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csrollyson : execution   6

Employee Engagement in Superior Customer Experience
Excellent overview of strategy & execution of #customer #experience evolution; shares key steps & #CX gotchas
employee  engagement  customer  Experience  thought  leadership  2010  howto  guide  sochap  strategy  service  design  execution  implementation  reference  organization 
december 2015 by csrollyson
Content Strategy Gets Tactical: Establishing The Content Workflow | Rebecca Lieb
Solid thinking on organizing social media; huge underlying omission: not emphasizing interaction, the best engagement
social  media  business  execution  tactics  management  howto  blog  twitter  schedule  organize  contributor  2execguide 
february 2014 by csrollyson
Innovation blowback: Disruptive management practices from Asia | McKinsey & Company
Why most "western" firms should consider on-the-ground involvement in India & China: tomorrow's innovation and competition are spawned there
innovation  execution  process  network  distributed  enterprise  asia  india  china  motorcycle  vision  healthcare  motor  engine  casestudy  competitiveness  Emerging_markets  strategy  capability  attitude  mobile  phone  2ghcj 
may 2013 by csrollyson
Conversations Can Save Companies - Boris Groysberg and Michael Slind - Harvard Business Review
Executing under pressure: how to communicate during turnarounds-all orgs are in turnaround now so everyone should do this #SocialBusiness
turnaround  management  howto  leadership  example  nissan  starbucks  xerox  hcl  strategy  execution  employee  collaboration  transparency 
april 2013 by csrollyson

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