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Where do technical writers fit in an organisation | ffeathers
A short riff on where #technical #writers are often wired into organizations, #software #product #development teams
technical  writing  organization  team  csr19  user  experience  support  marketing  developer  community  engineering  product  management 
4 weeks ago by csrollyson
A Proven Method For Showing The Value Of Good UX — UX Articles by UIE
Superb: Practical how-to build support for #UX and #CX initiatives by measuring the costs of poor #user and #customer #experience
user  customer  experience  organization  howto  measurement  frustration  cost  business  case  sales  support  human  resources  productivity  employee  engagement  development  product  management  csr19  bullsi 
june 2019 by csrollyson
4 Engagement Models for Customer Success | ClientSuccess
Simple and useful review: #Designing your #customer #success model, high-touch, low-touch for #onboarding training adoption growth service
customer  success  organization  engagement  model  onboarding  training  installation  manager  account  size  profit  enterprise  smb  small  business 
june 2019 by csrollyson
The Importance of Listening to Customers and Closing the Feedback Loop
[commented] Snapshot of how @dropbox is boosting #customer #centricity (video/transcript). I asked how they backed customer focus with incentives to make it last #experience #CX #employee
customer  experience  csrblogcomment  organization  centricity  example  hightech  q2  2019  howto  focus  group  b2b  interview  advisory  board  employee  journey  management  csr19 
june 2019 by csrollyson
Silo Mentality cartoon | Marketoonist | Tom Fishburne
[commented] Responded to assertion that “marketing is best equipped to handle customer experience”; how to break silos to enhance #CX
csrblogcomment  marketing  customer  experience  pointofview  cartoon  silo  organization  sales  Q2  2019  brand  enterprise  csr19 
june 2019 by csrollyson
Journey Mapping to Hypothesis Mapping: Creating Better CX - Heart of the Customer
2 Pitfalls of customer journey mapping: Mistaking #hypothesis maps for #journey #maps + showing hypothesis maps to #customers + how to use them together #CX
journey  hypothesis  map  customer  experience  comparison  howto  csr19  pitfall  process  organization  team  2015  Q4 
may 2019 by csrollyson
Journey Mapping: Start With Your Hypothesis | CustomerThink
Concise comparison of #customer hypothesis and #journey maps, then suggests how to use each to improve #experience #CX. BTW #Agile #Digital #ethnography is very useful in testing #hypothesis #maps
hypothesis  journey  map  customer  experience  howto  example  pitfall  B2B  organization  workshop  team  collaboration  csr19  reference 
may 2019 by csrollyson
5 Strategies for Building on Journey Mapping Success
How to create serious value from #journey #mapping: Specific ways to act on maps to move the ball + suggests pitfalls that oft befall teams #CX #digital #transformation #customer #research
journey  map  implementation  action  howto  usecase  example  tactics  storyboard  concept  drawing  visualization  prototype  design  pitfall  touchpoint  priority  hypothesis  future  white  space  vision  innovation  transformation  roadmap  orchestration  team  organization  customer  experience  research  agile  csr19  bullsi 
may 2019 by csrollyson
Creating a Culture of Customer Centricity - TandemSeven - The Experience Innovation Company
Pithy point of view on #customer #centricity: argues that the key to organization change is [truly] customer-centric #user #research and persona models. To this I'd add #JTBD
pointofview  customer  experience  transformation  centricity  enterprise  brand  Competition  organization  change  user  executive  team  empowerment  irony  research  persona  model  value  proposition 
may 2019 by csrollyson
5 steps to building a seamless customer experience
Excellent advice for how to use #customer #journey #maps to create value in organizations. Subtleties like common language, mission, more... #kudos #CX #experience
customer  experience  journey  map  howto  management  value  ROI  strategy  organization  change  collaboration  buyin  bullsi  csr19  framework  language  mission  employee  empowerment 
april 2019 by csrollyson
Illinois Coalition for Immigrant and Refugee Rights
Activist NGO fights for #refugee and #immigrant rights in #Illinois
illinois  ngo  refugee  immigrant  migrant  rights  politics  legal  activism  organization  19eyz 
april 2019 by csrollyson
Loyola Refugee Outreach - Posts
LUC student organization aims to bring community awareness to refugees' integration challenges and victories
student  university  organization  club  bullsi  19eyz  refugee  outreach  community  Rogerspark 
march 2019 by csrollyson
Freedom U. Georgia - Posts
News: community showdown during board of regents meeting to draw attention to undocumented students, who are currently banned from Georgia public universities
