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4 Ways an Experience Strategy Can Help You Right Now
4 useful use cases for #Experience #strategy include #digital #transformation, #wealth #management #FSI #Design #CX
digital  customer  user  experience  strategy  usecase  example  value  proposition  bank  mobile  website  application  dashboard  omni  channel  fsi  design  transformation  sense  respond  management  csr19 
may 2019 by csrollyson
Accenture Is Buying Droga5, an Ad Agency, Making a Bet on Creativity - The New York Times
Post claims @accenture's largest acquisition to date, @droga5, changes the #advertising business. That's hyperbole; Accenture has acquired too many firms to count to expand its competencies over the years
accenture  interactive  agency  acquisition  q2  2019  news  advertising  marketing  management  consulting  customer  experience  device  creative  hightech  mobile 
may 2019 by csrollyson
Turkey's Syrian refugees carve out their own opportunities | Turkey | Al Jazeera
Inspiring examples of how #Syrian #refugees are starting businesses in #Turkey: they launched 6,000 businesses and invested over $300 million in Turkey as of 2017 ^cr
syria  refugee  2million  turkey  entrepreneur  example  school  translation  mobile  application  economy  impact 
march 2019 by csrollyson
This Service Is Just For Women Who Want To Be Digital Nomads
New startup enables members to work mobile international with platform and community
women  mobile  international  job  free  agent  platform  community  startup  Q1  2018 
january 2018 by csrollyson
The Charlie Cart Project
#Mobile #kitchens, equipment & recipes allow schools to teach kids how to cook
bullsi  teaching  children  highschool  school  usa  ecommerce  mobile  kitchen  technique  process  vendor  drivetotrust  cooktohealth  teen  cook 
january 2018 by csrollyson
Ex-con launches startup aimed at inmates - Sep. 17, 2014
Inmates who maintain contact w their families have far lower recidivism rates; startup helps maintain contact
prison  recidivism  startup  family  Statistics  inmate  founder  mobile  postal  mail  photo  search  database  customer 
january 2018 by csrollyson
UW ADINT: Advertising as Surveillance
Superb FAQ: How to use #mobile #advertising to track individuals' locations + how to prevent
mobile  advertising  surveillance  research  study  exceptional  test  iphone  android  smartphone  network  FAQ  privacy  tracking  howto 
october 2017 by csrollyson
It Takes Just $1,000 to Track Someone's Location With Mobile Ads | WIRED
Useful example of how tech can be repurposed for very different ends: anyone can use #mobile #ads can track your location
mobile  smartphone  application  advertising  surveillance  exposé  q4  2017  research  study  tracking  howto  usecase  example 
october 2017 by csrollyson
Tired of Facebook? Here Are 6 Up-and-Coming Alternatives – Adweek
Six #socialmedia #platform hopefuls target kids music news community
social  media  platform  q2  2017  news  application  community  mobile  affinity 
may 2017 by csrollyson
Hello, OnStar - Meet Watson - |
Ibm Watson + GM Onstar aim to boost driver customer experience & productivity #analytics
ibm  watson  cognitive  computing  analytics  big  data  automotive  customer  experience  partner  brand  oil  restaurant  driving  car  q4  2016  mobile  music  park  productivity 
march 2017 by csrollyson
HP’s Takeback Program – Electronics TakeBack Coalition
Fantastic, practical way to dispose of old tech stuff responsibly; #kudos @HP
recycling  hightech  printer  computer  copier  laptop  smartphone  mobile  phone  hard  drive  battery  usa  hp  retail  free 
february 2017 by csrollyson
Nicole Van Der Tuin: Latest News, Work, Videos, Photos on Fast Company
Using mobile phone bill payment to assess give, help people access financial services
pioneer  tanzania  congo  malawi  nigeria  uganda  zambia  africa  mobile  phone  bill  financial  record  credit  bank  Financialservices 
october 2016 by csrollyson
Evolve or Die: What Banks, Like Dinosaurs, Must Do to Survive | Jason Henrichs | Pulse | LinkedIn
[commented] How the App Store has pulled the rug from under #banks' Web and #mobile presences #solsticefwd
csrblogcomment  bank  Financialservices  2016  Q3  mobile  transformation  disruption  apple  iphone  2csra  2cdo  cdo  cco 
september 2016 by csrollyson
Official Google Webmaster Central Blog
Rock on @google - downgrading #interstitials on #mobile #cx #ux
mobile  advertising  q1  2017  news  google  interstitial  user  experience  marketing  cco  2csra 
august 2016 by csrollyson
The psychology of restaurant menu design in the digital age
States the obvious #mobile #usability points but useful to show how #restaurants are transforming
restaurant  menu  application  mobile  usability  order  sales  customer  experience  acquisition  photo  2csrollyson  2execguide 
april 2016 by csrollyson
Disruptive trends that will transform the auto industry | McKinsey & Company
8 disruptors in #automotive: market segments, competitors, behavior #sharing #autonomous #connectedcar
