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Touchpoint | Service Design and CX: Friends or foes?
Spring 2016 Touchpoint focuses on similarities and differences b/t #service #design and #customer #experience #CX
service  design  touchpoint  customer  experience  journal  Q2  2016  comparison  pointofview  marketing  advertising  model  philosophy  approach  Insight  csr19 
april 2019 by csrollyson
We Spoke to Dozens of Distributors; This is What They Want in a Film | Sundance Institute
Useful: Insights from surveying #distributors of #indie #films: How they evaluate and structure #distribution deals #investor ^cr
indie  film  distribution  lessons  learned  producer  investor  19eyz  bullsi  insight  festival  social  media  model  investment  finance  market  digital  theater  legal  release  Business 
march 2019 by csrollyson
Our Focus Areas | Rightpoint
Rightpoint has morphed into a CX and design agency
customer  experience  design  agency  chicago  usa  csr19  strategy  insight  Research  consulting  firm 
march 2019 by csrollyson
Capabilities | The Connell Group
Customer insights firm specializing in pharma and life sci
customer  insight  experience  agency  consulting  firm  chicago  csr19 
march 2019 by csrollyson
The 13 Tough Questions Film Investors Ask - Raindance
Helpful list of #indie #film #investor concerns and how #filmmakers can answer them #social #media
indie  film  investor  pointofview  question  19eyz  list  insight  commercial  roi  psychology  empathy  tactic  distribution  perk  trust  social  media  product  placement  Business 
march 2019 by csrollyson
Right-Wing Authoritarianism on the Rise: Brazilians Can Halt the Trend
Explains the cycle of how economic & political corruption work together as ruling class takes over and bankrupts nations
global  politics  brazil  brasil  usa  philippines  mexico  comparison  trump  corruption  exceptional  media  insight  reference  india  military 
october 2018 by csrollyson
Why Isn't Mark Judge Testifying Before the Senate? - The Atlantic
Wow: “Imagine how different the country would be if Kavanaugh’s defenders could extend their empathy for him to the average American who comes in contact with the criminal-justice system.”
supreme  court  nomination  Q3  2018  reflection  insight  analysis  exceptional  sexuality  metoo 
september 2018 by csrollyson
What Nextdoor Reveals About America - The Atlantic
The truly local #nextdoor neighbor #social #network #SocialMedia
social  network  media  local  neighbor  nextdoor  Q3  2018  community  insight 
july 2018 by csrollyson
Grok Didn't Take Supplements, So Why Should I? | Mark's Daily Apple
Mostly useful for discussion of how food sources have changed, kinda infomercially
paleo  supplement  nutrient  howto  diet  insight  food  transformation 
january 2018 by csrollyson
The Facebook News Feed is Changing to Favor Person to Person Engagement - Jon Loomer Digital
[commented] Superb 1st take on #facebook #newsfeed change in January 2018 + links to more Kudos @jonloomer
csrblogcomment  facebook  news  update  q1  2018  analysis  exceptional  insight  profile  page  brand  advertising 
january 2018 by csrollyson
10 Alternative Therapies for ADD & ADHD | Mark's Daily Apple
This makes a ton of sense and I'd totally consider if my kid had attention deficit issues: check it out!
ADD  ADHD  neurological  disorder  behavior  children  lifestyle  primal  insight  study  research  diet  exercise  nutrition  alternative  natural  treatment 
december 2017 by csrollyson
10 Surprising Sources for Customer and Competitive Insight | SEJ
Useful list & how-to for learning about why customers switch to competitors (no surprises though ;^)
customer  competitor  howto  insight  research  analysis  operations  social  media  analytics  website  call  center  alumni  switch  retention  conversion 
november 2017 by csrollyson
Useful: Real Questions For College Tours ^cr
Great questions and thoughts behind them for #college #visits & #tours
college  visit  list  question  mother  twt  howto  insight  16ccc  bullsi 
august 2017 by csrollyson
Get the most out of college visits! Avoid these worthless questions ^cr
Great point: most prospective students ask worthless questions; what to ask instead
visit  tour  college  16ccc  howto  parent  student  bullsi  question  insight  twt 
august 2017 by csrollyson
Overnight college visits? — College Confidential
Excellent: forum gives real-life examples of the value of #college #visits
college  visit  16ccc  bullsi  forum  story  insight  parent  student 
august 2017 by csrollyson
Prepping for my first college interview! Any tips/stuff to avoid? : ApplyingToCollege
Insight re: the timing of #interviews in #college #app cycle: In June, colleges impress; In August, students
visit  interview  insight  16ccc  bullsi  forum  reddit 
july 2017 by csrollyson
8 Things to Know When You Visit Colleges During the Summer
Excellent advice on the subtleties of #summer #college #visits
visit  16ccc  bullsi  summer  howto  advice  insight 
july 2017 by csrollyson
About the Void-of-Course Moon, What It Is and What It Isn't
The best explanation for the V/C Moon I've seen (each Moon a "story")
moon  astrology  insight  void  interpretation  tool  reference 
february 2017 by csrollyson
Wendy Stacey, Professional Astrologer, Buckinghamshire, UK
UNUSUAL poignant history lesson & context for world #economy #culture #philosophy disruption #kudos
