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What Integrated Care Really Means - Humana
Humana POV well meant but describes status quo, doesn't mention patient or integrate empowerment
usa  healthcare  payer  pointofview  provider  physician  patient  relationship  continuity  care 
february 2016 by csrollyson
Your 10 minute office visit needs 8 people and 45 minutes of work
PRICELESS: Details admin work at doctor's office, describes the 1/3 USA #healthcare cost that's admin
physician  office  workstream  visit  patient  administration  cost  healthcare  doctor  medicine 
february 2016 by csrollyson
DZee Health Solutions
Algorithm predicts #healthcare costs for people & firms, helps manage costs
healthcare  startup  patient  customer  client  cost  software  application  16cvs  mobile  benchmark  comparison  management  family 
february 2016 by csrollyson
The U.S. Health Care Market: A Strategic View of Consumer Segmentation
Study of 6 #healthcare personas, 4 years apart, measures change in attitude to insurance, medicine, wellness, cost...
2012  persona  segment  usa  healthcare  study  model  patient  insurance  medicine  attitude  habit  2008 
january 2016 by csrollyson
Social Media & Healthcare Marketing Guidelines | Sprout Social
Clearly outlines what constitutes HIPAA/PHIPA & PHI; some examples of violations & how-tos
social  media  policy  risk  healthcare  provider  hospital  patient  hipaa  phipa  phi  Q3  2015  example  violation  how-to 
january 2016 by csrollyson
Lessons Learned: Leaders Stepping Out to Transform Health and Health Care
#Healthcare providers look outside their walls, partner w community orgs to solve root causes of poor health
healthcare  community  reform  example  provider  association  hospital  health  patient  1cv6s 
january 2016 by csrollyson
What do Payers think of Customer Experience in Healthcare?
Payers' view of #customer #experience in #healthcare: Who does it? How to improve patient expc? Patient education needed
healthcare  payer  patient  provider  customer  experience  spain  germany  interview  empowerment  education  cco 
september 2015 by csrollyson
Retention vs. Acquisition: The Power of Patient Relationships
Short post on growing physician practices by focusing on patient retention; uses publishing as example
healthcare  physician  practice  marketing  patient  customer  acquisition  retention  publishing  example  trust 
august 2015 by csrollyson
What Could've Caused my Uneven Eyes? Doctor Answers, Tips
Plastic surgery Q&A forum shows useful range of provider styles (21 MDs respond). Some are promotional while others are serve-first. @philipyoung suggests an appt. @brentmoelleken provides his own thought leadership. @yoashenzer gives a nice explanation and refers to other MDs, so feels more collaborative. @richardrand offers a counterpoint and recommends against surgery and suggests OP could be less critical of himself. Likewise @rachelstreu suggests that surgery would probably produce little change. When providers recommend against the surgery, their trust levels can rise significantly.
2sds  plastic  surgery  eye  patient  physician  bullsi  forum 
may 2015 by csrollyson
What size and placement? Under the muscle placement or over?(photos) - Breast Augmentation, Breast Implants, and Plastic Surgeons Forums
Excellent example of how healthcare is changing; breast aug client gets "second opinion" type information from another plastic surgeon. Note @kosepuus gives significant detail with her OP, along with pics, which are normal for this procedure. @drpelletiere shows his/her expertise with the details in response. Note @kosepuus follows up with pics to support her next point (here a pic is worth WAY MORE than 1,000 words ;^). This helps elicit another great response from @drpelletiere.
2sds  plastic  surgery  breast  augmentation  patient  physician  illinois  forum  discussion  second  opinion  medicine  cosmetic  healthcare 
may 2015 by csrollyson
Liver transplant for cholangiocarcinoma - Cancer - MedHelp
Several patients/families advise each other on liver cancer/transplants. @wayne1343 gives a standout contribution that shows that laymen/patients can be very well informed. Note that several participants suggest hospitals and physicians around the country for the specific procedure under discussion. This is remarkable as it shows how patients are partners to physicians now; they do not have the training of med professionals, but they often become very well informed in forums like this one.
cancer  forum  discussion  liver  medical  tourism  vendor  selection  patient  2sds  medicine  healthcare  bullsi 
may 2015 by csrollyson
Soft Lump on Head - Cancer - MedHelp
Thread useful for learning since it exhibits effective and not effective posts. OP @johnny2020 gives incomplete info, so MD @bhumikamd asks questions to get more complete data. @johnny2020 answers the Qs, so the MD gives OP a medical reference and encourages further discussion. OP gives the forum an update after 10 months. Several other posters pile on, but their posts contain little data & reflect the need to be heard. I don't mean to diminish this need, but without giving details or framing what kind of help they want, they reduce the chance they'll get responses. And none did.
