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Championing the Customer Experience | Brandwatch
Argues that customer experience is marketing, takes a brand/enterprise view of #customer #experience culture using @deloitte's maturity model @vizia
marketing  customer  experience  pointofview  platform  enterprise  data  integration  IT  strategy  CCO  executive  model  deloitte  maturity  csr19  business  intelligence  analytics  social  media  journey  map  adoption  touchpoint 
may 2019 by csrollyson
MeasuringU: 3 Ways to Combine Quantitative and Qualitative Research
3 simple #research project designs that use #qualitative and #quantitative methods together. #Agile #Digital #Ethnography uses 2 of them!
qualitative  quantitative  research  example  integration  synthesis  topology  howto  project  csr19 
may 2019 by csrollyson
Meet the new Slack integration, built for your team’s work on Vimeo
#Vimeo's integration with #Slack enables #video #production teams to collaborate on editing projects and use video live updates for any project #team
vimeo  slack  integration  19eyz  video  editing  collaboration  team  update  comment  2019  Q2 
april 2019 by csrollyson
How Diana Found her Career in Canada | WelcomeHomeTO
Personal story about Colombia #refugee finding her way in #Canada
canada  refugee  integration  story  colombia  language  training  19eyz  education 
march 2019 by csrollyson
Refugee Training and Employment Program - MOSAIC
One #refugee integration #language #culture #training example in #canada
canada  language  training  job  placement  integration  program  example  19eyz  refugee 
march 2019 by csrollyson
Opinion | Germany’s Secret Labor Experiment - The New York Times
#Germany's bold strategy to integrate #refugees into its shrinking labor force thru #language & job #training + Navigating fear-driven public opinion
germany  job  labor  economy  program  government  strategy  integration  language  training  church  network  private  school  entrepreneur  bullsi 
march 2019 by csrollyson
IKEA Canada Launches Refugee Employment Program Coast-to-Coast - NBC2 News
IKEA Canada announces #refugee #job hiring & training program across #Canada
ikea  canada  refugee  job  program  2019  news  q1  19eyz  integration  bullsi 
march 2019 by csrollyson
Personal Branding for Refugees, Week 0
Father and college daughter volunteer in Greek #refugee #center in program that helps refugees integrate #syria
19eyz  greece  israel  macedonia  syria  refugee  program  center  integration  children  support  education  bullsi 
march 2019 by csrollyson
For Syrian Refugees In Turkey, A Long Road To Regular Employment : Parallels : NPR
Several short stories of #Syrian #refugees in Istanbul: How incentives for businesses, govt & refugees delay refugees' path to being "official" #Turkey
syria  turkey  istanbul  story  work  permit  integration  challenge  quarter  bureaucracy  19eyz  bullsi  example 
march 2019 by csrollyson
Tent Partnership | Home
Tent engages big business to support #refugees worldwide past the immediate stage, helps them integrate into #host #countries
refugee  empowerment  integration  host  country  corporate  usa  canada  europe  website  bullsi  organization  19eyz 
march 2019 by csrollyson
IoT Platforms: Exploring 10 Dimensions of the IoT Technology Stack
Useful discussion of the components of #IoT #infrastructure and other components
iot  stack  network  application  adoption  howto  security  model  device  integration  2cdo  cdo  2csra  2snr 
september 2016 by csrollyson
Jive Software One-pager w Customer Quotes
Brief on Jive's products that empower #employee #engagement & #customer #experience
jive  enterprise  software  customer  collaboration  intranet  community  employee  integration  marketing  reference 
june 2016 by csrollyson
Social Customer Care: Most Important Ingredients
[commented]POV on adopting #SocialMedia #customer #service + some useful stats
social  media  customer  service  howto  csrblogcomment  q4  2015  integration  organization  adoption  experience  sochap 
january 2016 by csrollyson
The Facebook Federation — 500 Words — Medium
