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You Need to Know the TRUTH About Customer Empathy!
Yes! Implies that many #customer #experience efforts are biased to the positive and asserts that truly effective #CX is based on empathy and honesty [don't fear the negative]. #Agile #digital #ethnography discovers the whole spectrum
customer  experience  touchpoint  csr19  bullsi  empathy  honesty  retail  register  example  emotion  policy  negative  exception 
7 days ago by csrollyson
Canadian Council For Refugees: This Country Failed Syrian Boys Who Drowned | HuffPost Canada
Canadian journalist calls for action to facilitate Syrian #refugees' immigration to join their families
19eyz  canada  syria  refugee  policy  advocacy  death  family  2015  q3 
7 weeks ago by csrollyson
What Is Asylum? Who Is Eligible? Why Do Recent Changes Matter? | WBUR News
Explains some facts in global asylum law and nuances in USA's practice, Trump Admin's efforts to prevent [allegedly] asylum seekers from applying per their right
asylum  immigration  usa  border  patrol  trump  policy  mexico  refugee  latin  america  19plx  19eyz 
9 weeks ago by csrollyson
Fixing the Lake Shore Drive bridge, and how we pay for repairs - Chicago Tribune
Suggests driver and gas taxes to have road users pay for infrastructure maintenance. existing systems lag too much, nationwide
chicago  illinois  road  bridge  infrastructure  tax  repair  federal  policy  Q1  2019  LakeShoreDrive 
9 weeks ago by csrollyson
Republicans’ lack of alarm over the shutdown reveals a disturbing truth | Ross Barkan | Opinion | The Guardian
Astute assertion: shutdown could be a way to discredit government services many conservatives would like to cut permanently. Reagan example
government  shutdown  Q1  2019  trump  republican  policy  tactic  pointofview 
january 2019 by csrollyson
Yellow vests movement - Wikipedia
Les manifs gilet jaunes: Good reference for #yellowvest protests in France: inequality, prices, economic reform brunt by poor, elite hijackkng of democracy: A shot heard around the world? #giletjaune
reference  protest  france  Q1  2019  q4  2018  government  fuel  oil  inequality  elite  giletjaune  yellowvest  police  demonstration  policy  school  student  global 
january 2019 by csrollyson
Dawn of a new Armageddon - Bulletin of the Atomic Scientists
MUSTread: This could be any of us; I find it's a great story, and her action steps are doable. It's our future; let's not squander it. Please consider sharing. Thank you
nuclear  war  usa  russia  north  korea  hawaii  story  howto  politics  trump  putin  policy  2018  q3  q2 
august 2018 by csrollyson
The Parkland students led America beyond thoughts and prayers—and they
Some of the strategy & tactics of the #parkland5, how they’re preparing to scale the movement #gun #control
parkland  florida  neveragain  gun  ak47  violence  shooting  movement  strategy  tactics  policy  advertising  socialmedia  influence  highschool  student  alumni 
june 2018 by csrollyson
TweetDeck limiting usage of multiple accounts to comply with Twitter’s anti-spam rules | 9to5Mac
@Twitter no longer allows sending the same tweet from multiple accounts you own via #Tweetdeck; use #buffer #spoutsocial
twitter  2018  spam  rule  policy  multiple  account  tweetdeck 
may 2018 by csrollyson
About Food Tank - The Think Tank For Food
Seeks to re-educate people about "food" and fix the global food "system"
food  system  thinktank  neworleans  publishing  blog  policy  education 
may 2018 by csrollyson
The Plunging Morale of America’s Service Members - The Atlantic
US Marine’s poignant analysis & reflection on the lack of mission, care, integrity & leadership [the USA in desperate need of King energy]
warrior  marine  soldier  usa  king  Q2  2018  reflection  history  exceptional  vietnam  was  obama  trump  policy  mission  congress  state  department  dod  iraq  afghanistan  wwii 
april 2018 by csrollyson
EPA’s war with California proves America needs a carbon tax | Dana Nuccitelli | Environment | The Guardian
USA gasoline prices artificially low and half other “developed countries,” which invents Americans to buy large carbon polluting cars and trucks
analysis  carbon  tax  efficiency  standard  environment  policy  Q2  2018  trump  california  suv  gasoline  price  comparison 
april 2018 by csrollyson
China's Xi Jinping: Extending president's rule would be farce, says critic - BBC News
Superb deep dive on #china #Xi - his life rise policy + constitution crisis (shift to dictatorship?) + links to more
china  president  biography  policy  communist  party  purge  censorship  dissent  reference  Q1  2018  executive  constitution 
february 2018 by csrollyson
California says will block crude oil from Trump offshore drilling plan
Yay: California won’t allow oil from new offshore drilling to pass its territory
california  protest  oil  drilling  trump  Q1  2018  permit  opposition  policy  environment  protection 
february 2018 by csrollyson
Center for Neighborhood Technology
Improves Chicago's livability: upgrade built envt, transit, walkability, real estate development, public spaces...