trend  report  analysis  mckinsey  2016  Q1  connected  car  automotive  disruption  sharing  autonomous  selfdrive  value  chain  hightech  city  mobile  market  electric  vehicle  competition  reference  2snr  2csra  2cdo 
april 2016 by csrollyson
How to Build Apps for Smart Cars
USEFUL: 4 types of #ConnectedCar application development - #cars as #smartphone accessories #IoT #smart
connected  car  automotive  mobile  application  development  insight  vehicle  system  OBD  IVI  reference  IoT  2cdo  2csra 
april 2016 by csrollyson
Starbucks' CTO brews personalized experiences | CIO
New CIO @Starbucks shares how they're using #BigData & #mobile to drive #customer #experience #retail
starbucks  big  data  personal  experience  customer  loyalty  retail  coffee  restaurant  fastfood  cio  service  example  pioneer  mobile  application  cco  2cdo  2csra  sochap  2snr 
april 2016 by csrollyson
Tunisia Puts Nation's Currency on the Blockchain
Tunisia creates "eDinar" and #Android app makes e-currently a reality in 2016
q1  2016  blockchain  tunisia  bitcoin  economy  android  mobile  application  2ghcj  2cdo  2csra  2execguide 
march 2016 by csrollyson
Instant Articles
Intro to #Facebook's new "Instant Articles" news feed items in native markup hosted by FB & have much faster loads
Facebook  InstantArticles  howto  introduction  q1  2016  advertising  mobile  application 
march 2016 by csrollyson
Facebook Canvas
New #Facebook ad platform for telling stories with video & images
facebook  advertising  feature  introduction  q1  2016  platform  video  image  mobile 
march 2016 by csrollyson
DZee Health Solutions
Algorithm predicts #healthcare costs for people & firms, helps manage costs
healthcare  startup  patient  customer  client  cost  software  application  16cvs  mobile  benchmark  comparison  management  family 
february 2016 by csrollyson
Google Boots Ad Blockers From Google Play [downside of Android]
Shows huge @Apple #mobile advantage, controlling o/s + browser: #Google Boots Ad Blockers From #GooglePlay #Android
Operating_systems  mobile  browser  advertising  q1  2016  google  samsung  news  value  chain  conflict  android  cdo  2csra  2snr 
february 2016 by csrollyson
Marissa Mayer Decides Yahoo's Turnaround Needs a Turnaround | Digital - AdAge
Good analysis of #Yahoo the deflating dirigible - for anyone who's still aboard, pull the cord
yahoo  mature  business  ecommerce  internet  web  mobile  advertising  acquisition  strategy  turnaround  Statistics  q1  2016  marketing  digital  cdo  cco  2csra 
february 2016 by csrollyson
Oracle Roadmap to Modern Customer Service
Basic tech-focused adoption roadmap for #CX emphasizing #customer #service; social metrics outdated
vendor  promotion  marketing  model  enterprise  technology  Solution  customer  service  experience  omni  channel  empowerment  chat  website  mobile  social  media  metrics  measurement  knowledge  management  2csra  2snr 
january 2016 by csrollyson
Capturing value from future transportation technologies | Deloitte University Press
MUSTread: Analyzes scenarios for converging mobility: vehicle, device, IoT; O/S business models, opportunities built on #trust Thx @jhagel
mobile  IoT  strategy  vision  2016  Q1  automotive  smartphone  Operating_systems  sharing  fleet  Autonomous  vehicle  agent  big  data  cdo  2cdo  transport  uber  apple  google  analysis  hightech  2ghcj  thoughtleadership  trust  business  model  value  proposition 
january 2016 by csrollyson
Android is ousting Windows from its last mobile bastion | InfoWorld
SUPERB: How Microsoft walked away from embedded #supplychain devices; parallel to #Windows #Mobile? #retail
mobile  embedded  software  device  history  analysis  Q1  2016  windows  android  Operating_systems  open  source  google  microsoft  Tizen  supply  chain  inventory  b2b  retail  example  strategy  product  2csra  2ghcj 
january 2016 by csrollyson
7 Technology Trends Transforming Consumer Communication - Salesforce Marketing Cloud Blog
Recap of "7 transformative trends" changing relationships between firms and people + useful journey image
journey  customer  2014  image  digital  transformation  mobile  enterprise  brand  cmo  cco  cdo 
december 2015 by csrollyson
Digital transformation strategy | Deloitte University Press
Deloitte/MIT research survey on #digital #transformation: using social mobile big data to change business
digital  transformation  research  survey  deloitte  2015  social  mobile  analytics  big  data  cloud  cdo  2cdo  reference 
december 2015 by csrollyson
Desktime: Shared Spaces and Coworking Chicago
Book a desk at 25 Chicago cowork spaces for a simple monthly fee; the Orbitz of coworking! #fb
cowork  chicago  website  directory  application  software  tool  mobile  exceptional  2csra 
december 2015 by csrollyson
My Life After 44 Years In Prison - YouTube
Just released from 44 years in prison, philo riff on what he observes about people, society, the street #kudos
experiential  prison  philosophy  Society  culture  Newyorkcity  street  park  family  food  phone  mobile  2015  exceptional  2ghcj 
december 2015 by csrollyson
Creating an Effective Marketing Email (Infographic)
Ultra-simple 5-step guide to optimizing emails: many emails fail to take these steps, how about yours?
