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What the (bleep) is Service Design, anyway?
Useful: #service #design consultant on the emerging field and how his global consultancy uses it with clients + examples
service  design  introduction  pointofview  definition  example  front  back  stage  disney  fsi  office  transit  human  customer  centricity  experience  journey  csr19 
june 2019 by csrollyson
4 Ways an Experience Strategy Can Help You Right Now
4 useful use cases for #Experience #strategy include #digital #transformation, #wealth #management #FSI #Design #CX
digital  customer  user  experience  strategy  usecase  example  value  proposition  bank  mobile  website  application  dashboard  omni  channel  fsi  design  transformation  sense  respond  management  csr19 
may 2019 by csrollyson
Inside SoFi's Exclusive Club For "Great" People | Fast Company | Business + Innovation
This is so obvious: A #Social #finance business model addresses #dating #startup #career
fsi  bank  social  strategy  2016  q3  dating  business  startup  career  job  finance  2snr 
october 2016 by csrollyson
Articles | AFP
Not a pretty picture: #HCI/human factors meets #security & systems/policies very hard to use
human  centered  design  security  interview  password  fsi  engineering  social  media  Q3  2016  organization  change  I.T.  policy  hospital  example  workaround  2ghcj  2csrollyson  2snr  2cdo  cco  behavior  economics 
august 2016 by csrollyson
Social Media: A New Arrow in the Treasury Quiver
Pioneer explains value proposition of "social media" to institutional bankers
social  business  media  bank  fsi  Financialservices  valueprop  adoption  facebook  twitter  institution  corporate 
july 2012 by csrollyson
Social Media Alight in Treasury
EXCELLENT article on corporate treasurers' adoption of "social media" great detail
treasury  social  media  business  network  WhiteLabel  example  bofa  wellsfargo  b2b  bank  Financialservices  fsi  2012  client  customer  collaboration  adoption 
july 2012 by csrollyson
JPMorgan Says Trading Loss Tops $5.8 Billion; Profit for Quarter Falls 9% - NYTimes.com
JPM's synthetic credit position loss balloons [where have we seen this before?]; good comments
jpmorgan  bank  retail  Financialservices  fsi  scandal  trading  loss  q3  2012 
july 2012 by csrollyson
AdvisorTweets | What Financial Advisors Are Saying On Twitter
Vertical mashup of financial services tweeps: learn what FSI profs are thinking r/t
bank  fsi  services  twitter  2tw  adoption 
august 2010 by csrollyson
FBOP to be seized by feds | Crain's Chicago Business
Note failure by overexposure to Fannie and Freddie investments
fsi  bank  chicago  bankruptcy  2009  crisis  government  2ghcj 
october 2009 by csrollyson
Mobile FT | "Bonus claw back attempts anger bankers"
Merhinks problem not bonuses per se, rather performance measures off
Bank  fsi  bonus  fiasco  usa 
march 2009 by csrollyson
AIG to Pay $450 Million in Bonuses - WSJ.com
A very peppery comment thread thanks to Wall Street Journal readers! Think of the p2p
AIG  Baliout  FSI  2009  Crisis  Government  Bonus  exceptional  Web2.0 
march 2009 by csrollyson
FT Alphaville
Vintage FT! Traces sub-prime debacles during Edward I's (Eng) & Roman times, tongue firmly in cheek!
Bank  FSI  Crisis  2008  Insight  Humor  Exceptional 
january 2009 by csrollyson
New Credit Hurdle Looms for Banks - WSJ.com
Good analysis of banks' financial juggling act for the foreseesable future
Banking  FSI  Bank  2008  Crisis  News  Analysis 
august 2008 by csrollyson
Universal Insurance Selects CGI For Seven-Year BPS Deal - Outsourcing
Universal Insurance leverages outsourcing to drive U.S. market entry
FSI  BPO  Sourcing  Casestudy  Strategy  Insurance 
march 2008 by csrollyson
Outsourcing - Insurance Start-Up Quickly Succeeds Thanks to Back-Office Outsourcing Provider
Good story about Puerto Rico-based insurer entering the U.S. market quickly by outsourcing back end
Insurance  FSI  BPO  Sourcing  marketentry  Strategy  SMB 
march 2008 by csrollyson
Insurance Outsourcing: India Gains Momentum as Offshoring Intensifies
Brief discussion of the development of value-added outsourcing industry
Sourcing  FSI  Insurance  india  Analysis  Prediction  2006 
march 2008 by csrollyson
Resolve Business Process Outsourcing
Resolve. Business Process Outsourcing. Contact Center Services. Supply Chain Management. Financial and Administrative Solutions.
FSI  sourcing  Canada  Vendor  Financialservices 
march 2008 by csrollyson
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