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The next-generation operating model for the digital world | McKinsey
Relatively concise article synthesizing how to integration #digitization #automation #analytics around transformation, all rooted in #customer #journey #mapping #experience #cx
customer  Experience  journey  map  digitization  automation  artificial  intelligence  silo  system  thinking  analytics  howto  2017  csr19  service  design 
6 weeks ago by csrollyson
Future of work in America | McKinsey
McKinsey report shows deepening disparities bt city/country and education level due to automation ( #AI #robotics )
usa  automation  robot  education  disparity  wealth  city  urban  town  county  comparison  digital  transformation  report  statistics  Q3  2019  manufacturing  services  artificial  intelligence 
9 weeks ago by csrollyson
The Next Frontier for AR? Your Ear – Magenta
Predicts that #AI-powered headphones will be a delivery touchpoint for #artificial #intelligence #audio
artificial  intelligence  prediction  AI  q2  2019  headphones  google  glass  screen  example  bose  user  experience  virtual  reality 
may 2019 by csrollyson
Designing for AI-enhanced Experiences
How to use #design #principles to open the black box and empower users of #AI applications: 5 concise examples in #travel #healthcare #investment #CX
artificial  intelligence  design  user  interface  transparency  empowerment  travel  healthcare  investment  csr19  customer  experience  example  application  Algorithm 
may 2019 by csrollyson
Championing the Customer Experience | Brandwatch
Argues that customer experience is marketing, takes a brand/enterprise view of #customer #experience culture using @deloitte's maturity model @vizia
marketing  customer  experience  pointofview  platform  enterprise  data  integration  IT  strategy  CCO  executive  model  deloitte  maturity  csr19  business  intelligence  analytics  social  media  journey  map  adoption  touchpoint 
may 2019 by csrollyson
Opinion | It’s Time to Break Up Facebook - The New York Times
Detailed argument for breaking up #Facebook as we broke up #AT&T and #StandardOil - When firms become so dominant that they control business sectors and culture, they have to split #monopoly
facebook  hightech  pointofview  2019  Q2  founder  zuckerberg  social  network  monopoly  regulation  breakup  ATT  example  innovation  market  power  privacy  instagram  whatsapp  acquisition  competition  concentration  politics  data  artificial  intelligence  advertising  bullsi  reference 
may 2019 by csrollyson
Humans Are Dumb At Figuring Out How Smart Animals Are | FiveThirtyEight
Scientists try to create a universal model for “intelligence” to rate and rank animals; “But each animal smart in its own way”
human  primate  behavior  animal  intelligence  study  research  fail  model 
may 2018 by csrollyson
Zuckerberg's Congressional Hearings: The Most Important Exchange - The Atlantic
Must-read: Crystallizes the difference b/t user data, which they own, and metadata about user behavior, which #facebook owns
facebook  zuckerberg  testimony  privacy  data  user  ownership  advertising  exceptional  artificial  intelligence  Algorithm  metadata  Q2  2018  kennedy  pixel  Web  tracking 
april 2018 by csrollyson
Welcome to Facebook's Censorship and Surveillance Platform - Global Guerrillas
How #Facebook is becoming a global #surveillance, #censor & control platform, goaded by governments trying to combat terrorism
facebook  google  global  surveillance  platform  prediction  analysis  terrorism  government  face  recognition  censorship  artificial  intelligence  identification 
april 2018 by csrollyson
U.S. 2018 elections 'under attack' by Russia: U.S. intelligence chief
Easy prediction: Why wouldn’t #Russia use a core #competency when it’s increasing effective? #Election #meddling
prediction  Speculation  russia  usa  election  Q1  2018  midterm  trump  cyber  war  fbi  intelligence  comparison  germany 
february 2018 by csrollyson
For Superpowers, Artificial Intelligence Fuels New Global Arms Race | WIRED
N.B. The same dynamic that gives USA its current edge, consumer #AI apps, will soon advantage #china
artificial  intelligence  machine  learning  economy  military  deterrance  china  russia  USA  Q3  2017  development  2ghcj 
september 2017 by csrollyson
Response to David Byrne's "Eliminating the Human"
[comment] David Byrne's reflection on #hightech elimination of #humans in our lives cc/ @dbtodomundo
human  machine  reflection  csrblogcomment  q2  2017  cdo  cco  ceo  organization  artificial  intelligence  learning  intimacy  pointofview 
may 2017 by csrollyson
Donald Trump admits 'this Russia thing' part of reasoning for firing Comey | US news | The Guardian
Trump's #trust problem grows: After denials that Russia probe affected his decision fire #Comey he admits it was #fail
usa  trump  president  law  investigation  russia  campaign  election  q2  2017  comey  fbi  intelligence  manipulation 
may 2017 by csrollyson
What does it take to be a chief customer officer?