POV on #Facebook strategy for acquiring apps to evolve the social network platform #instagram #messenger #whatsapp
facebook  social  network  firm  strategy  acquisition  model  q1  2015  instagram  whatsapp  integration  messenger  prediction  pointofview  platform  2snr  2csra 
march 2015 by csrollyson
Europe's imperial court is a threat to all our democracies - Telegraph
MUSTread landmark case on legal struggle b/t Eur.Court.Justice & #sovereignty of Europe nation states #Germany
europe  eu  integration  conflict  q1  2015  legal  court  germany  sovereignty  national  global  government  2ghcj 
january 2015 by csrollyson
Health Hub from Cleveland Clinic
Completely integrated into its main website via subdomain
clevelandclinic  blog  competitor  example  website  integration  tq14  14nm 
may 2014 by csrollyson
Google integrating G+ Pages and YouTube Channels | Biznology
EXCELLENT explanation of Google+ devts & integration w YouTube #kudos @chrisabraham
google  plus  q2  2014  youtube  integration  social  network  layer  guide  video  news  2gp  2yt  Reference  Platform  google+ 
may 2014 by csrollyson
Amplify the Customer Experience with Personalization | Genesys Blog
Approaching #omnichannel fr contact center POV; CEM can provide data to personalize service
customer  Experience  platform  pointofview  personalization  integration  omni  channel  phone  service  Q1  2014  cdo  digital  2cdo  2csra  2sbs 
march 2014 by csrollyson
LinkedIn's new Intro feature shows public profile details in email | NDTV Gadgets
#LinkedIn #Intro the light side: iPhone email app pulls in public LinkedIn data to "intro" people to each other
linkedin  intro  feature  email  data  integration  2013  q4  mobile  iphone 
december 2013 by csrollyson
HootSuite Enters the Enterprise with IBM Connections Integration
Hootsuite front-ends #IBM Connections, #enterprise #social software, I predict a building trend Thx @leebryant
Enterprise  software  ibm  connections  hootsuite  integration  Q4  2013  consumer  interface  social  media  business  technology  alliance  news  2cdo  2csra  2execguide 
december 2013 by csrollyson
4 New Ways to Use Customer Satisfaction Results | QuestionPro Blog
Another innovation: analyze customers' & prospects' digital social conversations since they are rich with implicit knowledge
customer  service  experience  social  media  marketing  research  survey  integration  innovation  product  development  2013  q3 
september 2013 by csrollyson
Four questions CIOs should ask about Big Data | ZDNet
UNDERSTANDABLE #BigData technical discussion lays out issues I.T. needs to think thru #fb
big  data  cio  cdo  digital  reference  enterprise  software  network  infrastructure  q3  2013  hadoop  open  source  integration  business  intelligence  center  i.t.  2csra 
august 2013 by csrollyson
The Digital Capabilities Your Company Needs | MIT Sloan Management Review
Offers 4 capabilities required for big data-led enterprise transformation; I.T./back house oriented; shows how CDOs can get bogged down
pointofview  capability  big  data  analytics  capgemini  MIT  sloan  analysis  report  transformation  social  mobile  enterprise  i.t.  integration  cdo  digital  web 
may 2013 by csrollyson
The coming era of ‘on-demand’ marketing | McKinsey & Company
Superb analysis of the digital marketing environment—and need for Chief Digital Officers—no mention of omnichannel by name but describes concept #cdo
cdo  marketing  digital  big  data  social  media  ecommerce  mobile  usecase  customer  decision  journey  workstream  example  bank  retail  apparel  q2  2013  vision  analysis  2blog  experience  integration  promotion  omni  channel  foundation 
april 2013 by csrollyson
Winning Advertisers At The Social Super Bowl
Brief analysis of 2012 Superbowl advertising, and its integration with social media
advertising  social  media  sport  analysis  2012  atkearney  integration  example  automotive  food  beverage 
march 2013 by csrollyson
Arxia – Blog - CASE STUDY : CambridgeIdentity.com – a social network
Some technical details using Zend Framework, integrating public social platform data: Facebook, Twitter
casestudy  integration  enterprise  platform  facebook  twitter  technical  software 
