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Where do technical writers fit in an organisation | ffeathers
A short riff on where #technical #writers are often wired into organizations, #software #product #development teams
technical  writing  organization  team  csr19  user  experience  support  marketing  developer  community  engineering  product  management 
5 weeks ago by csrollyson
A DevOps approach to PCI compliance - O'Reilly Media
Short Q&A on using #agile devops approach to #PCI #compliance: what worked, didn’t #software #Technical #Writing
pci  compliance  software  devops  agile  project  management  example  startup  csr19 
7 weeks ago by csrollyson
Topic-Based Writing to the Rescue: Project Considerations for Managers (Case Study)
Superb post-mortem of rescue #technical #writing project for enterprise #software (#healthcare) client features training, documentation, cheat sheets, user guides + a firing a cantankerous contractor #instructional
technical  writing  instructional  user  guide  documentation  bullsi  healthcare  software  canada  usa  turnaround  government  procurement  trust  project  management  topicbased  content  madcap  flare  contractor  single  sourcing 
9 weeks ago by csrollyson
Justifying the Use of Single-sourcing - A Case Study
Concise explanation of #single #sourcing and its value proposition + a project example (but not really a case study) #technical #writing #communication
technical  writing  example  project  single  sourcing  content  developer  user  concept  csr19  knowledge  management  document  guide  value  proposition 
9 weeks ago by csrollyson
Help Authoring Tool Scoring Worksheet
Suggested scoresheet you can use to rank HATs in order to get the right one
HAT  technical  writing  management  platform  evaluation  score  rank  comparison  tool  reference  howto 
11 weeks ago by csrollyson
How To Integrate a Tech Writer Into Agile — Read the Friendly Manual
Concise but offers some nice detail about onboarding a technical writer into an agile development team
onboard  technical  writing  writer  agile  team  howto  management  bullsi  social 
11 weeks ago by csrollyson
My DITA journey begins | I'd Rather Be Writing
Useful share of author's study and practice of DITA with Drupal
DITA  example  drupal  code  markup  bullsi  reference  technical  writing  management  standard  system 
11 weeks ago by csrollyson
5 Scrum Meeting Best Practices: Master the Daily Stand-Up - SprintlySprintly
Short and sweet: pitfalls for #scrum meetings, how to do them right #agile #team management
agile  scrum  team  meeting  list  pitfall  productivity  howto  management 
11 weeks ago by csrollyson
A Proven Method For Showing The Value Of Good UX — UX Articles by UIE
Superb: Practical how-to build support for #UX and #CX initiatives by measuring the costs of poor #user and #customer #experience
user  customer  experience  organization  howto  measurement  frustration  cost  business  case  sales  support  human  resources  productivity  employee  engagement  development  product  management  csr19  bullsi 
june 2019 by csrollyson
Brooke Goodbary – Medium
Want to dive deep into #customer #success? @Brooke knows her stuff! #experience #CX
customer  success  blog  bullsi  metrics  team  management  data  analytics  software  saas  service  sales  marketing  product  experience 
june 2019 by csrollyson
The Importance of Listening to Customers and Closing the Feedback Loop
[commented] Snapshot of how @dropbox is boosting #customer #centricity (video/transcript). I asked how they backed customer focus with incentives to make it last #experience #CX #employee
customer  experience  csrblogcomment  organization  centricity  example  hightech  q2  2019  howto  focus  group  b2b  interview  advisory  board  employee  journey  management  csr19 
june 2019 by csrollyson
4 Ways an Experience Strategy Can Help You Right Now
4 useful use cases for #Experience #strategy include #digital #transformation, #wealth #management #FSI #Design #CX
digital  customer  user  experience  strategy  usecase  example  value  proposition  bank  mobile  website  application  dashboard  omni  channel  fsi  design  transformation  sense  respond  management  csr19 
may 2019 by csrollyson
Accenture Is Buying Droga5, an Ad Agency, Making a Bet on Creativity - The New York Times
Post claims @accenture's largest acquisition to date, @droga5, changes the #advertising business. That's hyperbole; Accenture has acquired too many firms to count to expand its competencies over the years
accenture  interactive  agency  acquisition  q2  2019  news  advertising  marketing  management  consulting  customer  experience  device  creative  hightech  mobile 
may 2019 by csrollyson
Kanban (development) - Wikipedia
Short reference on Kanban; mentions its use in conjunction with Scrum
software  development  production  methodology  agile  manufacturing  reference  management  artifact 
may 2019 by csrollyson
Scrum (software development) - Wikipedia
Good background on Scrum: history, method, value, limits, roles, etc.
