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Liberal Arts Hocus Pocus? | | Kalamazoo College
At my 30th reunion, I was interviewed for my reflections on having pursued a liberal arts education; I made special mention of the surprising benefits of studying poetry
kzoo  kalamazoo  video  interview  csr  2012  poetry  liberal  arts  reflection  surprise 
12 weeks ago by csrollyson
The Importance of Listening to Customers and Closing the Feedback Loop
[commented] Snapshot of how @dropbox is boosting #customer #centricity (video/transcript). I asked how they backed customer focus with incentives to make it last #experience #CX #employee
customer  experience  csrblogcomment  organization  centricity  example  hightech  q2  2019  howto  focus  group  b2b  interview  advisory  board  employee  journey  management  csr19 
june 2019 by csrollyson
IKEA FAMILY Customer Loyalty Program | Case Study
Client story: How @IKEA is exploring converting its #customer loyalty program into a #social #impact community #experience. BTW #Agile #Digital #Ethnography adds depth and breadth to projects like these @contextpartners
client  story  example  qualitative  research  ikea  sustainability  customer  loyalty  program  social  impact  interview  csr19  video 
june 2019 by csrollyson
A 5-Point Plan for Improving Employee Engagement
Many firms have backed into #employee #engagement since discovering it's the backbone of #customer #experience. This concise post points to employee-centric qual research as the key
employee  experience  engagement  howto  customer  journey  map  value  proposition  research  persona  model  data  interview  qualitative  bullsi  ethnography 
may 2019 by csrollyson
AWFF 2019: Collaborative documentary Displacement and Resilience explores conflict, migration and exile
"Displacemennt & Resilience": Documentary highlights experience of #women #refugees in Tibet India Philippines Canada Tunisia, from trauma to healing and triumph #FiveMillionFilm ^cr
documentary  refugee  reference  women  PTSD  migration  exile  philippines  tunia  comparison  india  rohingya  tibet  asia  canada  story  film  2019  editing  social  worker  resilience  police  interview 
april 2019 by csrollyson
Ultimate Guide to Customer Experience Mapping: How to Map the CX from Start to Finish – NGDATA
Superb post compares #customer #experience maps to #journey #maps, shows when to use each, then how to build #CX map; BTW #agile #digital #ethnography speeds & improves this process
customer  experience  map  journey  comparison  reference  bullsi  csr19  howto  value  proposition  2017  data  social  media  sales  retail  transaction  example  template  omni  channel  touchpoint  emotion  research  persona  interview  forum  support  call  center  design 
april 2019 by csrollyson
Journey mapping as a tool to transform patient experience | AMS Insights
Example: legacy qualitative market research relies on few participants for interviews, diary studies & surveys: #agile #digital #ethnography improves research design by evaluating much more patient experiences
patient  customer  experience  marketing  survey  dairy  interview  traditional  healthcare  research  primary  journey  map  qualitative  knee  surgery 
april 2019 by csrollyson
How to Make a Movie: My First Feature Film
A #filmmaker dissects how he make his first movie: excellent logistical detail about #shooting #casting #equipment
director  filmmaker  interview  script  writer  equipment  casting  shooting  cinematography  sound  lighting  wardrobe  logistics  19eyz  bullsi 
march 2019 by csrollyson
JESSIE CREEL: The Producer/Financier Relationship From Both Perspectives | Dear Producer
Enlightening: Jessie Creel is a #film #producer turned #investor: She talks about her approach to financing #indie films + #relationships w #filmmakers
filmmaker  producer  executive  investor  19eyz  bullsi  psychology  trust  relationship  interview  Business 
march 2019 by csrollyson
Trump and Netanyahu Scandals a Very Dangerous Moment - Wilkerson & Jay
Eye-opening: Military more bound to Congress than President; former US military exec talks about post-Trump perils
trump  scandal  cohen  election  military  congress  impeachment  interview  parallel  israel  Q1  2019  constitution 
march 2019 by csrollyson
How to Conduct Research for Customer Journey Mapping
Exceptional how-to guide for conducting qualitative customer experience research, supplemented with quantitative + links #journey #map #CX
customer  experience  journey  map  research  method  comparison  qualitative  quantitative  survey  interview  social  sentiment  analysis  howto  reference  exceptional  field  study  analytics  csr19  bullsi 