january 2013 by csrollyson
IBM Connections 4.0 Offers Exapnded Social, Integration, and Analytic Capabilities - The AppGap
Q4 2012 review of IBM Connections: integration w LinkedIn, Quora but focus is other enterprise software
enterprise  software  social  business  network  ibm  review  integration  linkedin  quora  analysis  collaboration 
january 2013 by csrollyson
Google Has Figured Out How To Track You Even When You're Offline - Business Insider
How Google enables advertisers to upload offline retail data, which G commingles w online data to target ads #fb
web  3.0  google  retail  data  integration  online  advertising  cmo  marketing  software  q4  2012  2csrollyson  phone  credit  card 
december 2012 by csrollyson
Hooked up: More Restaurants offering free Wi-Fi | QSRweb.com
Short post on the value of wifi to café and quick service restaurant business
restaurant  cafe  wifi  customer  tactics  social  geosocial  marketing  brand  integration  geny  adoption  bbcc 
november 2012 by csrollyson
Twitter Unlinks From LinkedIn - Forbes
LinkedIn-Twitter break off their tweets'-updates' compatibility; Twitter struggling to lock on in business model
linkedin  twitter  news  q3  2012  competition  integration  2csra 
july 2012 by csrollyson
Apple to Feature Yelp Check-Ins Within IPhone Maps App - Bloomberg
Sweet deal! Yelp integrated into iphone maps Q3/4 2012! [+The ever-dynamic Valley competition in action]
yelp  apple  iphone  ios  integration  partner  review  geosocial  lbs  local  q2  2012  google  facebook  app  value  chain  siliconvalley 
june 2012 by csrollyson
Search plus Your World: Personal results - Web Search Help
MUSTread: Lucid explanation of how Google+ co-mingles social & search (yes you can turn on/off)
google  plus  howto  SPYW  social  network  search  integration  guide  Platform  google+ 
february 2012 by csrollyson
4 Ways Marketers Can Drive Revenue--And Prove It | Fast Company
Brief post on how today's B2B prospect is changing the game: calls for tighter sales/marketing integration
B2B  sales  marketing  disruption  transformation  evolution  social  business  media  internet  2012  q1  integration  news  boothmktg12  2sbs 
january 2012 by csrollyson
4 obsolete things your business should ditch now - CBS News
Riffing on how to modernize simple business processes & phase out equipment
csrblogcomment  productivity  business  2012  office  integration  management 
january 2012 by csrollyson
MENGonline: MENG Blend: Is Your Website a Dinosaur?  How to Approach Website Design in 2011
"We want to make our website more relevant by incorporating social media and mobile." I hear this all the time, and it is a good, adaptive impulse that nonetheless misses the real question, which is, "What is the role of a website now?" ::04.21.2011
marketing  website  web  1.0  2.0  3.0  integration  insight  cmo  mentpost  2011  q2 
december 2011 by csrollyson
Apple - OS X Lion - Learn about the top new features.
MacOS Lion mind-blowing; it's fusing iOS and MacOS experiences, smart #li
macosx  lion  10.7  ipad  iphone  integration  guide  video  demo  orientation  apple  Operating_systems  2csrollyson 
december 2011 by csrollyson
Insight: Even Germany not immune to euro zone crisis | Article | Top News | Reuters.com
EXCELLENTpoint: Germany loses either way: Eurozone survives more tightly coupled or it dissolves; difficult dilemma, historic
2ghcj  2blog  germany  eurozone  crisis  q4  2011  breakup  integration 
november 2011 by csrollyson
LinkedIn Matches Business Cards With Profile Data In New Version Of iOS App CardMunch | TechCrunch
New version of Cardmunch notonly scans buscards w #iphone, it looks up the person's public LinkedIn profile & presents you integrated info #li
linkedin  q4  2011  business  card  networking  conference  integration  scanner  iphone  cardmunch  acquisition  news  2li 
november 2011 by csrollyson
Richmond Sim: Google+ opens up to enterprises and apps
Short post on the significance of the integration of Google+ and Google Apps - and how to migrate your Google+ presence from a personal Google account to a Google Apps account in order to use Google Apps' arsenal of online tools, for photo editing and many others.