astrology  reference  pluto  capricorn  insight  analysis  history  disruption  aspect  future  exceptional 
february 2017 by csrollyson
Quintile and Biquintile Quirks
Interesting: interprets 5th level harmonic as a "quirk" that others like about you even though it's odd
quintile  biquintile  aspect  insight  personality  reference 
october 2016 by csrollyson
Astrologer Celeste Teal illustrates horoscope pattern types and much more | Moon Valley Astrologer
Very brief insights into many aspects of charts, i.e. empty houses, using astrology to relocation, pick a house
locomotive  planet  astrology  pattern  insight  house  aspect  howto 
august 2016 by csrollyson
Where Your Power’s Hiding — umair haque
How to find your power: Own your wounds and stop hiding them; you'll start living w/o fear and w joy
courage  pointofview  q2  2016  power  reflection  insight  trust  honesty  wound  12th  house 
june 2016 by csrollyson
House Cusps and Systems - StarIQ.com
Wisdom on how to navigate various house systems that place planets in different houses. brilliant and practical
astrology  reference  bullsi  house  system  insight  interpretation  planet 
june 2016 by csrollyson
Influencers vs. Celebrities: The Critical Differences | Simply Measured
[commented] VALUABLE distinction: how #influencers differ from #celebrities in #socialmedia
csrblogcomment  social  media  influencer  celebrity  q2  2016  marketing  brand  insight  business  customer  experience  cmo  cdo  cco  2csra  sochap 
may 2016 by csrollyson
The Colombia Conversation | The University of Chicago Booth School of Business
A #utility executive and a consultant discuss Colombia's recovery from domination of drug cartels
colombia  development  insight  utility  crime  drug  economy  Medellin  recovery  reflection  interview  transformation  Andes  Americas 
may 2016 by csrollyson
The Survivor | The University of Chicago Booth School of Business
Behind the scenes @bancosantander during the #Eurozone crisis: Executive view
spain  executive  europe  eurozone  crisis  insight  greece  story  example  leadership  2ghcj  banking  construction  CEO  CFO 
may 2016 by csrollyson
Why the Stop Trump movement isn't working
Insight: how #Trump is tapping #conservative voters' profound #pessimism to victory despite his unpopularity #fb
republican  trump  president  election  Analysis  politics  usa  Q2  2016  Society  pessimism  2ghcj  insight  2csrollyson 
april 2016 by csrollyson
How to Build Apps for Smart Cars
USEFUL: 4 types of #ConnectedCar application development - #cars as #smartphone accessories #IoT #smart
connected  car  automotive  mobile  application  development  insight  vehicle  system  OBD  IVI  reference  IoT  2cdo  2csra 
april 2016 by csrollyson
Google's new 'Create' site is Google+ personified
Google+ Create leverages Collections to focus niche audiences
google+  google  create  collection  Q1  2016  news  feature  2execguide  insight 
march 2016 by csrollyson
How To Be Like Sherlock Holmes: 4 Insights From Research
Fascinating: How to decode people by looking at their profiles & possessions + great references
research  humor  insight  behavior  possessions  home  office  apparel  facebook  website  secret  personality  psychology  science  reference  social  media  cco  cdo  sochap 
february 2016 by csrollyson
Collaborative Overload
[comment] SUPERB insight on the unintended costs of shifting to collaboration work; how to mitigate costs #employee #engagement
employee  engagement  exceptional  research  reference  organization  collaboration  social  network  university  csrblogcomment  q1  2016  burnout  productivity  transformation  culture  habit  work  meeting  online  digital  insight  sochap 
january 2016 by csrollyson
Journey Of Young Women
Insightful nexus of questioning and awareness of life decisions
women  culture  philosophy  love  work  society  religion  insight 
december 2015 by csrollyson
Six Critical Checkpoints for a CCO - Customer Bliss
Excellent concise discussion of when your organization needs a CCO #management #customer #experience #kudos
customer  success  cco  chief  officer  indicator  management  insight  metrics  roadmap  organization  silo  plan  cuture  Q1  2015  2csra  2cdo 
september 2015 by csrollyson
Why It Pays to Be a Jerk - The Atlantic
Many words but insights: 1) no formula/group behavior complex/conditional; 2) aggression tolerated on behalf of group
behavior  group  sociology  study  analysis  2015  q2  example  journalism  military  story  history  leadership  stevejobs  2sds  2sbs  performance  organization  business  insight 
may 2015 by csrollyson
The Real Leadership Lessons of Steve Jobs - HBR
MUSTread: Walter Isaacson reflects on overlooked aspects of #SteveJobs + Superb #infographic
stevejobs  reflection  biography  insight  art  creativity  leadership  q1  2015  exceptional  Apple  history  philosophy  infographic  2sochap  2csra 
march 2015 by csrollyson
Social Media Marketing: The Musician's Guide to Snapchat
#Myspace dead by omission: #Snapchat and #Vine for #musicians, compared to #facebook #twitter
snapchat  music  howto  comparison  facebook  twitter  vine  q4  2014  fan  intimacy  insight  reference  Platform 
march 2015 by csrollyson
Peak Google | stratechery by Ben Thompson
Insight on #Google business prospects: market adoption & disruption patterns: Google like #IBM #microsoft ?
