MOSAIC
One #refugee integration #language #culture #training example in #canada
canada  language  training  job  placement  integration  program  example  19eyz  refugee 
march 2019 by csrollyson
Every Filmmaking Form You'll Ever Need in 99 Free Templates
Exceptionally useful: a true toolbox of templates/forms for pre-production, production, finance, and post-production #kudos @nofilmschool
19eyz  tools  list  reference  management  film  director  producer  cinematographer  howto  example  template  bullsi 
march 2019 by csrollyson
Film Investors
Useful #indie #film scenario in which producer presents proposal to audience of #investors in Q&A format
producer  investor  indie  film  howto  example  scenario  finance  ROI  distribution  profit  investment  return  bullsi  19eyz  psychology  empathy  Business 
march 2019 by csrollyson
The Age of Stupid - Wikipedia
Intensely cause-focused #documentary #case #study reveals innovation in #investment and #distribution #climate #change #crowdfunding
Indie  film  example  casestudy  climate  change  uk  distribution  investor  investment  model  crowdfunding  story  2009  awareness  strategy  innovation  global  release  19eyz  bullsi  director  producer  Business 
march 2019 by csrollyson
For Syrian Refugees In Turkey, A Long Road To Regular Employment : Parallels : NPR
Several short stories of #Syrian #refugees in Istanbul: How incentives for businesses, govt & refugees delay refugees' path to being "official" #Turkey
syria  turkey  istanbul  story  work  permit  integration  challenge  quarter  bureaucracy  19eyz  bullsi  example 
march 2019 by csrollyson
How to Create Your Customer Journey Map and Optimize the Touchpoints
The importance of #touchpoints in #customer #journey #maps - How to use & optimize them, some good examples + map software suggestion #CX
customer  experience  journey  map  touchpoint  example  tools  software  retention  statistics  business  impact  csr19  q4  2018 
march 2019 by csrollyson
The Customer Journey Map: Why It’s Essential - CMNTY Blog
Striking: Post on why/how to create #customer #journey #maps is NOT customer-focused. Sadly, this is the rule, not the exception #CX
brand  customer  journey  map  platform  experience  CSR19  howto  tools  value  proposition  example  organization  usecase 
march 2019 by csrollyson
Should I Go to Trade School or College?
College questioned as the “automatic choice” for career prep. Several examples of students who chose trade schools and colleges
genz  culture  university  college  vocation  trade  school  comparison  family  student  highschool  debt  usa  example 
march 2019 by csrollyson
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