agile  software  development  project  management  methodology  reference  history  artifact  role  value  proposition  work  phase  structure 
may 2019 by csrollyson
Home - TandemSeven - The Experience Innovation Company
Customer experience #design firm with robust proprietary software to automate #journey mapping #persona development implementing #CX #transformation
design  customer  experience  management  consulting  firm  chicago  boston  london  Newyorkcity  csr19  journey  map  enterprise  software  persona  transformation 
may 2019 by csrollyson
(5) BUILDING A BUSINESS IN 2019 - THOUGHTIUM VLOG EP025 - YouTube
Fantastic story about building a consulting business & how #coworking has enabled @thoughtium's growth and spirit
cowork  chicago  startup  professional  services  management  consulting  story  video  2019  Q1  csr11 
may 2019 by csrollyson
5 steps to building a seamless customer experience
Excellent advice for how to use #customer #journey #maps to create value in organizations. Subtleties like common language, mission, more... #kudos #CX #experience
customer  experience  journey  map  howto  management  value  ROI  strategy  organization  change  collaboration  buyin  bullsi  csr19  framework  language  mission  employee  empowerment 
april 2019 by csrollyson
6 Ways to Make Sure Your Journey Maps Improve Customer Experience
After your #journey #map - How to herd the cats and put it into practice to improve #customer #experience across touchpoint #trust #CX #design
customer  experience  journey  map  change  management  trust  stakeholder  governance  measurement  touchpoint  csr19 
april 2019 by csrollyson
10 Line Producer Tips That Will Get You On Time and Under Budget
Excellent detail about #line #producer role on #film #shoots - role and function - How to do it right (and wrong ;^)
line  film  production  producer  process  journey  shoot  accounting  project  management  howto  bullsi  exceptional  reference  budget  plan  director  equipment  talent  19eyz 
april 2019 by csrollyson
Council Post: Four Ways To Disconnect From Technology And Start Living In The Moment
Reclaim your attention by #unplugging from a lot of tech you don’t need: how to optimize #smart #devices #digital #detox
iphone  smartphone  smartwatch  laptop  detox  email  slack  crm  tactic  management  energy  attention  technology  pointofview  Q2  2019 
april 2019 by csrollyson
Attention, Filmmakers: Your Website Sucks! | IndieWire
Focused on #indie #film websites but hooks into overall marketing & #distribution strategy #kudos
independent  film  marketing  distribution  audience  plan  strategy  website  email  list  gotcha  pitfall  design  reference  exceptional  howto  guide  social  media  goal  personality  user  experience  global  rights  management  19eyz  Business 
april 2019 by csrollyson
8 Stand-up Meeting Ideas to Try with Your Team | LeanKit
Useful: How to fix dreaded standing team meetings (in person or virtual), drawing lessons from #agile #lean #teams
team  management  meeting  howto  agile  relationship  Q2  2019  kanban  posture  energy 
april 2019 by csrollyson
Every Filmmaking Form You'll Ever Need in 99 Free Templates
Exceptionally useful: a true toolbox of templates/forms for pre-production, production, finance, and post-production #kudos @nofilmschool
19eyz  tools  list  reference  management  film  director  producer  cinematographer  howto  example  template  bullsi 
march 2019 by csrollyson
Beware the smart toaster: 18 tips for surviving the surveillance age | Technology | The Guardian
How to #resist @facebook @google #social #network use of your private data: Growing backlash vs data harvesting, profiling, manipulation
internet  facebook  google  backlash  howto  management  surveillance  privacy  resist  q1  2018  behavior  economics  manipulation  purchase 
march 2018 by csrollyson
Turning cities into sponges: how Chinese ancient wisdom is taking on climate change | Art and design | The Guardian
How Chinese cities use sponge + ancient design to sequester & reuse water, mitigate extreme weather; pioneer architect interview
china  wisdom  design  sustainability  architect  city  Urban  irrigation  sponge  concrete  drought  water  management  aquafer  climate  change  monsoon  asia  sequester 
march 2018 by csrollyson
For-Profit vs. Not-for-Profit: Two Paths, Same Outcome
How #employee #engagement compares for #nonprofit and for-profit hospitals: nonprofits' managers seen as #caring more
employee  engagement  nonprofit  profit  comparison  2002  hospital  Statistics  survey  reference  analysis  management  caring 
february 2018 by csrollyson
SWITCHED SOURCE
Software helps power utilities w #grid #management amid #climate #change disruption #hacking & other risks
electric  power  grid  technology  management  distribution  software  compatibility  security  load  brownout  risk  detroit 
february 2018 by csrollyson
Our Approach — Lotic Labs
Funds insurance risk management services for water utilities facing #climate #change #weather #wastewater
water  wastewater  insurance  risk  management  fund  chicago  utility  weather  climate  change 
february 2018 by csrollyson
From the Inside: The Countdown to Day Zero | Daily Maverick
Sad but very instructive: many cities will face similar challenges as #climate #change intensifies. Think about your community. => Water natural disaster in slo-mo: Cape Town runs out of water due to prolonged drought and mismanagement
capetown  south  africa  2018  Q1  water  natural  disaster  government  management  desalination  economy  impact  police  drought  climate  change 
january 2018 by csrollyson
Whole Foods complaints about produce quality since Amazon deal - Business Insider
