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csrollyson : lifecycle   12

First 90 Days in Customer Success Management
One of the best customer success posts I've seen: How to succeed as a new #Customer #success #manager has in-depth guidance, links to more #kudos #CX #enterprise
customer  success  bullsi  howto  plan  manager  SAAS  software  product  sales  marketing  service  pricing  feedback  visit  experience  lifecycle  metrics  churn  engagement  model  KPI  reference 
june 2019 by csrollyson
Why Customer Churn Happens, And What You Can Do About It
Identifies 4 types of #customer #churn, offers many resources for addressing #kudos
customer  churn  retention  howto  guide  reference  q1  2016  experience  Statistics  service  lifecycle  success  onboard  sochap 
march 2016 by csrollyson
A tale of two Facebooks | Cringely - InfoWorld
I argue (in comments) that Facebook has already been the groundbreaker, and I fear (w Cringely) that it'll become the privacy badboy in the race to monetize #fb
facebook  strategy  google  plus  humor  privacy  social  network  vision  csrblogcomment  lifecycle  adoption  Platform  google+ 
may 2012 by csrollyson
Four keys to selling beyond the early adopters | Heinz Marketing
Short post on how to grow from early adopters to early majority; basic but good reminders
adoption  disruption  howto  lifecycle  B2B  management  strategy 
april 2012 by csrollyson
From Social Business To Superlinear Corporation - The BrainYard - InformationWeek
MUSTread & research on enterprise & city as organizations; why cities durable and firms die Thx @rshah
enterprise  city  disruption  lifecycle  analysis  innovation  collaboration  product  service  lock-in  insight  2ghcj  2.0  2blog 
december 2011 by csrollyson
On The Same Wave | Surf Life Saving
Nice analysis of classes of "members" and "friends" of a club; growing clubs
12lc1  management  club  member  model  lifecycle  analysis  12rec  12reg  australia  environment  fitness  12ope 
june 2011 by csrollyson
The Rise And Fall Of Yahoo: The Infographic
Birth, life & death of yahoo: worst practices case for management Thx @mkahlain #li
strategy  hightech  startup  web1.0  Death  lifecycle  management  web2.0  yahoo  google  acquisition  casestudy  infographic  microsoft 
january 2011 by csrollyson
DEAD Mac mini 1.83GHz C2D! - Mac Forums
Superb discussion of Mac Mini life cycle, reselling, troubleshooting
111cruc  11csh  Bullsi2  macmini  lifecycle  discussion 
june 2010 by csrollyson
alex's tumblelog
Mignon, mais c'est un peu plus compliqué que ça!
Cross-border  relationship  advertising  Lifecycle  usa  france  2csrollyson 
february 2010 by csrollyson
iPhone 3.0 betaphiles upset the Apple cart | Mobilize - InfoWorld
Must-read: Yager analysis of mobile phone platform vendors' catch-22 situation, featuring negative developer comments
Exceptional  Software  Release  Lifecycle  Analysis  Wisdom  Empowerment  Social  Network  Apple  Android  Management  Development  Mobile 
may 2009 by csrollyson

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