recentpopularlog in

csrollyson : metrics   128

« earlier  
First 90 Days in Customer Success Management
One of the best customer success posts I've seen: How to succeed as a new #Customer #success #manager has in-depth guidance, links to more #kudos #CX #enterprise
customer  success  bullsi  howto  plan  manager  SAAS  software  product  sales  marketing  service  pricing  feedback  visit  experience  lifecycle  metrics  churn  engagement  model  KPI  reference 
june 2019 by csrollyson
Brooke Goodbary – Medium
Want to dive deep into #customer #success? @Brooke knows her stuff! #experience #CX
customer  success  blog  bullsi  metrics  team  management  data  analytics  software  saas  service  sales  marketing  product  experience 
june 2019 by csrollyson
These Are The Best Cities For Biking In The U.S.
@peopleforbikes new ranking of #cycling friendly towns and cities: #Colorado, #California & #Wisconsin dominate
cycling  rank  rating  usa  colorado  california  metrics  2018  q2  drivetotrust  altrans 
may 2018 by csrollyson
Five Non-Financial Metrics to Take Your Nonprofit Beyond the Numbers | LinkedIn
[comment] Excellent summary of key indicators of nonprofits' viability; I suggested additional ones from #digital #social data
nonprofit  metrics  health  viability  indicator  howto  csrblogcomment  2017  Q4  finance  customer  donor  website  employee  program  funding 
april 2018 by csrollyson
Lead Time Reduction
Study lesson in reducing lead time
manufacturing  metrics  KPI  lead  time  lesson  guide  bullsi  163sa 
june 2016 by csrollyson
The Trouble With Social Media | Inc.com
Both junky #socialmedia and #groupon too often aim for quantity and alienate users
q1  2013  social  media  pointofview  groupon  quantity  quality  metrics  customer  prospect 
may 2016 by csrollyson
Marketers Are Using Business Metrics to Measure Experience | BtoB - AdAge
PROGRESS + room to grow: #marketers pivot to real business metrics but campaign redesign needed
marketing  cmo  transformation  q1  2016  adoption  customer  engagement  measurement  metrics  lifetime  value  cdo  cco 
february 2016 by csrollyson
Gainsight | SuccessIndex Quarterly Benchmark Report
Comparison & analysis of SaaS #customer #success performance; metrics should be useful [imminent]
customer  success  report  cloud  analysis  saas  gainsight  2014  reference  software  metrics  sochap  cco 
february 2016 by csrollyson
Oracle Roadmap to Modern Customer Service
Basic tech-focused adoption roadmap for #CX emphasizing #customer #service; social metrics outdated
vendor  promotion  marketing  model  enterprise  technology  Solution  customer  service  experience  omni  channel  empowerment  chat  website  mobile  social  media  metrics  measurement  knowledge  management  2csra  2snr 
january 2016 by csrollyson
10 Google Analytics Features You Need to Understand | Siteber
Beginner primer on using #Google #Analytics to analyze traffic more specifically
google  analytics  howto  Q3  2015  feature  website  metrics  measurement  analysis 
january 2016 by csrollyson
The Top 3 Employee Engagement Drivers - Hppy Blog
Explores drivers & metrics behind #employee #engagement, cites several surveys
employee  engagement  trust  Q2  2014  metrics  statistics  management  men  women  career  geny  job  satisfaction  mission  survey  reference  sochap  leadership  culture 
november 2015 by csrollyson
Travelodge vs Pfizer Podcast | Customer Experience (CX) in Health Summit
Useful contrast: CX leader panelists well along v just starting #customer #experience transformation in pharma healthcare
strategy  customer  experience  pharma  healthcare  interview  hospitality  measurement  metrics  organization  cco  cdo  example  audio  reference  management  business  case 
september 2015 by csrollyson
Six Critical Checkpoints for a CCO - Customer Bliss
Excellent concise discussion of when your organization needs a CCO #management #customer #experience #kudos
customer  success  cco  chief  officer  indicator  management  insight  metrics  roadmap  organization  silo  plan  cuture  Q1  2015  2csra  2cdo 
september 2015 by csrollyson
Why Analytics is Absolutely Necessary For Effective Customer Acquisition
Weaves together several analytics tools that aim to lower #customer #acquisition cost
customer  acquisition  metrics  example  tool  guide  q3  2015  email  website  analytics  ecommerce  mobile  test  SEO 
august 2015 by csrollyson
The Nonprofit “Smoke Detector”: Practical Ways to Use Metrics | Pathway Strategies
"Smoke detector" used metaphorically: management metrics to maintain efficient operations
nonprofit  management  metrics  operations  business  symptom  bullsi 
july 2015 by csrollyson
Proof of a ‘Gig Economy’ Revolution Is Hard to Find - WSJ
Posturing about "gig economy" by pols & journos who have no direct exprience + stats out of touch
employment  politics  work  usa  q3  2015  sharing  economy  Statistics  metrics 
july 2015 by csrollyson
11 most important ecommerce metrics to keep an eye on
List of ecommerce customer acquisition & operations metrics (no discussion or how-to)
ecommerce  list  metrics  customer  acquisition  lifetime  value  journey  clickthrough 
july 2015 by csrollyson
Graph API Reference Insights Metrics /object-id/insights
Facebook developer reference explains metrics in terms of objects
facebook  metrics  developer  reference  bullsi  Platform 
april 2015 by csrollyson
Creative Ways to Boost Your Facebook Organic Reach
Ideas for #facebook pages & groups: Use your website, blog & other channels and leverage customers
facebook  howto  reach  metrics  q1  2015  Algorithm  advertising  group  content  marketing  vendor  image  infographic  Platform 
