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csrollyson : honesty   9

You Need to Know the TRUTH About Customer Empathy!
Yes! Implies that many #customer #experience efforts are biased to the positive and asserts that truly effective #CX is based on empathy and honesty [don't fear the negative]. #Agile #digital #ethnography discovers the whole spectrum
customer  experience  touchpoint  csr19  bullsi  empathy  honesty  retail  register  example  emotion  policy  negative  exception 
april 2019 by csrollyson
About Circling Europe | Circling Europe
Integrated practices that empower practitioners to be more present with themselves so they can relate to others more honestly and fully
awareness  psychology  relationship  trust  methodology  europe  philosophy  group  interaction  honesty  responsibility 
april 2018 by csrollyson
Where Your Power’s Hiding — umair haque
How to find your power: Own your wounds and stop hiding them; you'll start living w/o fear and w joy
courage  pointofview  q2  2016  power  reflection  insight  trust  honesty  wound  12th  house 
june 2016 by csrollyson
How Fast-Growing Startups Can Fix Internal Communication Before It Breaks
Great how-to for building #management practices esp sacred space for getting unbridled #feedback #fb
startup  management  innovation  sacred  space  discussion  honesty  q2  2014  howto  employee  team  growth  siliconvalley  communication  feedback  2csra  2csrollyson 
june 2014 by csrollyson
The Biggest Dirty Little Secret in Business | LinkedIn
Firing people is hard but honest; "candor" and "lying" are different but both of them sabotage culture and performance
lying  management  organization  culture  decision  career  employee  honesty  2013 
april 2013 by csrollyson
Best of the Web Today - WSJ.com
Questions/analyzes significance of Obama's "Julia" within context of Obamacare
obama  healthcare  speech  2012  q2  campaign  orwell  government  politics  society  analysis  honesty  fiction  nonfiction 
may 2012 by csrollyson
Résumé Trips Up New Yahoo Chief - WSJ.com
Facts given here indicate it's impossible that Yahoo CEO Thompson didn't know about his resume's fake degree; good comments
executive  integrity  honesty  reputation  stock  yahoo  crisis  trust  resume  degree  q2  2012  board  2ghcj  2sbs  example 
may 2012 by csrollyson
Strike Out or Home Run: The Risks/Rewards of Authenticity | Meetings Improved.
Reflecting on "expertise" v. "trust" in developing client relationship during project kickoff Thx @charleshgreen
csrblogcomment  sales  b2b  reputation  consulting  transparency  honesty  trust  credibility  client  launch  project  sport  2sbs 
february 2012 by csrollyson

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