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Predictions 2019: Customer Experience Comes Under Fire
Forrester's dour 2019 #customer #experience forecast: Unrealistic investments, shoddy business cases, and price wars in race to bottom.
customer  experience  adoption  transformation  prediction  analysis  measurement  2018  investment  results  business  case  demand  csr19  analyst  price  relationship 
june 2019 by csrollyson
BREAKING - CMS Misdirection: Two Troubling Decisions Damage Market Competitiveness, Does One Reversal Help?
How #pharma #drug prices are ballooning—and overwhelming *entire* state budgets: Massachusetts' example #healthcare
pharma  medicaid  massachusetts  example  price  q3  2018  pointofview  analysis  healthcare  use 
july 2018 by csrollyson
New Microsoft Surface Tablet: Not Affordable and Not an iPad-Killer
Microsoft shows it’s not getting the price message, fails to disrupt the iPad/Chromebook tablet duopoly
tablet  competition  microsoft  apple  google  Q2  2018  price  school  comparison  design  hardware  software  value 
may 2018 by csrollyson
Jeff Bezos v the world: why all companies fear 'death by Amazon' | Technology | The Guardian
How #Amazon’s focus on customer experience, using data #analytics and #automation, has a big dark side #cx
amazon  pointofview  competition  Q2  2018  ecommerce  retail  example  partner  market  entey  big  data  analytics  customer  price  convenience  labor  job  robot  warehouse  automation  fear 
april 2018 by csrollyson
EPA’s war with California proves America needs a carbon tax | Dana Nuccitelli | Environment | The Guardian
USA gasoline prices artificially low and half other “developed countries,” which invents Americans to buy large carbon polluting cars and trucks
analysis  carbon  tax  efficiency  standard  environment  policy  Q2  2018  trump  california  suv  gasoline  price  comparison 
april 2018 by csrollyson
Snapchat overhaul convinces investors it can fight Instagram
#Snapchat battles #Instagram; reminds me of #Twitter due to disappointing IPO, subjecting itself to ignorant investors
snapchat  instagram  Competition  2018  q1  stock  price  social  network  media  photo  video  user  statistics 
february 2018 by csrollyson
Whole Foods complaints about produce quality since Amazon deal - Business Insider
Customers perceive produce quality and stock availability noticeably dropping since @amazon bought @wholefoods
amazon  wholefoods  customer  experience  q4  2017  quality  produce  fruit  vegetable  stock  store  price  acquisition  management 
january 2018 by csrollyson
How Sharing Economy Jobs Stack Up Against Traditional Ones (Infographic)
Interesting stats and point of view although probable bias; doesn't address freelancers who are much more numerous
uber  airbnb  siliconvalley  pointofview  freelance  free  agency  sharing  economy  q1  2015  comparison  job  employment  infographic  vendor  example  price  work  2sochan  2ghcj 
february 2015 by csrollyson
Uber's CEO Is Laughing at You on Facebook
UBER CEO posts customer complaint email on Facebook.. and responds
uber  customer  experience  price  tactics  operations  q4  2013  driver  ceo  facebook  Platform 
september 2014 by csrollyson
Inflation Calculator | Find US Dollar's Value from 1913-2014
Find/convert historic prices in today's currency (i.e. $5,000 '65 LeMans in 2014 prices)
currency  inflation  calculator  converter  tool  usa  price  history 
august 2014 by csrollyson
ComEd customers face big price increases - Chicago Tribune
Some detail about the moving parts in Illinois' power industry + price increases
utility  chicago  usa  coal  electric  power  government  regulation  market  price  increase  q2  2014  news 
august 2014 by csrollyson
The Mobile Scanning Duel at Retail By Chuck Martin
GREAT example of the death of pricing/retail as we know it.. AND funny #kudos #fb
mobile  application  retail  associate  customer  service  coffee  macys  sale  promotion  match  humor  price  competition  cdo  digital  exceptional  Technology 
august 2013 by csrollyson
Bad Service Can Be Good Business - Bill Taylor - Harvard Business Review
Short post of complex issues questions validity of "customer service" in certain situations
customer  service  stock  price  2012  report  ryannair  wellsfargo  sales  linkedin  valueprop  strategy 
august 2012 by csrollyson
DollarTimes.com | Inflation Calculator
Get equivalent prices for things/services in any two different years
tool  price  history  inflation  software  comparison 
august 2012 by csrollyson
Search Results | MyServista
New startup gives pricing rating info for local consumer services: hair, pet, auto dealers, etc.; check them out!
