recentpopularlog in

csrollyson : pointofview   947

« earlier  
UX writing versus microcopy - UX Collective
Tries to delineate differences in terms and roles on #product user experience teams: UX writing, #content strategy, microcopy... within the context of #UX #design #technical #writing
ux  user  experience  writing  content  strategy  product  microcopy  definition  pointofview  research  role  team  design  journey  technical  csr19 
8 days ago by csrollyson
Inspiring techies to become great writers | Cameron Shorter
The importance (and shortage) of #technical #writers within #open #source communities + #software #documentation models, a call to action and a story
technical  writing  bullsi  open  source  pointofview  2019  australia  community  developer  software  process  geospatial  story  research  reference  communication  hightech  gap  documentation  model 
4 weeks ago by csrollyson
Silo Mentality cartoon | Marketoonist | Tom Fishburne
[commented] Responded to assertion that “marketing is best equipped to handle customer experience”; how to break silos to enhance #CX
csrblogcomment  marketing  customer  experience  pointofview  cartoon  silo  organization  sales  Q2  2019  brand  enterprise  csr19 
june 2019 by csrollyson
What the (bleep) is Service Design, anyway?
Useful: #service #design consultant on the emerging field and how his global consultancy uses it with clients + examples
service  design  introduction  pointofview  definition  example  front  back  stage  disney  fsi  office  transit  human  customer  centricity  experience  journey  csr19 
june 2019 by csrollyson
Attention Marketers: Your Campaign Workflow Is NOT A Customer Journey - Kerry Bodine
Impassioned debunk of #marketing's confusion of #customer #journey with marketing process #automation - @kerrybodine points out that customers' intentions are their own, and they don't include buying a product!
customer  experience  journey  map  debunk  marketing  automation  confusion  pointofview  2019  q2 
may 2019 by csrollyson
Creating a Culture of Customer Centricity - TandemSeven - The Experience Innovation Company
Pithy point of view on #customer #centricity: argues that the key to organization change is [truly] customer-centric #user #research and persona models. To this I'd add #JTBD
pointofview  customer  experience  transformation  centricity  enterprise  brand  Competition  organization  change  user  executive  team  empowerment  irony  research  persona  model  value  proposition 
may 2019 by csrollyson
Why Research Could Make or Break Your Journey Mapping Effort
Brilliant: Contrasts hypothesis v. #journey #maps, shows why many maps fail to deliver; they use internal data, NOT customer-centric unstructured data that's focused on JTBD. BTW, #Agile #Digital #Ethnography changes the game in journey research.
journey  map  research  pointofview  qualitative  quantitative  howto  value  proposition  2017  Q3  customer  experience  outcome  jtbd  touchpoint  comparison  bullsi  bullsi2  pitfall  hypothesis 
may 2019 by csrollyson
Championing the Customer Experience | Brandwatch
Argues that customer experience is marketing, takes a brand/enterprise view of #customer #experience culture using @deloitte's maturity model @vizia
marketing  customer  experience  pointofview  platform  enterprise  data  integration  IT  strategy  CCO  executive  model  deloitte  maturity  csr19  business  intelligence  analytics  social  media  journey  map  adoption  touchpoint 
may 2019 by csrollyson
Opinion | It’s Time to Break Up Facebook - The New York Times
Detailed argument for breaking up #Facebook as we broke up #AT&T and #StandardOil - When firms become so dominant that they control business sectors and culture, they have to split #monopoly
facebook  hightech  pointofview  2019  Q2  founder  zuckerberg  social  network  monopoly  regulation  breakup  ATT  example  innovation  market  power  privacy  instagram  whatsapp  acquisition  competition  concentration  politics  data  artificial  intelligence  advertising  bullsi  reference 
may 2019 by csrollyson
Touchpoint | Service Design and CX: Friends or foes?
