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Inspiring techies to become great writers | Cameron Shorter
The importance (and shortage) of #technical #writers within #open #source communities + #software #documentation models, a call to action and a story
technical  writing  bullsi  open  source  pointofview  2019  australia  community  developer  software  process  geospatial  story  research  reference  communication  hightech  gap  documentation  model 
august 2019 by csrollyson
Case study: high tech technical writing
Yes a pitch but contains some useful tools ie audience and purpose “rubrics” #Technical #Writing
technical  writing  howto  process  csr19 
july 2019 by csrollyson
Software Documentation and Training Case Study - Info Pros
Concise #technical #writing case study transforms #software company’s development of onboarding, user guides, documentation, help
technical  writing  communication  casestudy  csr19  software  documentation  onboarding  guide  single  sourcing  team  transformation  service  process  design  user  bullsi 
july 2019 by csrollyson
Journey Mapping to Hypothesis Mapping: Creating Better CX - Heart of the Customer
2 Pitfalls of customer journey mapping: Mistaking #hypothesis maps for #journey #maps + showing hypothesis maps to #customers + how to use them together #CX
journey  hypothesis  map  customer  experience  comparison  howto  csr19  pitfall  process  organization  team  2015  Q4 
may 2019 by csrollyson
Mapping the experience of families at the ER | Highland Solutions
Example of #customer #journey #map project for Wisconsin children's hospital, the process and outcomes; BTW #agile #digital #ethnography broadens results with 100s of customer discussions #CX
customer  experience  journey  map  casestudy  example  wisconsin  children  hospital  process  outcome  healthcare  physician  marketing  emergency  csr19 
april 2019 by csrollyson
10 Line Producer Tips That Will Get You On Time and Under Budget
Excellent detail about #line #producer role on #film #shoots - role and function - How to do it right (and wrong ;^)
line  film  production  producer  process  journey  shoot  accounting  project  management  howto  bullsi  exceptional  reference  budget  plan  director  equipment  talent  19eyz 
april 2019 by csrollyson
How to Find a Producer for Your Film, TV, or Theater Project
Basic but nice detail of the process of planning for and doing a search for your #executive #producer #film
19eyz  producer  howto  investor  film  bullsi  journey  process  guide  reference 
april 2019 by csrollyson
Paleo Diet Evidence
Concise rationale and description of the #paleo #diet major sources + links to studies
paleo  diet  summary  reference  literature  review  synopsis  q3  2018  history  whole  food  comparison  process 
march 2019 by csrollyson
Visual Guide to Customer Journey Mapping Process
Good detail of analog trad process of #customer #journey #mapping + compares journey maps to #service #blueprint experience maps, others #CX #research
service  design  customer  user  research  journey  map  howto  guide  blueprint  comparison  experience  process  marketing  automation  value  proposition  csr19 
march 2019 by csrollyson
Service Design: Consumer Journey Mapping
Why and how to use #journey #mapping for customer experience improvement #cx + examples #service #design #CX
service  design  customer  experience  journey  map  persona  value  proposition  example  process  transformation  omnichannel  csr19 
february 2019 by csrollyson
The Charlie Cart Project
#Mobile #kitchens, equipment & recipes allow schools to teach kids how to cook
bullsi  teaching  children  highschool  school  usa  ecommerce  mobile  kitchen  technique  process  vendor  drivetotrust  cooktohealth  teen  cook 
january 2018 by csrollyson
The epic journey of American voters – Civic Designing – Medium
A design analysis and explanation for low voter turnout: Surprise, the process is broken!