google  q1  2015  analysis  pointofview  advertising  marketing  insight  smartphone  adoption  native  competition  prediction  disruption  2snr  ibm  microsoft  2blog 
february 2015 by csrollyson
Founder/Product Fit — Medium
[commented] Web software entrepreneur on creating for love v. working for money #kudos
author  entrepreneur  market  fit  pointofview  csrblogcomment  hightech  software  music  example  motivation  q1  2015  money  inspiration  insight  2sochap 
february 2015 by csrollyson
Last Call — Medium
Clay Shirky draws insights fr history of failed #local newspapers + media's dishonest self-coverage + tips 4 journos
newspaper  publishing  reflection  history  failure  q3  2014  insight  digital  disruption  example  journalist  media  dishonesty  2ghcj 
august 2014 by csrollyson
How to get meetings with people too busy to see you | Steve Blank
SUPERB simple howto get prospect meetings [not mentioned but also job search]: make it collaborative!
networking  busdev  meeting  prospect  howto  startup  jobsearch  insight  collaboration  career  fundraising 
august 2014 by csrollyson
App unbundling, search and discovery — Benedict Evans
SUPERB analysis of #mobile #web application strategy + comparison v. #china portal & usa app spec.use apps #kudos #fb
mobile  application  software  development  strategy  web  desktop  analysis  q3  2014  china  usa  comparison  exceptional  product  interoperate  user  experience  workflow  usecase  geosocial  location  LBS  insight 
august 2014 by csrollyson
Deloitte | The Shift Index | Center for the Edge | Big Shift | John Hagel
BOOKMARK & read this: compendium of Transformation vision by @jhagel and @jseelybrown #kudos
digital  disruption  reference  foundation  q3  2014  cdo  transformation  enterprise  government  strategy  vision  insight  social  business 
july 2014 by csrollyson
Unlocking Big Data's Value Potential Through Design with Small Data
EXCELLENT: The #ChiefDigitalOfc already does this: even better, use #SocialBusiness to iterate hypotheses, fast
big  data  insight  social  agile  Q2  2014  howto  digital  cdo  2cdo 
june 2014 by csrollyson
Improving the Web Design Process
Long riff & insights on the ongoing evolution of web design
web  design  q1  2014  guide  evolution  history  OOT  element  presentation  modular  content  process  pattern  library  tool  software  insight 
may 2014 by csrollyson
All Hail the Rise of the Boundary Worker - Social Business Insights Blog
#BigData-powered people raise the bar in formerly low-tech businesses: how your #retail #experience will change #fb
service  retail  omni  channel  exceptional  insight  tablet  big  data  customer  experience  q1  2014  IBM  CDO  restaurant  store  digital  2sbs 
march 2014 by csrollyson
Enabling The Machine To CommunicateNarrative Science | Narrative Science
MUSTread disruptive thinking: "there is no reason why the computer itself cannot take on the responsibility of 'making sense' [& communicating insights]"
big  data  analytics  machine  learning  communication  innovation  pointofview  q4  2013  2cdo  CDO  digital  insight 
january 2014 by csrollyson
What Is Customer Experience? | Inc.com
Insight on how CMOs need to rethink "brand" "customer" "product": Experience is post-product customer collaboration #kudos
customer  experience  list  insight  summary  video  empowerment  digital  community  social  business  media  collaboration  knowledge  q1  2014  pointofview  network  complexity  CMO  marketing  CDO  disruption  transformation  2cdo  cco  2chcuo 
january 2014 by csrollyson
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