Customers perceive produce quality and stock availability noticeably dropping since @amazon bought @wholefoods
amazon  wholefoods  customer  experience  q4  2017  quality  produce  fruit  vegetable  stock  store  price  acquisition  management 
january 2018 by csrollyson
Care teams and tech: a powerful combination to manage population health - Iora Health
Exciting practical example @iorahealth - redesigning care process around actionable data on population management
healthcare  operations  innovation  example  iorahealth  population  management  data  software  process  care  team  2014 
september 2017 by csrollyson
Making a College List: An Admissions Advisor's Guide | Articles | Noodle
Nice detail & process for college #planning - How to make & use a #college #list
plan  bullsi  reference  16ccc  howto  college  list  process  visit  example  management  highschool 
august 2017 by csrollyson
(2) LinkedIn
[comment] How to work with mentors while being accountable #leadership
csrblogcomment  entrepreneur  confidence  mentor  accountability  q2  2017  management 
may 2017 by csrollyson
The 10 Commandments of Customer Experience
[comment] One of the best #CX lists I've seen; makes important connections among them
customer  experience  employee  bullsi  drivetotrust  list  advice  organization  management  enterprise  humor  policy  empowerment  engagement  sochap  cco  cdo  executive  csrblogcomment 
april 2017 by csrollyson
Empathy Engine | Booz
Analysis, model and framework for transforming #customer #experience
customer  experience  empathy  model  analysis  research  survey  2007  service  example  booz  management  vision  transformation  sochap  drivetotrust 
april 2017 by csrollyson
DBS Bank engages IBM's Watson to transform customer experience | CMO | Enterprise Innovation
Bank's wealth management uses IBM Watson analytics to transform customer experience for wealth management
ibm  watson  2014  bank  wealth  management  case  study  cognitive  computing  artificial  intelligence  customer  experience 
march 2017 by csrollyson
The principles of trust and evolution of trust: PwC
A management consulting view of #trust in #business emphasizes #hightech, #economy
pwc  trust  management  consulting  economy  politics  q1  2017  hightech  security 
march 2017 by csrollyson
The Coming Tech Backlash
[commented] Predicts white collar Luddites will attack hightech for #AI enabled #job #loss within 20 years
hightech  artificial  intelligence  q1  2017  pointofview  job  employment  loss  automation  management  disruption  csrblogcomment 
january 2017 by csrollyson
Edsel - Wikipedia, the free encyclopedia
Old classic automotive case study of product launch failure, poor resesrch, management
marketing  brand  failure  history  automotive  ford  management  advertising  research  product  design  engineering  model  mix  pricing  casestudy  2csra  2csrollyson  2cdo 
september 2016 by csrollyson
Keepin It Simple Consulting | Home
Consultancy that addresses #employee #engagement & #organization #development
employee  engagement  organization  development  vendor  management  consulting  firm  website  cco  sochap  training 
september 2016 by csrollyson
Real-time employee sentiment dashboard | Sigmend
Continuously measures and reports #employee sentiment #experience #engagement
employee  engagement  startup  software  management  empathy  Algorithm  sentiment  sochap  cco 
august 2016 by csrollyson
Tacit knowledge - Wikipedia, the free encyclopedia
Great starter post on tacit knowledge, which is a key focus of #ethnographic #research of #socialmedia
knowledge  management  tacit  reference  explicit  comparison  social  network  experiential  2csra  cco  2sbs  2snr 
july 2016 by csrollyson
How Do I Improve Inventory Tracking and Labor Utilization in the Distribution Center?
Example of keyword jamming w little substance, characteristic of content #marketing writers
content  management  keyword  example  Fail  marketing  163sa 
june 2016 by csrollyson
This free iOS app makes it dead simple to unsubscribe from email blasts | CIO
Mass unsubscribe annoying email: What happens to #trust transgressors #content #marketing
email  management  unsubscribe  application  iphone  ios  q2  2016  automatic  content  marketing  2sbs  2snr  sochap  cmo  2csra  trust 
june 2016 by csrollyson
Like It or Not, “Smart Drugs” Are Coming to the Office
#Ethics issue: Using #drugs off-prescription to boost mental function. How is this different from #doping?
smart  performance  drugs  pharma  doping  ethics  management  philosophy  work  home  life  balance  policy  q2  2016  university  culture  2ghcj  2sochap  2cco  2cdo 
may 2016 by csrollyson
trendwatching.com | GLOBAL BRAIN
Disruptive global #social trends & ideas for #brands to boost relevance, nod to #outcomes
culture  politics  society  trend  example  consumer  refugee  marketing  product  development  management  innovation  Q2  2016  apparel  cosmetics  startup  kickstarter  2ghcj  brand  pricing  climate  outcome 
may 2016 by csrollyson
Is Employee Development The Most Neglected Management Function? - Forbes
[commented how to go even higher] Too many managers don't tap these gold rules of building strong teams
employee  engagement  experience  csrblogcomment  management  howto  development  q2  2016  pointofview  cco  2cdo  2csra 
may 2016 by csrollyson
Connected Car - BearingPoint
Bearingpoint pitch for its #connectedcar services after brief POV & CSF list
connected  car  pointofview  vendor  busdev  bearingpoint  management  consulting  firm  CSF 
april 2016 by csrollyson
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