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csrollyson : multi   33

Take a trip through the Channels: Single, Multi, Cross and Omni | Retail industry
Quick trip through the journey: single > multi > cross >omni channel [it's not only retail tho]
digital  omni  multi  channel  history  cdo  adoption  guide  retail 
may 2014 by csrollyson
Real Business - How effective is your multi-channel strategy?
Short to-do list for retail store #Omnichannel #Mobile #socialbusiness
multi  channel  howto  web  ecommerce  mobile  store  uk  example 
march 2014 by csrollyson
Finding your digital sweet spot | McKinsey & Company
VALUABLE analysis of using #digital #transformation to boost revenue & cut cost-in 10 industries #kudos
q4  2013  digital  transformation  analysis  revenue  cost  industry  banking  transport  retail  grocery  omni  channel  multi  telecom  mobile  airline  hightech  insurance  apparel  hotel  publishing  CDO  strategy  innovation  foundation  2cdo  2csra 
february 2014 by csrollyson
The Shift in Hotel Bookings from Desktop to Mobile and Tablet Accelerates in Q3, 2013 - By Max Starkov & Sara O’Brien
Good adoption stats but advice wrong: do not manage tablet phone & web as "separate channels" go omni-channel for best #customer #experience
hotel  hospitality  digital  CDO  transformation  disruption  pointofview  statistics  analysis  study  adoption  customer  multi  channel  2013  2012  comparison 
december 2013 by csrollyson
@WalmartLabs: Why Walmart won’t succeed in e-commerce even if it does everything right.
[comment] Posits that Walmart's huge success with physical #retail will prevent it from succeeding in ecommerce & #omnichannel
walmart  ecommerce  siliconvalley  web  development  amazon  competition  store  retail  omni  channel  multi  pointofview  digital  transformation  cdo 
october 2013 by csrollyson
Recasting the Retail Store in Today’s Omnichannel World - Paper - A.T. Kearney
Discusses the value of physical stores in an #omnichannel world; references AT Kearney research Q1 2013, gives examples
omni  multi  channel  retail  store  q4  2013  atkearney  network  geography  journey  entertainment  industry  comparison  analysis  mobile  ecommerce  Statistics  UK  USA  example  cdo  digital 
october 2013 by csrollyson
Evolve Beyond Omnichannel To Delivering Unified Experiences | Forrester Blogs
[comment] Emphasizes putting #customer #experience FIRST—not channels—in ecommerce/mobile transformation #retail Thx @nigelfenwick
omni  multi  channel  customer  experience  csrblogcomment  focus  strategy  transformation  pointofview  workstream  touchpoint  retail  ecommerce  mobile  cdo  digital  2cdo 
september 2013 by csrollyson
eMarketer webinars, digital webinars | eMarketer
Archive of webcasts on ecommerce mcommerce omni-channel mobile retail
retail  b2c  marketing  omni  channel  multi  webinar  webcast  Statistics  mobile  ecommerce  web  big  data  digital 
september 2013 by csrollyson
Mobile Commerce Technology - M-commerce sales via smartphones hit $8 billion in 2012 - Internet Retailer
Forrester: mcommerce constrained by complex clickthrus & checkout processes [a long way to omni-channel]
mobile  mcommerce  adoption  forrester  report  usa  Q1  2013  checkout  omni  channel  cdo  digital  multi 
august 2013 by csrollyson
E-Commerce Is the Next Frontier in Global Expansion - Paper - A.T. Kearney
Mature market retails look to ecommerce to drive global retail expansion; the role of omni-channel
ecommerce  retail  global  transformation  BRIC  china  india  russia  brazil  statistics  report  2012  cdo  digital  foundation  omni  channel  multi 
august 2013 by csrollyson
Digital transformation through the eyes of the customer
I.T. POV on building post-multichannel customer experience Thx @chiefdigofficer
multi  channel  omni  uk  retail  apparel  ecommerce  i.t.  pointofview  customer  application  development  experience  website 
june 2013 by csrollyson
About Embodee | Embodee
"Try-on" patented tech aims to extend apparel online experience
omni  multi  channel  ecommerce  apparel  vendor  hightech  visualization 
june 2013 by csrollyson
PUMA: challenges in an omni-channel world | Embodee
Insightful interview w Puma Head Ecommerce on omni-channel challenges from firm and customer perspectives
omni  multi  channel  ecommerce  retail  brand  example  marketing  sales  cdo  digital  interview  customer  experience  global  disruption  zappos  shoes  apparel  sport  csrblogcomment  inventory  distribution 
june 2013 by csrollyson
How Country Road transformed into an omni-channel business
Australian apparel & home store case study has some nice detail on technology, inventory & fulfillment issues, quotes CTO
cdo  digital  casestudy  retail  ecommerce  transformation  australia  apparel  home  south  africa  cto  website  mobile  smartphone  tablet  adoption  inventory  Competition  strategy  omni  multi  channel  q2  2013  Foundation 
june 2013 by csrollyson
Chief Digital Office - Google+ - Responding to another omni-channel & cross-channel question…
[Commented] Some off-the-cuff advice for thinking who should run omni-channel in retail organizations
omni  multi  channel  retail  ecommerce  strategy  enterprise  cdo  digital  board  ceo  howto  csrblogcomment 
june 2013 by csrollyson
Infographic: How does same-day fulfillment work? | Shop.org Blog
Omnichannel deets: Simple infographic lays out 2 paths for "same day delivery"
ecommerce  mcommerce  omni  channel  infographic  multi 
may 2013 by csrollyson
Deloitte | Tech Trends 2013 | The Elements of Postdigital
Vision piece on social business, Data & Mobile; CIO focused, light on transformation, no mention of CDO
omni  multi  channel  social  business  network  thought  leadership  cio  digital  2013  deloitte  history  i.t. 
may 2013 by csrollyson
IBM Winning over the empowered consumer
RARE on-the-money insight in "retail" from global customer survey + digital social community analysis #kudos
retail  ecommerce  omni  multi  channel  report  2011  foundation  cdo  digital  empowerment  social  business  IBM  trust  relationship  model  research 
may 2013 by csrollyson
Omni-channel Retailing - Wikipedia, the free encyclopedia
Brief summary of omni-channel & how it differs from multi-channel; some good links
ecommerce  cdo  digital  omni  multi  channel  marketing  customer  experience  reference 
may 2013 by csrollyson

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