chicago  economy  development  organization  agency  transit  urbanism  planning  research  architecture  policy  advocacy  housing  environment  wastewater  walkability  drivetotrust 
january 2018 by csrollyson
Our Story
Combats childhood obesity, focused on informing; doesn't feel experiential; holistic though
children  obesity  nonprofit  policy  community  education  school  food  exercise  lifestyle 
december 2017 by csrollyson
Vision Zero Chicago
The mayor's coordinated plan to significantly reduce traffic fatalities in Chicago
chicago  cycling  walking  policy  challenge  website  accident  design  street  tree  mayor  17bern 
november 2017 by csrollyson
About F.E.P. | Food Empowerment Project
Focuses on rights for farm workers and lessening food's impact on the environment; very vegan
food  empowerment  california  vegan  policy  family  poor  latino  farm  worker  politics 
october 2017 by csrollyson
Al Gore Wants You To Have “Realistic Hope” About Solving Climate Change
#AlGore interview about "Inconvenient Truth" sequel, #Trump, business & grassroots impacts
climate  change  algore  Q2  2017  interview  film  sequel  government  business  wind  solar  energy  trump  policy  grassroots  Paris  global  environment  green 
june 2017 by csrollyson
Q&A: Transcript: Interview with Donald Trump | The Economist
Must read: #TheEconomist interview of President Trump on his economic policies
usa  trump  president  economy  politics  policy  interview  q2  2017  healthcare  trade  immigration  nafta  china  mexico  canada  deficit 
may 2017 by csrollyson
The 10 Commandments of Customer Experience
[comment] One of the best #CX lists I've seen; makes important connections among them
customer  experience  employee  bullsi  drivetotrust  list  advice  organization  management  enterprise  humor  policy  empowerment  engagement  sochap  cco  cdo  executive  csrblogcomment 
april 2017 by csrollyson
Helicopter money - Wikipedia
Hypothetical untried tool to boost consumer spending when interest rates at zero for protracted time
central  bank  monetary  policy  vehicle  history  reference  quantitative  easing  interest  rate  household 
march 2017 by csrollyson
Future of Life Institute - Wikipedia
FLI researches existential risk to humans, largely posed by computers/AI/ML
existential  threat  human  machine  learning  artificial  intelligence  ngo  organization  research  policy  risk 
march 2017 by csrollyson
Campaign Zero
How to end police violence, by issue + table compares police policies of four 2016 presidential election candidates
police  violence  activism  trump  election  comparison  government  policy 
february 2017 by csrollyson
Dozens of For-Profit Colleges Could Soon Close - The Atlantic
Study: When #highered federal aid is cut, students change to lower cost schools & their job success is unaffected
higher  education  usa  federal  government  aid  2017  q1  study  history  policy  profit  16ccc  college  student  2csrollyson  2ghcj 
january 2017 by csrollyson
Why Creating Denser Cities Is So Difficult - CityLab
Shows USA density falling since 1950 BUT measures by new homebuilding; other measures also relevant
usa  realestate  analysis  city  urbanism  2016  1950  comparison  sprawl  density  house  2ghcj  development  economy  policy 
september 2016 by csrollyson
Articles | AFP
Not a pretty picture: #HCI/human factors meets #security & systems/policies very hard to use
human  centered  design  security  interview  password  fsi  engineering  social  media  Q3  2016  organization  change  I.T.  policy  hospital  example  workaround  2ghcj  2csrollyson  2snr  2cdo  cco  behavior  economics 
august 2016 by csrollyson
Videos of deadly cop shooting show procedural errors, confusion over shots - Chicago Tribune