facebook  refugee  activism  organization  undocumented  student  university  community  conflict  19eyz  georgia 
march 2019 by csrollyson
Refugee Women's Alliance (ReWA) - Posts
#Refugee #women's alliance in Seattle empowers refugee women and families #kudos
facebook  page  19eyz  bullsi  women  seattle  washington  organization  community  nonprofit  empowerment 
march 2019 by csrollyson
Syria Refugee Crisis | Quick Facts on Syrian Crisis | Mercy Corps
Oregon-based #aid #org @mercycorps excellent summary page on #Syria #refugees > "48% of Syrian refugees are children"
syria  refugee  bullsi  statistics  summary  infographic  19eyz  reference  organization  aid  children 
march 2019 by csrollyson
Mission statement – Ipso cultural context
@ipso_care #empowers #refugees to support each other in #mental #health, so they can adjust to their #host nations #kudos
organization  nonprofit  german  berlin  refugee  19eyz  bullsi 
march 2019 by csrollyson
Humanitarian Relief Continues as Syrian Refugee Crisis Intensifies
#Syria #refugee relief charity with USA chapters has programs for children, women, families #education #shelter #food
refugee  ngo  syria  muslim  support  organization  19eyz  humanitarian  usa  relief  family  children  women 
march 2019 by csrollyson
Tent Partnership | Home
Tent engages big business to support #refugees worldwide past the immediate stage, helps them integrate into #host #countries
refugee  empowerment  integration  host  country  corporate  usa  canada  europe  website  bullsi  organization  19eyz 
march 2019 by csrollyson
The Customer Journey Map: Why It’s Essential - CMNTY Blog
Striking: Post on why/how to create #customer #journey #maps is NOT customer-focused. Sadly, this is the rule, not the exception #CX
brand  customer  journey  map  platform  experience  CSR19  howto  tools  value  proposition  example  organization  usecase 
march 2019 by csrollyson
(5) Human-centred solutions to the refugee education crisis | LinkedIn
Teacher in Refugee Learning Centre pays it forward and volunteers to educate #refugee #girls
refugee  girl  education  organization  linkedin 
february 2019 by csrollyson
Our CanDo Community | CanDo
New UK crowdfunding platform connects global "humanitarians" (donors) to beneficiaries (local host country orgs on the ground)
refugee  support  community  crowdfunding  platform  uk  syria  startup  19eyz  bullsi  organization  Global 
february 2019 by csrollyson
How to Pick the Best Customer Journey Analytics Platform for You
Yes, a pitch for their platform but head/shoulders above most other posts. Enterprise viewpoint, uses true analytics to inform #customer #journey #map creation & optimization
customer  experience  journey  map  persona  enterprise  software  platform  vendor  analytics  exceptional  organization  data  marketing  automation  comparison  analysis  reference  bullsi  example  image  IT  csr19 
february 2019 by csrollyson
How to Put Customer Research to Work
Details issues around #customer #journey #maps & #personas; asserts that most are one-offs & various versions proliferate & recommends using a central repository (theirs ;^). #marketing #cx #ux silos
customer  user  experience  journey  map  persona  enterprise  software  application  howto  csr19  image  organization  marketing 
february 2019 by csrollyson
Vote On The 2018 AIGA Chicago Board Slate | AIGA Chicago
The only mention about design ethics at AIGA, it's a new committee
design  ethics  organization  association  chicago  chapter 
february 2019 by csrollyson
Home | Transportation Alternatives
"Take back the streets" org in NYC #cycling #public #transport #environment
cycling  transport  Newyorkcity  nonprofit  organization  empowerment  green  environment 
february 2019 by csrollyson
Jane Addams Senior Caucus
Advocacy org focusing on seniors housing healthcare economy. “housing is a human right”
senior  boomer  elderly  advocacy  organization  nonprofit  usa  chicago  politics  19jam  housing  equality  healthcare  justice  rent  control 
january 2019 by csrollyson
Housing Action Illinois |
Coalition that champions affordable housing in Illinois
affordable  housing  organization  illinois  chicago  website 
january 2019 by csrollyson
Home | Rogers Park Sustainability Initiative
Nascent website for sustainable Rogers Park: Focused on recycling, composting, gardening, and shoreline/beach restoration
Rogerspark  sustainability  organization  website  recycling  garden  compost  beach  restoration 
august 2018 by csrollyson
ALA Libraries Transform | An initiative of the American Library Association
Awareness campaign showing stakeholders and users how libraries are evolving in the digital age
library  organization  institution  transformation  campaign  usa  culture  Society  digital  disruption 
june 2018 by csrollyson
We're getting better and better at manipulating videos to create false images...