Emphasizes "the human touch" and using automation to enhance experience & having a global enterprise view
cco  customer  experience  executive  career  insurance  healthcare  payer  medical  global  international  human  automation  artificial  intelligence  service  collaboration  enterprise 
april 2017 by csrollyson
DBS Bank engages IBM's Watson to transform customer experience | CMO | Enterprise Innovation
Bank's wealth management uses IBM Watson analytics to transform customer experience for wealth management
ibm  watson  2014  bank  wealth  management  case  study  cognitive  computing  artificial  intelligence  customer  experience 
march 2017 by csrollyson
Future of Life Institute - Wikipedia
FLI researches existential risk to humans, largely posed by computers/AI/ML
existential  threat  human  machine  learning  artificial  intelligence  ngo  organization  research  policy  risk 
march 2017 by csrollyson
How Machine Learning Works, As Explained By Google
Useful description of how AI/ML works, w Google examples [intermediate techspeak]
machine  learning  artificial  intelligence  2015  guide  example  google  reference 
march 2017 by csrollyson
Wired - October 2016 by min-mag.com - issuu
Explores how to make machines "accountable" for their decisions since humans don't know their logic
artificial  intelligence  pointofview  machine  learning  accountability  decision  Algorithm 
january 2017 by csrollyson
The Coming Tech Backlash
[commented] Predicts white collar Luddites will attack hightech for #AI enabled #job #loss within 20 years
hightech  artificial  intelligence  q1  2017  pointofview  job  employment  loss  automation  management  disruption  csrblogcomment 
january 2017 by csrollyson
FAQs on Russian Hacking and the American Election - The Atlantic
Useful reference on purported Russia hacks and alleged attempts to help Trump win
russia  usa  intelligence  hack  spy  wikileaks  q1  2017  analysis  reference  election  president  cia  trump  clinton  government  2ghcj 
january 2017 by csrollyson
Internet of Things Emerge Conference Chicago 2016 #IoT (with images, tweets) · csrollyson · Storify
Live tweets, phots + my notes of the Internet of Things Conf. in Chicago: learn how #IoT is changing our world
iot  conference  2016  q4  chicago  disruption  smart  device  big  data  artificial  intelligence  2cdo  ubiquitous  computing  2csra  2snr 
november 2016 by csrollyson
Four fundamentals of workplace automation | McKinsey & Company
How AI will affect jobs: Machines will automate tasks & boost productivity but need redesign to shift to emotion
artificial  intelligence  report  research  q4  2015  job  employment  transformation  digital  machine  learning  mckinsey  employee  productivity  sochap 
february 2016 by csrollyson
Automation Will Change Jobs More Than Kill Them - The New York Times
Useful #AI analysis: machines will automate at the task—not #job—level & jobs need redesign [link to report]
machine  learning  Algorithm  software  job  automation  Q4  2015  research  mckinsey  human  resources  artificial  intelligence  employee  productivity  digital  transformation 
february 2016 by csrollyson
The 21st Century Philosophers | Fast Forward | OZY
MUSTread: How AI & robotics demand reframing philosophy & ethics as active future-focused disciplines
technology  philosophy  reflection  siliconvalley  artificial  intelligence  robot  legal  future  past  2cdo  cdo  cco  2ghcj 
january 2016 by csrollyson
Balancing Terror and Reality in State of the Union Address - The New York Times
What he lacks is leadership and trust; his thoughts on the threat are sound
q1  2016  obama  terror  usa  intelligence  response  analysis  2ghcj 
january 2016 by csrollyson
Social Digital Transformation | Crimson Hexagon
#Socialbusiness post cites examples and outcomes but isn't digital transformation
Q2  2015  digital  transformation  social  business  media  intelligence  human  resources  recruiting  customer  service  sales  collaboration  2sbs 
november 2015 by csrollyson
Experimental Facebook App Can Answer Questions About the Content of Photos | MIT Technology Review
The machine gets smarter, recognizes symbols, objects in photos; an offshoot of face recognition?