cancer  forum  discussion  patient  physician  healthcare  medicine  2sds 
may 2015 by csrollyson
vocal cord cancer - Cancer - MedHelp
Excellent example of a cancer patient having a detailed discussion with a physician in a public forum about patient's recovery from radiation and chemotherapy for her throat cancer. It shows that MDs can and do have medical discussions in digital public; @heinrikmd serves @lolita620 in several rounds of questions. Note that specific (technical) details greatly increase the quality of the interaction; vagueness acts as a wet blanket. @heinrikmd's first response indirectly invites more detail.
cancer  forum  discussion  bullsi  2sds  physician  patient  throat  radiation  chemotherapy 
may 2015 by csrollyson
Hospitals Are Mining Patients' Credit Card Data to Predict Who Will Get Sick - Businessweek
#Healthcare providers use #BigData to predict need for care, ability to pay & adherence to care
credit  card  data  hospital  provider  q3  2014  big  healthcare  prediction  medicine  behavior  readmission  patient 
april 2015 by csrollyson
Why Hospitals Want Your Credit Report - WSJ
Gray area: Hospitals aim to predict non-payment, sometimes before treatment, using credit score
patient  pay  hospital  credit  card  report  prediction  q1  2008  privacy  healthcare  provider 
april 2015 by csrollyson
STATPAYMD
Patient pay solution for medical practices and hospitals
healthcare  patient  pay  startup  chicago  billing  medical  provider  business  office  q1  2015 
march 2015 by csrollyson
Liposuction Cost | Lipo Secrets
Lipo client compiled a valuable list of how lipo works and what various types/combinations cost; she doesn't list sources but her explanations are valuable
liposuction  client  patient  reference  cost  procedure  15asp  bullsi 
january 2015 by csrollyson
Liposuction: Long term results of liposuction | Ask the Expert
Surgeon answers prospective patient's concerns about fat redistribution, post-lipo
liposuction  patient  client  physician  q&a  15asp  ws1 
january 2015 by csrollyson
Liposuction Worth it? Reviews, Cost, Pictures - RealSelf
Probably the best-curated site for lipo client experience and discussion
liposuction  review  patient  client  experience  bullsi  forum  discussion  15asp 
january 2015 by csrollyson
eyelid surgery | Johnbalaya
Excellent personal account of adult child taking diabetic mom for eyelid surgery
eyelid  surgery  patient  family  experience  photo  diabetes  cosmetic  medical  bullsi  15asp 
january 2015 by csrollyson
Corneal Scarring and eyelid surgery
Eyelid surgery mentioned in detailed medical discussion about dry eyes & medical complications
eye  eyelid  surgery  healthcare  usa  patient  experience  north  carolina  discussion  forum  medical  bullsi  15asp 
january 2015 by csrollyson
lower eyelid surgery
Surgeon advises eyelid surgery prospects in forum
eyelid  surgery  discussion  physician  patient  ws1  bullsi  15asp  eye 
january 2015 by csrollyson
Marijuana linked to Nose Surgery Recovery? - How to Grow Marijuana Forum
Patient account of remarkable recovery from nose surgery using surprise technique
nose  surgery  recovery  ws3  marijuana  patient  story  15asp 
january 2015 by csrollyson
PSJ - Plastic Surgery Journeys
Fee-based site claims to be community of experienced medical tourism clients (plastic surgery)
plastic  surgery  cosmetic  community  forum  medical  tourism  travel  client  patient  15asp 
january 2015 by csrollyson
Patients’ reviews: DocAdvisor | The Economist
PHYSICIAN #rating sites: how they're affecting #healthcare in USA China UK Germany
healthcare  medicine  physician  patient  review  14nm  rating  website  lawsuit  example  usa  china  social  business  relationship  trust 
august 2014 by csrollyson
The Limits of Physician Referral in Finding a New Doctor | Center for Advancing Health
MUSTread cases of physician referrals gone wrong: MDs quoted reveal that referrals often involve large unknowns
physician  referral  patient  example  bullsi  story  healthcare  doctor  14nm  exceptional  medicine  performance  data 
june 2014 by csrollyson
Recovery after partial nephrectomy for cancer - Cancer - MedHelp
Long thread of several patients, and a physician, on post-operative experiences from cancer-related kidney operations. Note that participants' level of knowledge varies widely. The most valuable contributions use facts to support their questions or assertions; opinions are far less valuable unless they also include facts.
cancer  forum  discussion  patient  physician  14nm  bullsi  2sds 
june 2014 by csrollyson
Pulmonary Hypertension - Congestive Heart Failure - MedHelp
Discussion between patient and physician in expert forum on congestive heart failure
heart  patient  physician  discussion  forum  bullsi  14nm  tq14 
june 2014 by csrollyson
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