voting  usa  design  example  exceptional  process  analysis  journey  map  persona  politics  county  employment  logistics  moving  government 
october 2017 by csrollyson
Care teams and tech: a powerful combination to manage population health - Iora Health
Exciting practical example @iorahealth - redesigning care process around actionable data on population management
healthcare  operations  innovation  example  iorahealth  population  management  data  software  process  care  team  2014 
september 2017 by csrollyson
Making a College List: An Admissions Advisor's Guide | Articles | Noodle
Nice detail & process for college #planning - How to make & use a #college #list
plan  bullsi  reference  16ccc  howto  college  list  process  visit  example  management  highschool 
august 2017 by csrollyson
Fasting and Autophagy - Fasting 25 - Intensive Dietary Management
Short detailed post on autophagy, how the body "takes out the trash" while fasting
fasting  autophagy  biology  chemistry  howto  reference  health  cell  process  paleo 
march 2017 by csrollyson
Coffee Processing And What It Means
Description of coffee cherry & bean and how processing can be done
coffee  process  bean  cherry  plant 
june 2016 by csrollyson
Deeping The Customer Relationship With Social Media
POV & predictions on global demand for business process outsourcing #BPO for #SocialMedia #customer service #CX
customer  Experience  pointofview  2015  q1  adoption  sourcing  business  process  prediction  Global  social  media  network  service  cco  cdo  sochap  management 
january 2016 by csrollyson
How To Streamline User Onboarding
Concise guide to efficient #customer #onboarding hits all the bases, offers examples #experience
tool  help  customer  acquisition  onboard  howto  example  language  email  research  process  2015  Q4  guide  cco  cdo 
december 2015 by csrollyson
Apply RBS's Customer Experience Methodology to Pharma
High-level process summary for #customer #experience transformation in #pharma
customer  experience  graphic  process  transformation  healthcare  pharma  howto  banking  service  design  cco 
september 2015 by csrollyson
The Impact of the Chief Customer Officer, Part I
Key research finding: "Every company ways it's customer-centric, but few truly are"
cco  value  proposition  analysis  investment  enterprise  brand  mission  customer  experience  culture  process  transformation  study  research  Q2  2014 
august 2015 by csrollyson
VALIDATION IN THE INTRODUCING THE MICRO PILOT SM
Real-world hack test uses MVP approach to testing high-risk variables during innovation
agile  innovation  design  test  customer  user  behavior  howto  risk  management  process  model 
july 2015 by csrollyson
Design as Product Strategy: Bringing design thinking to product management to create products people love
INSIGHT into why #design is THE discipline now: It's focused on users, not products, so users feel it and love it
design  presentation  innovation  experiential  user  research  product  management  empathy  process  howto  model  2sochap 
april 2015 by csrollyson
How to Get Past YouTube’s 15 Minute Video Length Max - Boostlikes.com
Concise info on YouTube copyright violation & how it affects #video uploaders
youtube  reference  howto  video  length  limit  copyright  violation  process  policy  Q2  2014  Platform 
march 2015 by csrollyson
City of Chicago :: Restaurant Start-Up Program
How-to site for restaurant entrepreneurs spans the process of site selection, licensing, inspections #kudos
government  restaurant  regulation  howto  reference  chicago  license  process 
september 2014 by csrollyson
Was Joan Rivers' Death Avoidable? | LinkedIn
Avoidable medical errors #3 cause of death in U.S.+call to action to use medical checklists (app-enabled)
medicine  surgery  checklist  error  hospital  healthcare  process  routine  management  q3  2014  pointofview 
september 2014 by csrollyson
How to Save Six Hours a Week on Social Media
USEFUL summary: HowEVER, results vary w audience; in B2B, interacting/outreach outperforms "content" #kudos
social  media  management  process  tips  tool  guide  Statistics  q3  2014  howto  monitoring  automation  content  2sbs 
september 2014 by csrollyson
5 Strategies for Driving Sales With Thought Leadership | Entrepreneur.com
USEFUL how-to post on infusing thought leadership w marketing #automation + process context #kudos
busdev  technology  process  thought  leadership  howto  blog  content  sales  b2b  lead  attribution  website  software  marketing  2sbs 
august 2014 by csrollyson
How to Combine or Merge Two or More Facebook pages | The Social Animal™ Blog
2 ways to combine or merge pages: neither allows keeping content (photos, videos, [events]). Basically, you have to download the data from the Page you're closing and add it to the new Page.
