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csrollyson : listening   7

Customer Complaints: Why Angry Customers Are Good for Business
Solid advice for improving your firm's responses to #customer #complaints by listening, apologizing [mean it], empowering employees; customer feedback is research and post gives some tools to improve. I wouldn't use these; they need to be more personal/indiv. #CX
customer  experience  complaint  howto  response  learning  service  csr19  listening  apology 
june 2019 by csrollyson
'We need human interaction': meet the LA man who walks people for a living | US news | The Guardian
New surprise business: Unemployed actor walks w people for $7/hour, focuses on #listening: "People need human contact"
losangeles  actor  application  walking  interaction  entrepreneur  social  listening  q2  2017  culture  usa 
may 2017 by csrollyson
On Customer Empathy | QQSolutions
On-point post on customer empathy and active listening + insurance, hightech
empathy  customer  sochap  active  listening  insurance  example  product  success  music  gaming  microsoft  agency  drivetotrust 
april 2017 by csrollyson
Active listening - Wikipedia, the free encyclopedia
Active listening, a key part of developing trust & relationships; #experiential applies it to #socialmedia
experiential  active  listening  relationship  communication  reference  trust  howto  social  body  language  caring 
may 2016 by csrollyson
Social Media Are You Part of This Conversation - Media Technology Summit - A.T. Kearney
Video takes "online social customer" viewpoint, shows how alienated most CPG brands are from customers #kudos #fb
video  pointofview  cpg  marketing  listening  relationship  product  usecase  brand  exceptional  atkearney  social  business  foundation  cdo  digital 
february 2013 by csrollyson

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