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How to develop exceptional digital experiences at velocity
I love this => Emphasizes impact of front and back stage on #customer #experience + How to build your #service #design #consulting practice by scoping projects in front stage before tackling back stage complexity + great #airline example #CX
service  design  consulting  front  back  stage  blueprint  journey  customer  experience  map  digital  application  coordination  theater  example  disney  airline  strategy  complexity  howto  privacy  tablet  flight  attendant  csr19 
june 2019 by csrollyson
What the (bleep) is Service Design, anyway?
Useful: #service #design consultant on the emerging field and how his global consultancy uses it with clients + examples
service  design  introduction  pointofview  definition  example  front  back  stage  disney  fsi  office  transit  human  customer  centricity  experience  journey  csr19 
june 2019 by csrollyson
The Perils of Shaming Bad Tippers
Reflecting on policy and practice of trying to shame customers
restaurant  server  owner  front  house  tip  q3  2014  controversy  social  media  customer  employee 
september 2014 by csrollyson
iBeacon Hack Makes It More Efficient To Wait Tables | TechCrunch
Startup offers restaurants digitized front house operations via iBeacons, integration w Clover order mgmt system
restaurant  ibeacon  front  house  mobile  application  iot  order  management  server  payment  startup  q3  2014  smart  table  device 
september 2014 by csrollyson
(1) What's The Wait?
Mobile app aims to help reservation-taking restaurants to manage wait list
restaurant  vendor  smartphone  application  pager  table  wait  front  house  operation  management  facebook  mobile  14cdc 
march 2014 by csrollyson
Get ready for the Chief Digital Officer | Enterprise Innovation
To remain relevant to customers, enterprises need to create personal customer experiences.. implied in roundup of Gartner 2012 Symposium, rise of CDO & transformation
cdo  digital  gartner  adoption  q4  2012  mobile  social  business  employee  customer  cloud  data  client  marketing  CEO  Management  Transformation  CIO  Front  Back  Office  Experience 
may 2013 by csrollyson

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