facebook  administration  management  Page  howto  tool  process  2012  Q1 
july 2014 by csrollyson
The Stages Of Learning Something New
Satire of "learning on the Internet" is a MentorMob playlist of other people's animated gifs & vids
humor  satire  learning  process  results  video 
june 2014 by csrollyson
BPM and the Employee Code Halo | Social Media Today
Business transformation treatise [series on business transformation] highlights social business processes
enterprise  business  process  management  social  media  transformation  digital  q2  2014  reference 
june 2014 by csrollyson
Google Unleashes More Big-Data Genius With a New Cloud Service | Enterprise | WIRED
#Google shares key techniques for [real-time] processing of massive #BigData streams #kudos
big  data  innovation  google  q2  2014  news  infrastructure  software  process  2cdo  cdo  digital 
june 2014 by csrollyson
The 15-Minute Social Media Audit Everyone Can Do
Very basic social media review process + links to more
howto  social  media  analysis  performance  audit  q2  2014  review  tool  process 
june 2014 by csrollyson
Social Media Marketing Doesn’t Matter | MIT Sloan Management Review
POV=>#SocialMedia #Marketing has no 2014 competitive advantage BUT #SocialBusiness transformation does
social  Business  q2  2014  pointofview  research  transformation  process  function  adoption  maturity  marketing  data  cdo  digital  enterprise  foundation  reference  2csra  2csrollyson 
june 2014 by csrollyson
A Learning Secret: Don’t Take Notes with a Laptop - Scientific American
Fascinating research suggests that auditory/kinesthetic/visual senses reinforce the brain's ability to learn from lectures
learning  lecture  meeting  note  process  higher  education  consulting  management  cognition  brain  neuroscience  NLP  Auditory  Kinesthetic  Visual  research  q2  2014  computer  laptop  tablet  phablet  2csrollyson 
june 2014 by csrollyson
The Illustrated SEO Competitive Analysis Workflow - Moz
Superb guide: Simple yet detailed SEO analysis/workflow to boost performance #kudos
SEO  SEM  howto  process  competition  analysis  workflow  q2  2014  search  keyword  guide  tool  internet  web  mobile  marketing  2csra 
june 2014 by csrollyson
Improving the Web Design Process
Long riff & insights on the ongoing evolution of web design
web  design  q1  2014  guide  evolution  history  OOT  element  presentation  modular  content  process  pattern  library  tool  software  insight 
may 2014 by csrollyson
Why Hadoop Only Solves a Third of the Growing Pains for Big Data | Innovation Insights | Wired.com
EXCELLENT #BigData discussion of #Hadoop within data management workstream; its strengths & limitations #kudos
big  data  hadoop  management  process  user  challenge  application  software  workstream  q1  2014  CDO  digital  transformation 
january 2014 by csrollyson
19 Foods That Aren't Food - Prevention.com
How many of these frankenfoods are in your kitchen? 20 ingenious-yet-sickening imitation "foods" #fb
food  process  chemical  manufacturing  brand  list  howto  imitation  diet  health  nutrition  2csrollyson 
november 2013 by csrollyson
OracleVoice: Big Data At Work: The World Is Making A Digital Copy Of Itself - Forbes
[comment] USEFUL viewpoint on how teams must change their approach & orientation to profit from #BigData
big  data  analytics  pointofview  transformation  process  science  q3  2013  csrblogcomment  2cdo  2csra  digital  cdo 
september 2013 by csrollyson
Design In The Browser Means An Iterative Workflow - Vanseo Design
ELEGANT insight into web/mobile experience #design: graphics, navigation, interaction #kudos Merci @hugosarrazin #fb
design  web  ecommerce  mobile  tablet  software  customer  client  user  experience  analysis  reflection  insight  q3  2013  process  workflow  photoshop  browser  2csra 
august 2013 by csrollyson
Innovation blowback: Disruptive management practices from Asia | McKinsey & Company
Why most "western" firms should consider on-the-ground involvement in India & China: tomorrow's innovation and competition are spawned there
innovation  execution  process  network  distributed  enterprise  asia  india  china  motorcycle  vision  healthcare  motor  engine  casestudy  competitiveness  Emerging_markets  strategy  capability  attitude  mobile  phone  2ghcj 
may 2013 by csrollyson
Zooniverse: The Answer to Big (Crisis) Data? | iRevolution
Breakthrough transformation: crowdsourcing & microtasking transform capability to manage natural disasters & other intractible problems
disaster  natural  big  data  application  software  innovation  2013  transformation  crowdsourcing  micro  task  process  design  challenge  mission  2ghcj 
march 2013 by csrollyson
(2) Marco Ciobo - Google+ - http://www.atkearney.com/strategic-it/ideas-insights/articl…
Useful reference on Cloud with substance but avoids jargon; incl adoption stages & cloud's key parts & lessons learnt
cloud  whitepaper  atkearney  saas  paas  business  model  CIO  adoption  enterprise  process  csrblogcomment  infrastructure  lessons  management  consulting  firm 
march 2013 by csrollyson
Six Simple Rules For Doing Better With Less - Forbes
Complexity begets complexity & brittleness: chop chop but thru a customer lens
management  usecase  efficiency  business  process  book  apple  complexity  customer  user 
november 2012 by csrollyson
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