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csrollyson : focus   12

The Importance of Listening to Customers and Closing the Feedback Loop
[commented] Snapshot of how @dropbox is boosting #customer #centricity (video/transcript). I asked how they backed customer focus with incentives to make it last #experience #CX #employee
customer  experience  csrblogcomment  organization  centricity  example  hightech  q2  2019  howto  focus  group  b2b  interview  advisory  board  employee  journey  management  csr19 
june 2019 by csrollyson
Study of Student Basic Needs [Food, Housing] | California State University 2018
Did you know? 42% students food insecure & 11% homeless in largest university system in the USA: California university system multisite study of #student #homelessness #food #insecurity
food  insecurity  homeless  student  university  college  2018  q1  study  survey  focus  group  csr19 
may 2019 by csrollyson
Who’s the Right Customer to Map? Your Third Journey Mapping Question - Heart of the Customer
Pithy post on making choices to focus #journey #mapping initiatives. I shared my experience with #agile #digital #ethnography and asked author's experience with 2ndary research
customer  Experience  journey  map  focus  howto  csrblogcomment  value  proposition  ROI  cost  project  research  choice  csr19 
april 2019 by csrollyson
Journey Mapping: 9 Frequently Asked Questions
One of the best reference posts on #customer #journey #mapping I've seen + Links to more. I use #agile #digital #ethnography for research-first or hypothesis-first approaches; it adds a lot of data cred to maps
journey  map  reference  howto  bullsi  csr19  FAQ  persona  stakeholder  executive  value  proposition  team  scope  focus  research  primary  secondary  nonprofit  government  tool 
april 2019 by csrollyson
An introduction to customer research (a 3,000-word guide) – Econsultancy
Solid #customer #user research how-to guide includes using #ethnographic #research with trad quantitative & qualitative research #CX
customer  user  experience  research  guide  2017  lean  guerrilla  ethnography  survey  focus  group  howto  website  tools  qualitative  quantitative  CRM  csrblogcomment  csr19 
march 2019 by csrollyson
Using Social Listening for Integrated Insights - ClickZ
Kudos: 4-step customer/user #research process precedes qualitative interviews/focus groups with rigorous #social listening #CX #ethnographic
social  media  research  2015  asia  marketing  advertising  strategy  survey  focus  group  howto  analysis  bullsi  reference  csr19  csrblogcomment 
march 2019 by csrollyson
A Smarter Planet BlogC-Suite Study: Successful Businesses Turn to Customers for Strategy Support » A Smarter Planet Blog
New IBM global CxO study shows executives' conviction that customers give input to strategic issues #digital #transformation
empowerment  ibm  global  ceo  cdo  cmo  cfo  research  strategy  Q4  2013  customer  social  Business  media  focus  group  comparison  foundation 
october 2013 by csrollyson
Evolve Beyond Omnichannel To Delivering Unified Experiences | Forrester Blogs
[comment] Emphasizes putting #customer #experience FIRST—not channels—in ecommerce/mobile transformation #retail Thx @nigelfenwick
omni  multi  channel  customer  experience  csrblogcomment  focus  strategy  transformation  pointofview  workstream  touchpoint  retail  ecommerce  mobile  cdo  digital  2cdo 
september 2013 by csrollyson
» The Zen of Work :zenhabits
ILLUMINATING: Reframing masterpiece helps you realize work irritations don't really exist: your reaction to them creates tension: letting go #kudos #fb
philosophy  work  attitude  meditation  empowerment  organization  focus  2csrollyson 
september 2012 by csrollyson

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