recentpopularlog in

csrollyson : maturity   9

Top 5 Most Important Customer Experience Trends for 2019 | UX Booth
Executive summary of #customer #experience practitioner survey reveals what top CX performers do differently + 4-stage #CX maturity model
customer  experience  survey  practitioner  q1  2019  executive  summary  statistics  maturity  model  technology  communication  empathy  employee  chat  virtual  reality  comparison  voice  VOC  strategy  team  csr19  bullsi 
june 2019 by csrollyson
Championing the Customer Experience | Brandwatch
Argues that customer experience is marketing, takes a brand/enterprise view of #customer #experience culture using @deloitte's maturity model @vizia
marketing  customer  experience  pointofview  platform  enterprise  data  integration  IT  strategy  CCO  executive  model  deloitte  maturity  csr19  business  intelligence  analytics  social  media  journey  map  adoption  touchpoint 
may 2019 by csrollyson
Vista Equity Partners Acquires Marketo
#Marketing #automation matures: #marketo in saas rollup deal
marketing  automation  saas  software  acquisition  Q2  2016  news  rollup  maturity  cmo  2cdo  2csra  cco  sochap 
june 2016 by csrollyson
The Year Social Moves Beyond Social Media - Forbes
Astute POV & predictions about #SocialMedia network/brand maturity into media firms
social  media  network  platform  pointofview  facebook  linkedin  google  plus  prediction  q2  2015  maturity  google+ 
april 2015 by csrollyson
The State of Community Management 2014
EXCELLENT research on #digital #social communities & networks, by people who know; loaded with stats & charts #kudos
community  social  media  business  network  2014  research  report  statistics  model  adoption  maturity  casestudy  example  reference  foundation  digital  cdo 
june 2014 by csrollyson
Social Media Marketing Doesn’t Matter | MIT Sloan Management Review
POV=>#SocialMedia #Marketing has no 2014 competitive advantage BUT #SocialBusiness transformation does
social  Business  q2  2014  pointofview  research  transformation  process  function  adoption  maturity  marketing  data  cdo  digital  enterprise  foundation  reference  2csra  2csrollyson 
june 2014 by csrollyson
(2) Oliver Siodmak - Google+ - A really good article by my teammates: Robert Ballantine &…
Riffing on the connection between "customer service" excellence & social business; authors present a useful maturity model
customer  maturity  model  experience  infosys  csrblogcomment  service  transformation  enterprise  retail  travel  2sbs 
march 2013 by csrollyson

Copy this bookmark:





to read