The heart of the issue: culture, training, practice; policy requires time to achieve adoption
chicago  police  shooting  video  policy  practice  q3  2016  law  enforcement  2ghcj  adoption 
august 2016 by csrollyson
Israel Proves the Desalination Era is Here - Scientific American
Israel's breakthrough #water supply & agriculture due to innovation in #desalination + #conservation
water  desalination  israel  innovation  q3  2016  desert  policy  conservation  plant  science  filter  syria  farm  agriculture  jordan  climate  change  middleeast  2ghcj  2csrollyson  environment 
july 2016 by csrollyson
Like It or Not, “Smart Drugs” Are Coming to the Office
#Ethics issue: Using #drugs off-prescription to boost mental function. How is this different from #doping?
smart  performance  drugs  pharma  doping  ethics  management  philosophy  work  home  life  balance  policy  q2  2016  university  culture  2ghcj  2sochap  2cco  2cdo 
may 2016 by csrollyson
Trump and the Lord’s Work - The New York Times
USA politics reflects the global lack of leadership & ensuing frustration; We can embrace the Knowledge Economy creatively
usa  politics  republican  pointofview  economy  transformation  disruption  sochap  collaboration  policy  healthcare  trade  innovation  2ghcj  2sbs 
may 2016 by csrollyson
Dan Ariely Interview, Part I -- A Primer on Behavioral Economics | The Best Schools
Excellent start to #behavioral #economics which is used to design social environments & technology interfaces
behavior  economics  interview  pioneer  reference  exceptional  research  book  human  sociology  finance  government  policy  design  society  pointofview  sochap  cco  service  2cdo 
march 2016 by csrollyson
Social Media & Healthcare Marketing Guidelines | Sprout Social
Clearly outlines what constitutes HIPAA/PHIPA & PHI; some examples of violations & how-tos
social  media  policy  risk  healthcare  provider  hospital  patient  hipaa  phipa  phi  Q3  2015  example  violation  how-to 
january 2016 by csrollyson
Share our stories and let the world know that health is primary
Family/primary physician POV on getting involved in transforming USA #healthcare system, cites #HealthIsPrimary + great comments
HealthIsPrimary  physician  family  primary  care  medicine  pointofview  Q4  2015  policy  transformation  healthcare  usa  california  1cv6s 
january 2016 by csrollyson
The battle to bring your own app - CIO
Useful primer on #BYOA (Bring Your Own Application), totally enabled by #cloud
BYOA  CIO  q1  2015  consumerization  enterprise  cloud  IT  policy  governance  security  productivity  2csra  2snr  2sbs 
december 2015 by csrollyson
Another Trudeau Makes Canada Cool - The New Yorker
Post purports to describe the personality of #JustinTrudeau but discredits itself by trivializing his politics
canada  executive  q4  2015  history  son  father  election  2ghcj  politics  policy 
october 2015 by csrollyson
Data privacy will be the Achilles heel of the Internet of things - Fortune
Calls out the problem of ballooning data collection & customer dissatisfaction; no solution given [links]
big  data  privacy  IoT  ubiquitous  computing  altimeter  research  statistics  customer  policy  disclosure  trust  smart  device  2cdo  2sbs  2snr  2csra 
august 2015 by csrollyson
Amazon… A virtual marketplace, or Big Brother? | imy santiago
Amazon arouses ire of author reviewers and refuses to explain its policies; it acting like a monopoly
amazon  review  policy  controversy  q3  2015  transparency  censorship  2sochap 
july 2015 by csrollyson
Dallas Shooting Shows How Simple It Is To Be A Terrorist For $10K Or Less - The Daily Beast
POV on how easy it is for anyone, anonymously, to buy assault vehicles, guns, ammunication, much of it on credit