email  marketing  howto  infographic  2015  Q4  CTA  subject  image  text  format  mobile  statistics 
november 2015 by csrollyson
The Future of Digital Customer Experience | SolsticeFWD (with images, tweets) · csrollyson · Storify
#KeHe Foods' CIO takes us behind the curtain of #mobile #transformation (coverage of #solsticefwd )
food  mobile  application  casestudy  2015  Q3  natural  grocery  trade  show  value  proposition  conference  CIO  CDO 
november 2015 by csrollyson
The 3 Game Changers of Mobile Customer Experience
The beaten path (don't recommend); serving by mob.survey is a fail, note its aim is cost reduction; mobile offers hyped
mobile  marketing  q3  2015  customer  experience  service  beacon  bluetooth  retail 
october 2015 by csrollyson
The Future of Digital Customer Experience | SolsticeFWD (with images, tweets) · csrollyson · Storify
Rich coverage of #mobile #transformation trends: Practical insights: @forrester @johndeere @bosch @trunkclub & more
hightech  mobile  web  ecommerce  q3  2015  vision  cdo  customer  experience  marketing  application  iot  disruption  vendor  enterprise  solution  big  data  business  social  omni  channel  2cco  2cdo 
september 2015 by csrollyson
Oracle cross channel customer experience Celcom case study
2 #omnichannel case studies on Oracle; nice detail of customer journey incl. #socialmedia #retail #callcenter...
omni  channel  customer  experience  casestudy  oracle  enterprise  software  retail  call  center  website  mobile  social  media  2chcuo  cco 
september 2015 by csrollyson
Hamburger Menu: Handy Tool or Useless Icon?
Hysterical: solid argument w testing BUT they have a hamburg in their logo! ;^)
ux  design  user  experience  mobile  web  menu  Q2  2015  2chcuo 
september 2015 by csrollyson
Discover new Channels - IFTTT
Assign trigger (if) and result (that) - no data editing/sorting/manipulation though
tool  ifttt  social  news  rss  network  syndication  channel  software  web  mobile  yahoo  pipes  alternative 
august 2015 by csrollyson
How to Build an SEO Optimized Web Page
The most succinct beginner SEO tips I've seen, mostly told via infographics #kudos
SEO  search  engine  optimization  howto  infographic  guide  beginner  tool  reference  tips  2snr  2sbs  website  mobile  design  2execguide 
august 2015 by csrollyson
Beyond the Click: What’s Truly Driving Your Conversion Rate?
#SocialMedia #5 most critical factor in brand reputation, after product quality, cost, customer svc
q3  2015  customer  experience  acquisition  conversion  website  mobile  service  Research  Statistics  lifetime  value  proposition  social  media  review  reputation  marketing  operations  2snr  2sbs 
august 2015 by csrollyson
Why Analytics is Absolutely Necessary For Effective Customer Acquisition
Weaves together several analytics tools that aim to lower #customer #acquisition cost
customer  acquisition  metrics  example  tool  guide  q3  2015  email  website  analytics  ecommerce  mobile  test  SEO 
august 2015 by csrollyson
Can Your Reputation Withstand Increased Surveillance?
[commented]Astute reflection on proliferation of #mobile #drone cameras, potential loss of privacy
reputation  reflection  example  drone  mobile  smartphone  camera  video  theft  behavior  restaurant  neighbor  privacy  pointofview  q3  2015  Statistics  viral  police  surveillance  csrblogcomment 
july 2015 by csrollyson
Measuring the Lifetime Value of a Mobile Customer - Apptamin
Excellent discussion of profit in terms of customer lifetime value—for a #mobile app business. Optimal granularity & how-to #kudos
customer  acquisition  mobile  application  lifetime  value  howto  reference  cost  retention  user  experience  referral  virality  2014  2sbs  2snr  2execguide 
july 2015 by csrollyson
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