Spring 2016 Touchpoint focuses on similarities and differences b/t #service #design and #customer #experience #CX
service  design  touchpoint  customer  experience  journal  Q2  2016  comparison  pointofview  marketing  advertising  model  philosophy  approach  Insight  csr19 
april 2019 by csrollyson
How To Find A (Good) Film Producer
Concise how-to helps #filmmakers find the right #producer partner + How to approach candidates #FiveMillionFilm ^cr
howto  producer  advice  19eyz  filmmaker  networking  festival  referral  pointofview  research 
april 2019 by csrollyson
ABOUT | Dear Producer
A blog dedicated to producers who are often underappreciated by the #film public and unexperienced sr creatives #insight #kudos @dearproducer ^cr
producer  blog  reference  film  business  creative  pointofview 
april 2019 by csrollyson
Council Post: Four Ways To Disconnect From Technology And Start Living In The Moment
Reclaim your attention by #unplugging from a lot of tech you don’t need: how to optimize #smart #devices #digital #detox
iphone  smartphone  smartwatch  laptop  detox  email  slack  crm  tactic  management  energy  attention  technology  pointofview  Q2  2019 
april 2019 by csrollyson
The Design Firm Is (Walking) Dead - Core77
On-point observations about the sunsetting of pureplay service design firms
service  design  reference  professional  pointofview  2015  firm  acquisition  analysis  client  enterprise  example 
march 2019 by csrollyson
The New Face of Audience Journey Mapping in Healthcare - Forum for Healthcare Strategists
POV espouses using "brand journalism" to reach consumers earlier in their decision journeys; cites 83% [all] customers access digital/web late in their journeys; 33% healthcare patients self-diagnose online
healthcare  marketing  customer  patient  experience  pointofview  journey  content  q3  2018 
march 2019 by csrollyson
Opinion: We have a common responsibility to fight anti-refugee rhetoric - UNHCR Canada
Powerful story of healing. #Canada host of #Vietnamese #refugee now sponsoring #Syrian refugee. Rare story of empathy for fear-driven suspicion of refugees
19eyz  bullsi  refugee  canada  pointofview  exceptional  story  vietnam  syria  empathy  politics  fear  security  job  host  relationship  economy  community 
march 2019 by csrollyson
The 13 Tough Questions Film Investors Ask - Raindance
Helpful list of #indie #film #investor concerns and how #filmmakers can answer them #social #media
indie  film  investor  pointofview  question  19eyz  list  insight  commercial  roi  psychology  empathy  tactic  distribution  perk  trust  social  media  product  placement  Business 
march 2019 by csrollyson
Big View Counts - Rodriques Law
Argues that even more than generating money, #crowdfunding shows viewer demand before your film is made and #investors like it #value proposition
value  proposition  crowdfunding  indie  film  pointofview  investor  demand  indiegogo  kickstarter  view  metric  market  viewer  supporter  19eyz  bullsi  finance  Business 
march 2019 by csrollyson
How the Grok Narrative Motivates Me | Mark's Daily Apple
Nice allegory: What if Grok were to observe modern humans' diet and exercise habits
paleo  pointofview  science  debunk  philosophy  hunter  gatherer  diet  exercise  comparison  imagination  bullsi 
march 2019 by csrollyson
The "True" Human Diet - Scientific American Blog Network
Points out that the idea that paleolithic man didn't eat grains is a myth and that there was no "paleolithic diet"
paleo  diet  evolution  scientist  debunk  pointofview  q2  2017  myth  primal 
march 2019 by csrollyson
Why Understanding our Food Systems Matters - Community Dining
Delightfully human: #Sustainable #farming pioneer invites us to question megafood practices that most of us follow without being aware of our choices
sustainability  farm  food  table  community  pointofview  economy  pioneer  grocery  exceptional  local  customer  farmer  ecosystem 
march 2019 by csrollyson
6 Customer Journey Mapping Examples: How UX Pros Do It
Varied post and different approach: 6 UXers offer their experiences, points of view
customer  journey  map  example  pointofview  csr19 
february 2019 by csrollyson
Are Potatoes Paleo? / Ultimate Paleo Guide
Potatoes contain a natural toxin called saponin. Researchers haven’t studied saponin much, but it is thought that is causes nausea, vomiting, and diarrhea in some people
potato  paleo  primal  pointofview  starch  sweet  comparison  nutrition  history 
february 2019 by csrollyson
Scientific totalism
Argues that science asserts that it is the only authority for explaining the world; self-referentially it discredits anything that isn't "scientific"
science  totalism  authoritarianism  history  church  renaissance  pointofview  astrology  spirituality  proof 
february 2019 by csrollyson
Forced Resignations at NCH Healthcare System Expose Medicine’s Dark Side | David Johnson, 4sighthealth
Example of reactionary medical association squelching a #customer #experience innovation pilot in a Florida #hospital system #healthcare #kudos @4sighthealth
healthcare  hospital  putsch  florida  analysis  pointofview  hospitalist  pilot  Q1  2019 
february 2019 by csrollyson
Product Placement For Indie Filmmakers - Cordurouy
Some detailed thoughts and reflection of using product placement in indie films
indie  film  finance  product  placement  pointofview  example  bullsi  19plx  19eyz  Business 
february 2019 by csrollyson
Immunotherapy has changed cancer medicine. But it's no miracle cure | Ranjana Srivastava | Opinion | The Guardian
Oncologist SH3 emphasizes negative emotional side effects of CAR-T hype, relates several SH1 patient conversations
opinion  pointofview  sh3  oncologist  australia  q3  2017  cartcell  18sbx  death  grief  family  bullsi  bullsi2 
january 2019 by csrollyson
Unmet Needs in Treating Relapsed NHL
Relatively brief discussion interesting as shared oncologist point of view; does not mention car-t
ATC  physician  18sbx  nhl  dlbcl  relapse  refractory  treatment  cancer  pointofview  2ndline  3rdline 
january 2019 by csrollyson
Republicans’ lack of alarm over the shutdown reveals a disturbing truth | Ross Barkan | Opinion | The Guardian
Astute assertion: shutdown could be a way to discredit government services many conservatives would like to cut permanently. Reagan example
government  shutdown  Q1  2019  trump  republican  policy  tactic  pointofview 
january 2019 by csrollyson
Why are the 'yellow vests' protesting in France?