february 2019 by csrollyson
How to create a customer journey map | MyCustomer
Solid all around: Why and how to build a #customer #journey #map + supporting artifacts #service #design #CX
customer  journey  map  howto  service  design  blueprint  stakeholder  q3  2018  value  proposition  collaboration  research  ethnography  social  media  interview 
february 2019 by csrollyson
Too Young For Cancer? | Everyday Health
A cancer physician and patient discuss how healthcare has neglected young adults in cancer research and treatment: they aren't young old people
millennial  cancer  social  stigma  treatment  fertility  interview  physician  patient  sh1  sh3  advocacy  young  adult  18sbx 
february 2019 by csrollyson
Expert Highlights Use of CAR T-Cell Therapy in DLBCL
ATC physician discusses CAR-T therapy for r/r DLBCL, differences in Yescarta and Kymriah
SH4  18sbx  interview  cartcell  comparison  dlbcl  ATC  treatment  3rdline  refractory  relapse  bullsi 
january 2019 by csrollyson
Survivorship: After Non-Hodgkin Lymphoma Treatment Ends
NHL patient and her oncologist share their perspectives on treatment, 6 rounds RCHOP, using patient's case as context. CAR-T mentioned
patient  oncologist  interview  video  bullsi  cartcell  NHL  journey  RCHOP  chemotherapy  emotion  18sbx 
january 2019 by csrollyson
Duplicitous Khashoggi Picked the Wrong Prince
Fascinating, very plausible debunk of western media coverage of Khashoggi murder
saudiarabia  politics  journalist  binladen  murder  Q4  2018  exposé  interview  king  israel  arab  debunk 
october 2018 by csrollyson
An Ex-Marine's View of the US 'Forever War'
How Americans’ broad support for the military is disconnected from reality: operations (wars) have no connection to protecting US citizens
usa  military  industry  complex  politics  interview  debunk  book  marine  usmc  soldier  warrior  movement  imperialism  pentagon  illusion 
september 2018 by csrollyson
Latrice McArthur | INCS
Interview w Chef Latrice McArthur touches on her experience with charter school; unmentioned is her former CPS experience
cooktohealth  interview  founder  bellacuisine  drivetotrust  news  mother  volunteer  nonprofit  school 
april 2018 by csrollyson
Volunteer Your Skills, One Project at a Time | WomenOnCall
Interview w Chef Latrice McArthur. For more, search [ latrice mcarthur bella cuisine ] /verbatim
bellacuisine  cooktohealth  drivetotrust  news  interview  women  volunteer  nonprofit 
april 2018 by csrollyson
Build Trust with 4 Nonprofit Stakeholder Groups | LinkedIn
[comment] Short on-point advice on building #trust with #nonprofit #donors #employees & #community; I added how to use #socialmedia
nonprofit  trust  donor  employee  community  development  fundraising  value  mission  interview  recruiting  howto  list  csrblogcomment 
february 2018 by csrollyson
A Real 'Very Stable Genius' Doesn't Call Himself One - The Atlantic
Reporting on how very smart or genius people act, contrast w Dunning-Kruger effect
q1  2018  trump  interview  anecdote  journalist  story  stevejobs  genius  dunningkruger  psychology  usa  executive 
january 2018 by csrollyson
Founders' Stories — Chicago Founders TV
Brilliant interviews in which Pat Ryan takes us behind the scenes w founders of successful startups, both work and personal sides
chicago  hightech  story  ceo  founder  howto  experiential  video  interview  family  psychology 
december 2017 by csrollyson
Rushika Fernandopulle of Iora Health (Tales from the Trenches)
Inspiring: how Iora Health cares for patients, how its non fee-for-service model is revolutionary
matterchi  ceo  talesofthetrenches  founder  interview  healthcare  provider  clinic  trust  patient  care  model  massachusetts  startup  2017  Q3 
december 2017 by csrollyson
Tales from the Trenches: Pete Kadens, CEO of Green Thumb Industries
Behind the scenes at a prominent cannabis startup; it's like pharma in many ways, but more disruptive
matterchi  ceo  talesofthetrenches  founder  interview  healthcare  cannabis  pharma  startup  2017  Q4 
december 2017 by csrollyson
Transforming Health Care One Book Group at a Time - Iora Health
Health coach writes about innovation @iorahealth + example experiment with helping patient group w weight loss
iorahealth  story  coach  weight  loss  patient  group  behavior  interview  modification  2015  example 
september 2017 by csrollyson
How I Got Into Stanford – Cath in College
Inspiration for your #college #application: when you run with your passion, amazing things may happen!