google  plus  applications  apps  integration  development  q4  2011  example  migrate  news  notabene  Platform  google+ 
october 2011 by csrollyson
Can Google+ Become A Biz Collaboration Tool? - The BrainYard - InformationWeek
Must read post speculating on whether Google will integrate Google+ with Docs to make an enterprise play, disrupting Yammer, Socialtext and other lightweight social enterprise players. This is exactly how to think and why most people miss the true significance of Google+: it's a social infrastructure into which users will be able to plug many of their other Web activities (such as using Google Docs, Gmail, Payments, etc.). This makes it far more significant that "another social network." Thx @jowyang #fb
google  plus  enterprise  docs  integration  speculation  securing  authentication  product  management  strategy  q4  2011  2snr  notabene  Platform  google+ 
october 2011 by csrollyson
Polaris Insights - Chrome Web Store
Syndicates in/displays synthesized LinkedIn Crunchbase Quora data in 1 window Thx @infosourcer #li
web  browser  chrome  application  extension  linkedin  quora  crunchbase  integration  2csrollyson 
october 2011 by csrollyson
HP To Apple: You Win. | TechCrunch
On-point analysis of HP going enterprise, jettisoning consumer businesses #li
hp  apple  pc  ipad  ios  device  hardware  software  integration  culture  usability  stevejobs  ibm  oracle  enterprise  strategy  palm  analysis  transformation  2snr  executive 
august 2011 by csrollyson
Lion letdowns: The new Mac OS X
Good discussion of Mac OSX Lion weaknesses; it integrates iOS (iPhone, iPad) devices in neat ways #fb
macosx  lion  review  guide  q3  2011  iphone  ipad  ios  integration  2csrollyson 
july 2011 by csrollyson
Sonar gets us closer to the promise of true geosocial networking - Location
New LBS app uses social network data to show who's near you, how you're connected & their profiles Thx @alvinchin #li
geosocial  lbs  location  foursquare  twitter  integration  startup  application  2csrollyson 
may 2011 by csrollyson
Celent Banking Blog » The integration of mobile and banking
Genius: [Case] Spanish bank becomes mobile service provider to offer free transactions to customers
banking  mobile  service  integration  provider  spain  customer  fee  casestudy  LBS  exceptional  discussion  innovation  bank 
may 2011 by csrollyson
Twitter For Mac’s Hidden Spectacular Little Feature: Tweet Anything From Anywhere
Cool beans! Select & tweet ANY text, twitter integrated into OS X Assume Snow Leopard 10.6 only)
macosx  twitter  integration  2tw 
january 2011 by csrollyson
Case Study: Toyota’s Social Media Outreach | SixEstate Communications and Newsblogging
Scant details but provides high-level view of Toyota's social media response to 2010 recall crisis; shows many parts of the campaign but doesn't go into detail
casestudy  automotive  2010  crisis  Toyota  social  media  twitter  outreach  111cruc  b2c  blog  digg  msm  integration 
november 2010 by csrollyson
Merkel says German multiculturalism has failed| Reuters
The problems of "integration" in Europe: immigrants don't integrate: chancellor declares failure
germany  culture  economy  2010  executive  government  immigration  strategy  integration  pointofview  q4  muslim  2ghcj 
october 2010 by csrollyson
Skype Gets Serious Facebook Integration
Another indication that Facebook's role as a feature-rich portal/platform is growing; in some cases, "push to talk" can add immense value to social interactions, and it seems like Facebook wants to explore usage before creating a native app by studying Skype/Facebook user adoption. Also good to watch to see how synergy flowers between Skype's and Facebook's large networks in terms of user growth
facebook  skype  2fb  platform  news  q4  2010  integration  call  Social  Network  notabene 
october 2010 by csrollyson
Footfeed: Expand your social footprint
Ping.fm 4 geosocial: worth checking out! Thx @jdlasica #fb
geosocial  tool  application  iphone  integration  2010  gowalla  2snr  LBS  vendor  Foursquare 
september 2010 by csrollyson
CMO Matrix: How Social Technology Must Integrate with Traditional Marketing
Great thinking from Jeremiah: integrating social media w legacy marketing Thx @stefanw #fb
cmo  marketing  Social  Media  integration  print  email  events  ecommerce  model  strategy  2snr 
august 2010 by csrollyson
20 ways to make sure you are getting the most out of facebook profiles
Excellent collection: check they're list, you'll find sm nuggets ht @stefanw
2fb  facebook  howto  guide  application  Integration  Google  Twitter  2tw 
january 2010 by csrollyson
Salesforce for Twitter Launches
Been in the works a while.. Twitter's going mainstream in a big way!
News  enterprise2.0  Twitter  2tw  Salesforce  Integration  CRM  Customer  Service 
september 2009 by csrollyson

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