usa  culture  gun  ammunition  pointofview  q2  2015  weapon  policy 
june 2015 by csrollyson
Avoiding Smoke Detector Installation Problems - Security Sales and Integration
Superb post on the subtleties & complexities involved in installing #home safety #smoke alarm & detector systems
15usbird  smoke  detector  alarm  professional  howto  fire  code  bullsi  blog  q1  2005  install  false  city  cost  policy  regulation 
march 2015 by csrollyson
How to Get Past YouTube’s 15 Minute Video Length Max - Boostlikes.com
Concise info on YouTube copyright violation & how it affects #video uploaders
youtube  reference  howto  video  length  limit  copyright  violation  process  policy  Q2  2014  Platform 
march 2015 by csrollyson
Household income growth under four American presidents | Brookings Institution
New paper compares income growth/loss by age group & presidential term [links] #kudos
usa  economy  income  growth  decrease  bush  reagan  clinton  obama  policy  generation  analysis  2ghcj 
march 2015 by csrollyson
Meant to Keep Malaria Out, Mosquito Nets Are Used to Haul Fish In - NYTimes.com
Big Aid treats mosquito nets as sacred cow w/o researching how people are using them—to fish—creating 2 big dangers
malaria  africa  lake  tanganyika  q1  2015  fish  environment  pesticide  ngo  aid  policy  research  design  2ghcj 
march 2015 by csrollyson
Did Lenovo install malware on laptops?
Scandalous: #Lenovo installs malware on machines to serve ads, opens malware exploit
chrome  lenovo  malware  security  policy  Q1  2015  scandal  laptop  web  bank  SSL  compromise  2snr  2sbs 
february 2015 by csrollyson
Don't Say 'Cyclists,' Say 'People on Bikes' - CityLab
MUSTread: How changing language reframes attitudes & policy & rehumanized #Seattle streets #kudos #cycling
lanaguage  seattle  example  urban  policy  cause  q1  2015  cycling  walking  road  culture  change  attitude  collaboration  humanize  street  commuting  2ghcj  2sochap 
february 2015 by csrollyson
The Hundred Year Marathon excerpt - Business Insider
Diplomat describes how #China has deceived the #USA in a deliberate campaign, "the hundred-year marathon"
china  pointofview  policy  government  usa  intelligence  q1  2015  debunk  globalization  competition  2ghcj 
february 2015 by csrollyson
History of Plastic Surgery
INTERESTING timeline/history of plastic surgery & transplant milestones: how many do you know?
medicine  healthcare  usa  europe  history  transplant  automotive  policy  standard  milestone  timeline  physician  provider  insurance  2ghcj  wwii 
january 2015 by csrollyson
The on-demand economy: Workers on tap | The Economist
People & governments need to realize the disruptive impact of #freeagency: here's a start
economy  2ghcj  sharing  q1  2015free  agent  usa  europe  employee  employer  uber  disruption  Society  social  policy  government  sochap  healthcare 
january 2015 by csrollyson
Solutions to woes of mentally ill exist but aren't used
Detailed series of posts on USA underuse of mental health solutions [links]
usa  mental  health  illness  economy  mkr  analysis  reference  review  q4  2014  treatment  program  government  policy 
december 2014 by csrollyson
Service Culture: You’re Doing it Wrong — Medium
USAF officer criticizes executive decision to "strengthen culture & sense of mission" w Airman's Creed (pledge of allegiance)
usa  air  force  policy  leadership  management  rebuttal  debunk  mission  culture  military 
october 2014 by csrollyson
"If You're Not Working, We Won't Hire You!"
Reflection and criticism of HR policy + diverse opinions in comments
q4  2014  employer  employee  HR  human  resources  policy  reflection  discussion  economy  2sbs 
october 2014 by csrollyson
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