[comment] How manipulation of digital artifacts could hurt large impersonal organizations the most
csrblogcomment  digital  manipulation  2018  q2  video  artifact  fake  reflection  organization  bureaucracy 
june 2018 by csrollyson
Apna Ghar, Inc. (Our Home) - HOME
Domestic violence support and services for women who recently immigrated
domestic  violence  women  shelter  organization  empowerment  drivetotrust  trust  services  immigration  culture 
april 2018 by csrollyson
Family Rescue Inc.
Domestic violence support and services for women and children
domestic  violence  women  shelter  organization  empowerment  drivetotrust  trust  services  family  children 
april 2018 by csrollyson
Who's Using Data for Good in Chicago? | LinkedIn
Off the cuff list useful to orient oneself to pursue tech-for-good projects #kudos
data  big  social  good  chicago  list  nonprofit  cause  organization  initiative  program  bullsi  tool 
april 2018 by csrollyson
Events Calendar | Chicago Literacy Alliance
Brings together various literacy nonprofits in chicago to benefit children and adults
chicago  events  literacy  nonprofit  drivetotrust  adult  children  alliance  organization 
april 2018 by csrollyson
Congress opens second investigation into USA Gymnastics sex abuse scandal
The most heinous #sex #abuse scandal: #Olympic #doctor consistently abused 100s of athletes for 20+ years while officials ignored complaints
usa  gymnastics  olympics  team  sexuality  abuse  physician  michigan  state  university  organization  governance  Q1  2018 
february 2018 by csrollyson
Chicago | Enterprise Community Partners
National org with Chicago office: promotes various development projects in underprivileged neighborhoods
chicago  community  economy  development  underprivileged  realestate  transit  sustainability  housing  health  elderly  loan  investor  organization 
january 2018 by csrollyson
Elevated Chicago – The Chicago Community Trust
Partnership to unlock economic potential of el stations in underprivileged Chicago neighborhoods
chicago  community  development  partnership  transit  station  economy  underprivileged  equality  drivetotrust  organization  program 
january 2018 by csrollyson
Elevate Your Home's Efficiency w a free retrofit - Elevate Energy
Helps homeowners in underprivileged neighborhoods to upgrade their building's energy efficiency
realestate  drivetotrust  organization  program  energy  power  utility  retrofit  savings  upgrade 
january 2018 by csrollyson
Center for Neighborhood Technology
Improves Chicago's livability: upgrade built envt, transit, walkability, real estate development, public spaces...
chicago  economy  development  organization  agency  transit  urbanism  planning  research  architecture  policy  advocacy  housing  environment  wastewater  walkability  drivetotrust 
january 2018 by csrollyson
(11) Black Girls Do Bike: CHICAGO
Women of color banding together and supporting each other in cycling
cycling  chicago  women  black  color  community  empowerment  facebook  17bern  organization 
december 2017 by csrollyson
About - Building Healthy Communities | Active Living By Design
Advises communities on evolving to more active lifestyles, focusing on physical activity, diet, build environments
organization  consulting  firm  transport  health  diet  nutrition  empowerment  partner  model  north  carolina  usa  community 
november 2017 by csrollyson
35 Food Education Organizations – Food Tank
Curated programs worldwide that help people counter environmental and wellness destruction by #BigFood
food  politics  big  empowerment  community  organization  program  global  list  directory  obesity  health  nutrition  environment 
october 2017 by csrollyson
History - Sarah's Circle
Multiple services to support homeless women on Chicago's North Side
women  homeless  nonprofit  organization  uptown  chicago  agency  empowerment  food  cooking  mental  illness 
october 2017 by csrollyson
Response to David Byrne's "Eliminating the Human"
[comment] David Byrne's reflection on #hightech elimination of #humans in our lives cc/ @dbtodomundo
human  machine  reflection  csrblogcomment  q2  2017  cdo  cco  ceo  organization  artificial  intelligence  learning  intimacy  pointofview 
may 2017 by csrollyson
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