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csrollyson : personalization   5

Personalisation is key to increasing customer loyalty - raconteur.net
The new table stakes: Using software to get personal w #customers in #retail #cx
retail  q3  2015  uk  personalization  social  media  big  data  ecommerce  cdo  2cdo  customer  experience  cco  2cco  sochap  2sochap 
october 2015 by csrollyson
Fashioning a Memorable Retail Experience That People Will Share
Useful #retail apparel example of using personalized social interactions to create trust & business #customer #experience
pinterest  retail  apparel  collaboration  style  women  trunkclub  threadless  commco  business  model  community  social  digital  customer  service  experience  personalization  2sbs  Platform 
october 2014 by csrollyson
Amplify the Customer Experience with Personalization | Genesys Blog
Approaching #omnichannel fr contact center POV; CEM can provide data to personalize service
customer  Experience  platform  pointofview  personalization  integration  omni  channel  phone  service  Q1  2014  cdo  digital  2cdo  2csra  2sbs 
march 2014 by csrollyson

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