A different maillot jaune: protracted protests in france target Macron and elite
france  protest  pointofview  macron  elite  politics  economy  wealth  Q1  2019 
january 2019 by csrollyson
The Left Case Against the EU (1/2)
Bitter reflections on Greece’s capitulation to EU institutions argues no evolution is possible, they are too brittle
greece  europe  union  euro  analysis  pointofview  negotiation  history  Q1  2019  uk  brexit  grexit  ruling  class  elite  socialism  ecb  bank  control  democracy 
january 2019 by csrollyson
Is Smoked Salmon Healthy?
Mark examines several fringe foods & drinks for their applicability to neo paleo lifestyles
yoost  nutrition  yeast  pointofview  paleo  primal  salmon  smoke  food  energy  drink  brine 
november 2018 by csrollyson
Food Apartheid: The Silent Killer in the Black Community
Polemic and personal story about food apartheid | deserts in black communities
food  desert  apartheid  pointofview  Newyorkcity  uk  comparison  black  community  diabetes  health  wellness  fastfood  q2  2015 
november 2018 by csrollyson
BREAKING - CMS Misdirection: Two Troubling Decisions Damage Market Competitiveness, Does One Reversal Help?
How #pharma #drug prices are ballooning—and overwhelming *entire* state budgets: Massachusetts' example #healthcare
pharma  medicaid  massachusetts  example  price  q3  2018  pointofview  analysis  healthcare  use 
july 2018 by csrollyson
Opinion | John McCain Battles Donald Trump With His Dying Breaths - The New York Times
Reflection on @JohnMccain and #trump in terms of morals, comportment, ego, service to country
pointofview  politics  2018  q2  mccain  republican  trump  bush  comparison  vietnam  honor  service  narcissism  palin  reflection  ego 
may 2018 by csrollyson
Life is too precious to worry about death - The only end of age
Ehrenreich proposes resisting death less vehemently and lessening life-prolonging medical treatments
death  usa  review  book  philosophy  aging  healthcare  religion  pointofview  2018  medical 
april 2018 by csrollyson
Jeff Bezos v the world: why all companies fear 'death by Amazon' | Technology | The Guardian
How #Amazon’s focus on customer experience, using data #analytics and #automation, has a big dark side #cx
amazon  pointofview  competition  Q2  2018  ecommerce  retail  example  partner  market  entey  big  data  analytics  customer  price  convenience  labor  job  robot  warehouse  automation  fear 
april 2018 by csrollyson
What Black People Have Always Known About Diversity Policies
Comment on the incongruency of how “diversity” is stated and practiced
usa  culture  black  racism  Q2  2018  pointofview  starbucks  philadelphia  police  retail  h&m  applebees  diversity 
april 2018 by csrollyson
Don’t let Brexit undermine Ireland’s peace | Hillary Clinton | Opinion | The Guardian
Hillary Clinton remembers the importance of women in nogitiating the Good Friday Agreement
ireland  brexit  border  pointofview  clinton  history  women  politics  poverty  security  civil  war  terror 
april 2018 by csrollyson
The Digital Bromad: How Toxic Masculinity Thrives Abroad
Multiple stereotype discussion focusing on an odious example. Discussion a needed alt POV
culture  stereotype  pointofview  discussion  digital  nomad  sexism  men  women  hightech  asia  Q2  2018  podcast  consumerist 
april 2018 by csrollyson
Facebook VP wrote site's actions were 'de facto good' – even if they led to deaths | Technology | The Guardian
Connecting people can enable terror, but more good than bad, so we have to accept it— (paraphrased) says @Facebook executive
facebook  executive  pointofview  philosophy  controversy  Q1  2018  people  terrorism  connection 
march 2018 by csrollyson
How Millennials Have Changed Charitable Giving
Giving trends among #millennial generation: episodic, online, outcome-focused #nonprofit #social #impact #media
nonprofit  millennial  cause  behavior  donor  social  media  giving  trend  pointofview  report  communication  impact  outcome 
march 2018 by csrollyson
Commentary: As cyclists, this is what we're up against | CyclingTips
Grisly commentary about anger between cyclists and auto drivers, fighting over roads
cycling  advocacy  losangeles  usa  safety  accident  car  example  pointofview  17bern 
january 2018 by csrollyson
Crony Capitalism Has Consequences
Discusses #pharma's successful corruption of US lawmaking + The difference b/t pro-business and pro-market
pointofview  pharma  government  corruption  q4  2017  opioid  addiction  lobbying  washington  dc  healthcare  usa  economy 
october 2017 by csrollyson
Tristan Harris: Do Our Devices Control More Than We Think? : NPR
Mustsee: the hidden influence of digital devices and social media: Thanks @gooddirt
analysis  pointofview  digital  device  autonomy  control  video  google  facebook  detox  manipulation 
october 2017 by csrollyson
The Emergence of a Post-Fact World by Francis Fukuyama - Project Syndicate
Institutions & politicians are corrupt to the point of shameless lies—spelling trouble for #democracy #trump
politics  pointofview  q1  2017  trump  democracy  truth  bot  corruption  russia  social  media  internet  authoritarian  government  institution 
september 2017 by csrollyson
« earlier      
per page:    204080120160

Copy this bookmark:





to read