facebook  image  photo  recognition  Algorithm  q4  2015  news  artificial  intelligence  2ghcj 
november 2015 by csrollyson
How Big Money and Big Brother won the British Elections — Medium
Disturbing-yet-unsurprising exposé nonetheless fails to prove its assertion that Tories bought the election #UK #election
uk  britain  scotland  france  chile  government  corruption  pointofview  exposé  q2  2015  election  politics  usa  cia  m15  m16  intelligence  service  2ghcj 
may 2015 by csrollyson
The Hundred Year Marathon excerpt - Business Insider
Diplomat describes how #China has deceived the #USA in a deliberate campaign, "the hundred-year marathon"
china  pointofview  policy  government  usa  intelligence  q1  2015  debunk  globalization  competition  2ghcj 
february 2015 by csrollyson
Why Smart People Are Stupid - The New Yorker
Researchers found that more educated, intelligence people are more biased: how the brain works
Psychology  research  brain  bias  intelligence  test  judgment  consciousness  q1  2015  2ghcj 
february 2015 by csrollyson
The CIA's Secret Sites in Somalia | The Nation
Short glimpse on how CIA operates in Somalia without detailed collaboration with its government
somalia  CIA  usa  government  intelligence  terrorism  law 
december 2014 by csrollyson
Innovations That Will Change Your Life: A Conversation With Elon Musk
FUN interesting interview/science-future-predictions w Elon Musk [video, text] Thx kj_hammond
future  elonmusk  q1  2014  prediction  science  california  travel  artificial  intelligence  space  population  video  2ghcj 
january 2014 by csrollyson
12 Big Data Predictions for 2014 CIO.com
Predictions for #BigData [slide preso] span vendors, markets, tools, practices
big  data  prediction  2013  q4  hadoop  vendor  science  cloud  business  intelligence  competition  nosql  customer  analyst 
december 2013 by csrollyson
Former NSA director Hayden gives background interview, but in public | Article | Top News | Reuters.com
Tom Matzzie gives r/t unauthorized twitter coverage of former NSA & CIA head Michael Hayden during journo interview in Amtrak train #fb
nsa  cia  executive  interview  intelligence  usa  terror  Q4  2013  obama  2ghcj  2csrollyson 
october 2013 by csrollyson
Google’s Driver-less Car and Morality : The New Yorker
Interesting reflection: Explores challenges of programming robots to have morality
robot  morality  reflection  2013  car  Automobile  soldier  police  military  artificial  intelligence  conscience 
october 2013 by csrollyson
Four questions CIOs should ask about Big Data | ZDNet
UNDERSTANDABLE #BigData technical discussion lays out issues I.T. needs to think thru #fb
big  data  cio  cdo  digital  reference  enterprise  software  network  infrastructure  q3  2013  hadoop  open  source  integration  business  intelligence  center  i.t.  2csra 
august 2013 by csrollyson
Booz Allen, the World's Most Profitable Spy Organization - Businessweek
Interesting exposé in-depth history and exploration of Booz Allen's relationship with the USA federal government & intelligence community
intelligence  government  management  consulting  boozallen  firm  q2  2013  2ghcj  exposé 
june 2013 by csrollyson
PRISM (surveillance program) - Wikipedia, the free encyclopedia
Excellent references on US govt surveillance of citizens' & non-citizens' digital & telecom activity; note: tech firms under gag order
usa  intelligence  uk  germany  netherlands  canada  china  obama  nsa  prism  reference  government  attorney  general  judicial  congress  executive  surveillance  telecom  citizen  microsoft  google  yahoo  apple  facebook  dropbox  twitter  fisa  fisc  gag  order 
june 2013 by csrollyson
Tech Companies Concede to Surveillance Program - NYTimes.com
Tech companies create easier sharing to comply with court orders for snooping; Twitter uses a different approach
government  spy  intelligence  agency  hightech  cooperation  court  order  google  apple  microsoft  yahoo  facebook  youtube  aol  q2  2013  twitter  Platform 
june 2013 by csrollyson
These Smart, Social Apps Bring Big Data Down to Size - Forbes
Point of view & how-to outlines incremental big data approach (small/lean data); includes vendors, links
small  lean  big  data  pointofview  Q4  2012  market  statistics  adoption  comparison  business  intelligence  google  vendor  howto  cdo  digital 
may 2013 by csrollyson
U.S. Intelligence Agencies See a Different World in 2030 - Bloomberg
Intelligence report vision on "the world in 2030": multipolar, dry, hungry, wealthier & need for collaboration
world  vision  economy  Society  2030  usa  intelligence  report  q4  2012  asia  north  america  south  africa  europe  water  food  population  weather  climate  change  2ghcj 
december 2012 by csrollyson
WSFS to Give All Branch Staff Tools to Perform Any Task - American Banker Article
Nice specifics about super-regional bank's approach to letting branch management "configure" use of branch space
Financialservices  bank  branch  redesign  transformation  retail  software  technology  crm  local  design  business  intelligence 
november 2012 by csrollyson
Huawei: The company that spooked the world | The Economist
The growth of Huawei, a pioneering Chinese competitor that just edged Ericsson to be the #1 global telecoms supplier
china  telecom  espionage  statistics  history  global  network  switch  market  globalization  brand  competition  usa  uk  france  australia  government  intelligence  manufacturing  2blog  2ghcj 
august 2012 by csrollyson
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