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csrollyson : knee   3

Journey mapping as a tool to transform patient experience | AMS Insights
Example: legacy qualitative market research relies on few participants for interviews, diary studies & surveys: #agile #digital #ethnography improves research design by evaluating much more patient experiences
patient  customer  experience  marketing  survey  dairy  interview  traditional  healthcare  research  primary  journey  map  qualitative  knee  surgery 
april 2019 by csrollyson
A mentor who opened my heart and eyes to the need for compassion
Touching story of physician reflecting on boyhood experience - and the primacy of compassion in patient care #kudos
physician  patient  compassion  philosophy  reflection  story  medicine  camp  boy  knee  orthopedics 
june 2014 by csrollyson

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