startup  services  local  compare  rating  chicago  price  ugc 
august 2012 by csrollyson
CHART OF THE DAY: Stocks After Tech IPOs - Business Insider
Simple line chart compares stock prices of social tech firms post-IPO
linkedin  2blog  stock  price  2012  2011  facebook  groupon  zynga  yelp  pandora  comparison  chart  social  business  startup  2csra 
july 2012 by csrollyson
Facebook Hits New Low After Bernstein Questions Stock - Bloomberg
Analyst questions Facebook's business model and value, pushing stock price lower
Facebook  IPO  stock  price  advertising  business  model  criticism  analyst  mobile  news 
june 2012 by csrollyson
Facebook shares plumb new depths, valuation questioned | Article | Top News | Reuters.com
Rationale for why many think the stock price will fall considerably; interesting perspective: Facebook has already lost more in value than Morgan Stanley's market cap
facebook  ipo  stock  price  wallstreet  business  model  employee 
may 2012 by csrollyson
Is Facebook Worth $100 Billion? : Planet Money : NPR
Nice layman's explanation of price/earning ratio, using Facebook as example
facebook  valueprop  stock  price  advertising  business  model  IPO  2blog 
may 2012 by csrollyson
Airlines Are Retrenching, and Alternatives Are Slim - NYTimes.com
Snap analysis of 2012 Airline Industry (USA): airlines will remove capacity, up price and cut service to small airports
airline  travel  2012  prediction  airport  profit  pointofview  price  service 
december 2011 by csrollyson
Which Apple notebook should I buy? - Mac Guides
No real-world examples but handy side-by-side comparison of MB, MBP, MBA, all models
macbook  pro  air  comparison  guide  model  intel  gpu  speed  apple  laptop  hardware  size  price  RAM  memory  specifications 
december 2011 by csrollyson
Facebook Shares Fall Off Plateau In Latest Auction
Interesting comment on Facebook's falling stock price: Google+ effect?
2fb  facebook  social  network  google  plus  stock  price  q3  2011  speculation  news  google+ 
august 2011 by csrollyson
Iran joins Venezuela, Libya to say no harm in $100 oil | Reuters.com
OPEC Politics & posturing: don't assume all members want economic recovery; interesting
opec  2ghcj  saudiarabia  venezuela  libya  price  petroleum  oil  q1  2011  cartel  economy  recovery 
january 2011 by csrollyson
Premium Features — WordPress.com
Wordpress premium services, custom domain, etc.
wordpress  domain  service  vendor  fees  price  blog 
january 2011 by csrollyson
Nudge blog · Nordstrom is also trying a name-your-own price store
Major retailer tries name-your-price store in Manhattan Thx @uchicagomag
retail  innovation  price  charity  2010  2snr 
november 2010 by csrollyson
Groupon: Goldmine, Tar pit, or Niche Solution
Pricing & profit analysis of Groupon customers: 2 scenarios Thx @nurul #fb
price  profit  analysis  restaurant  coupon  marketing  promotion  statistics  startup  2snr 
october 2010 by csrollyson
Medical tourist survey 2008: report and research
Information on medical tourism global pricing survey
medical  tourism  src  biblio  price  procedure  2008  research 
may 2010 by csrollyson
Miami Airport Taxi - Miami Airport Cab
Nice summary of options if you don't want to rent a car
Miami  Airport  Ground  Taxi  Guide  Price  Service  Shuttle  Bus 
january 2010 by csrollyson

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