success  hack  journalism  video  howto  16ccc  stanford  interview  celebrity  2015 
july 2017 by csrollyson
Prepping for my first college interview! Any tips/stuff to avoid? : ApplyingToCollege
Insight re: the timing of #interviews in #college #app cycle: In June, colleges impress; In August, students
visit  interview  insight  16ccc  bullsi  forum  reddit 
july 2017 by csrollyson
The Perfect Outfit For Your Most Important College Visit
Jeans? Heels? => How to dress on #college #visits + interviews, shadowing
16ccc  bullsi  visit  college  clothing  apparel  howto  dress  interview  tour  student 
july 2017 by csrollyson
Interview with Campus Tour Guide
An experienced college tour guide shares advice and reflections for students, parents
college  tour  guide  interview  video  16ccc  ws1  parent  student  bullsi 
july 2017 by csrollyson
Al Gore Wants You To Have “Realistic Hope” About Solving Climate Change
#AlGore interview about "Inconvenient Truth" sequel, #Trump, business & grassroots impacts
climate  change  algore  Q2  2017  interview  film  sequel  government  business  wind  solar  energy  trump  policy  grassroots  Paris  global  environment  green 
june 2017 by csrollyson
Q&A: Transcript: Interview with Donald Trump | The Economist
Must read: #TheEconomist interview of President Trump on his economic policies
usa  trump  president  economy  politics  policy  interview  q2  2017  healthcare  trade  immigration  nafta  china  mexico  canada  deficit 
may 2017 by csrollyson
(3) Channel 4 News Democracy - Timeline
Scottish politician talks about her rape many years ago
rape  example  story  survivor  uk  scotland  interview  video  culture  violence  women 
december 2016 by csrollyson
Articles | AFP
Not a pretty picture: #HCI/human factors meets #security & systems/policies very hard to use
human  centered  design  security  interview  password  fsi  engineering  social  media  Q3  2016  organization  change  I.T.  policy  hospital  example  workaround  2ghcj  2csrollyson  2snr  2cdo  cco  behavior  economics 
august 2016 by csrollyson
The Colombia Conversation | The University of Chicago Booth School of Business
A #utility executive and a consultant discuss Colombia's recovery from domination of drug cartels
colombia  development  insight  utility  crime  drug  economy  Medellin  recovery  reflection  interview  transformation  Andes  Americas 
may 2016 by csrollyson
The Power of Truth Telling At Work
[comment] Book reveals root case of #employee #engagement & performance crisis: A lack of #truth at work. What to do about it
truth  organization  culture  2016  book  author  employee  engagement  boss  colleague  howto  career  courage  risk  relationship  interview  leadership  sochap  cco  2csra  csrblogcomment 
april 2016 by csrollyson
Ethnographic and Qualitative Research on Twitter
Excellent discussion of using #Twitter for #ethnography fieldwork; applicable to other #SocialMedia
ethnography  research  twitter  social  media  howto  pointofview  interview  example  field  2010  sanfrancisco  analysis  reference  text  method  cco  sochap  2csra 
march 2016 by csrollyson
Dan Ariely Interview, Part I -- A Primer on Behavioral Economics | The Best Schools
Excellent start to #behavioral #economics which is used to design social environments & technology interfaces
behavior  economics  interview  pioneer  reference  exceptional  research  book  human  sociology  finance  government  policy  design  society  pointofview  sochap  cco  service  2cdo 
march 2016 by csrollyson
How the NSA uses behavior analytics to detect threats | CIO
NSA #cloud #security follows #amazon practices, adds proprietary #behavior #analytics to detect exceptions
government  security  cloud  q4  2015  nsa  survelllance  internal  external  behavior  analytics  big  data  clearance  permission  cio  interview  2cdo  2csra 
december 2015 by csrollyson
Customer Experience Management Using Social Media
Excellent example of an organization evolving in the #digital #social era; @WellsFargo #socialbusiness journey
experiential  social  media  example  bank  Financialservices  q4  2015  interview  wellsfargo  2sbs  2snr  customer  experience  2cdo  2csra 
october 2015 by csrollyson
How to Build A Customer Driven Growth Engine
Debriefing Jeanne Bliss on critical success factors for #CCO success #cx
cco  customer  experience  executive  interview  howto  social  media  culture  strategy  leadership  organization 
october 2015 by csrollyson
Travelodge vs Pfizer Podcast | Customer Experience (CX) in Health Summit
Useful contrast: CX leader panelists well along v just starting #customer #experience transformation in pharma healthcare
strategy  customer  experience  pharma  healthcare  interview  hospitality  measurement  metrics  organization  cco  cdo  example  audio  reference  management  business  case 
september 2015 by csrollyson
What do Payers think of Customer Experience in Healthcare?
Payers' view of #customer #experience in #healthcare: Who does it? How to improve patient expc? Patient education needed
healthcare  payer  patient  provider  customer  experience  spain  germany  interview  empowerment  education  cco 
september 2015 by csrollyson
Service design: An interview with Andy Polaine | User Experience Podcast
Wide-ranging interview on #service #design: How it's developing, how it relates to other design+impact on #cx #ux
service  design  pioneer  podcast  interview  reference  audio  studio  enterprise  acquisition  reflection  Q4  2014  user  experience  comparison  customer  2cco 
september 2015 by csrollyson
Chief Customer Officer as Change Agent
Interview: How energy CCO is leading change; connecting employees with steady stream of customer voice
cco  career  casestudy  example  interview  energy  customer  experience  employee  transformation  podcast 
september 2015 by csrollyson
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