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csrollyson : feedback   11

First 90 Days in Customer Success Management
One of the best customer success posts I've seen: How to succeed as a new #Customer #success #manager has in-depth guidance, links to more #kudos #CX #enterprise
customer  success  bullsi  howto  plan  manager  SAAS  software  product  sales  marketing  service  pricing  feedback  visit  experience  lifecycle  metrics  churn  engagement  model  KPI  reference 
june 2019 by csrollyson
Biggest Blunders to Learn From in 2016 Part 2: Amazon's Anytime Employee Feedback Tool
How transparency backfired at #Amazon: Blowback & analysis of #employee feedback tool in 2015
amazon  employee  feedback  q3  2015  snafu  culture  exposé  engagement  sochap 
january 2016 by csrollyson
New Groups Features | LinkedIn Help Center
Big shift: #LinkedIn #Groups pivots to more discussion, less promo + All Groups are private
linkedin  groups  q4  2015  news  feature  member  feedback  privacy  software  trust 
october 2015 by csrollyson
How Fast-Growing Startups Can Fix Internal Communication Before It Breaks
Great how-to for building #management practices esp sacred space for getting unbridled #feedback #fb
startup  management  innovation  sacred  space  discussion  honesty  q2  2014  howto  employee  team  growth  siliconvalley  communication  feedback  2csra  2csrollyson 
june 2014 by csrollyson
EVIDON: how data powers your experience
2010 prediction done on #linkedin via plugin: Evidon enables feedback via "interest-based advertising" à la Facebook #li
prediction  advertising  internet  feedback  empowerment  marketing  vision  adoption  exceptional  2blog 
january 2012 by csrollyson

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