april 2015 by csrollyson
3 Facebook Metrics That Don't Mean What You Think They Mean - Jon Loomer Digital
Clarifying misconceptions of #facebook #insights metrics: reach, talking about this, post clicks #kudos @jonloomer
Facebook  Insights  export  metrics  analysis  howto  comparison  q4  2013  2execguide  reference  Platform 
april 2015 by csrollyson
Twitter Help Center | Tweet activity dashboard
Twitter explains its metrics and analytics dashboard
twitter  analytics  metrics  reference  tool 
april 2015 by csrollyson
What You Need to Know About Facebook’s New Insights and Analytics
Basic high-level presentation of web version of #facebook #insights + vendor overview
facebook  insights  website  q4  2013  analysis  metrics  vendor  social  media  Platform 
april 2015 by csrollyson
Facebook Metrics Defined: Consumers vs Engaged Users | Simply Measured
Another interpretation of #facebook #insights metrics: Engaged Users v. Consumers
facebook  insights  metrics  q3  2013  measurement  engagement  Platform 
april 2015 by csrollyson
Facebook Metrics: Here’s what Facebook Post Consumers and Consumption really mean
Another analysis/explanation of #facebook #insights' metrics "consumers" and "consumption"
facebook  insights  metrics  analysis  q2  2014  engagement  Platform 
april 2015 by csrollyson
Facebook Insights: Monitor These 8 Ratios - Jon Loomer Digital
Great suggestions for using ratios of #Facebook #Insights metrics to measure slices of #engagement #fb
Facebook  Insights  metrics  measurement  q1  2013  analysis  exceptional  Platform 
april 2015 by csrollyson
Google Ranking Factors: The Complete List
EXCELLENT: List of 200 factors in #Google #search algo + interpretation
google  rank  analytics  metrics  q1  2015  list  Algorithm  interpretation  SEO  tool 
april 2015 by csrollyson
6 Google Analytics Terms Explained for Bloggers
Explains 6 key Google Analytics metrics relevant to blogs
google  analytics  blogs  howto  metrics  q4  2014 
march 2015 by csrollyson
Pageviews vs. Engaged Time in web analytics — Medium
Simple: How different analytics measure different user behavior
web  mobile  analytics  metrics  comparison  q1  2015  2csra  2snr  2execguide 
march 2015 by csrollyson
The Sophisticated Marketer's Guide to Generating More Leads With SlideShare
Analytical holistic approach to #slideshare: How to use metrics & imbound results & iterate #kudos
slideshare  presentation  reference  howto  guide  statistics  analysis  q4  2014  email  metrics  Platform 
march 2015 by csrollyson
Instagram for Business: Answers to the 12 Most Common Questions
Excellent how-to guide to #instagram emphasizes best times to post, metrics, hashtags
Instagram  business  social  media  Q2  2014  guide  example  howto  metrics  hashtag  reference  Platform 
march 2015 by csrollyson
The Marketer's Guide to Instagram
Excellent guide to #Instagram emphasizes u/x, interaction & community building #kudos
Instagram  business  social  media  2015  guide  example  tactics  strategy  analysis  user  community  metrics  marketing  campaign  team  facebook  twitter  experience  reference  Platform 
march 2015 by csrollyson
How Top Brands Leverage Video on Social Media - SumAll
#Brand use of #short #video examples + metrics #instagram #vine #twitter
vine  instagram  twitter  video  example  howto  Q3  2014  social  media  metrics  Platform 
march 2015 by csrollyson
Buying Facebook Likes Suck, Here's The Data To Prove It!
Shootout between growing #Facebook Likes with advertising or buying likes: great numbers!
facebook  like  analysis  Statistics  q4  2014  advertising  social  network  action  infographic  metrics  measurement  Platform 
december 2014 by csrollyson
How Comcast Sets Its Customer Service Reps Up to Fail - Gretchen Gavett - Harvard Business Review
OVERLOOKED/true: How employees' REAL customer is management, not the firm's #customers #comcast example #experience
customer  experience  comcast  q3  2014  example  audio  service  representative  retention  management  metrics  analysis  call  center  incentive  2sbs 
july 2014 by csrollyson
How to Compare Your Facebook Page With the Competition | Social Media Examiner
5 free tools [versions] to measure Facebook Page performance; metrics & measurement review; doesn't account for different audiences tho
facebook  page  metrics  measurement  tool  comparison  freemium  q2  2013  guide  competitor  twitter 
may 2014 by csrollyson
How to constantly improve your Facebook content strategy - Inside Facebook
Basic how-to beginner post on using Facebook Insights [links to other tools] to increase engagement
howto  use  facebook  insights  q1  2014  like  comment  metrics  measurement  tool  brand  competitor 
may 2014 by csrollyson
5 Answers Every CEO Should Want to Know | Chief Customer Officer 2.0
Good albeit 20th century thinking on measuring retention & growth: doesn't address #customer #experience or outcomes
customer  provider  brand  b2b  metrics  management  retention  measurement  sales  business  development  Q4  2013  service  2cdo  2csra  2sbs 
december 2013 by csrollyson
Why do Companies with Great Customer Service Succeed? - Infographic
Some useful numbers re: #customer expectations of #service via email twitter facebook forum: incl. costs of bad #experience #fb
customer  service  usa  global  metrics  statistics  2013  analysis  social  media  marketing  sales  spend  brand  survey  facebook  twitter  forum  email  CDO  digital  2csra  2csrollyson  2sbs 
december 2013 by csrollyson
« earlier      
per page:    204080120160

Copy this bookmark:





to read