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Where do technical writers fit in an organisation | ffeathers
A short riff on where #technical #writers are often wired into organizations, #software #product #development teams
technical  writing  organization  team  csr19  user  experience  support  marketing  developer  community  engineering  product  management 
4 days ago by csrollyson
The agile technical writer | ffeathers
Brilliant info + humor: "Day in the life" of an #agile (also #lean #scrum) #technical #writer is a refreshing take on how #software development teams (+ writers) are evolving
agile  lean  scrum  technical  writer  journal  humor  global  software  product  development  team  developer  value  proposition  bullsi  csr19 
4 days ago by csrollyson
A Proven Method For Showing The Value Of Good UX — UX Articles by UIE
Superb: Practical how-to build support for #UX and #CX initiatives by measuring the costs of poor #user and #customer #experience
user  customer  experience  organization  howto  measurement  frustration  cost  business  case  sales  support  human  resources  productivity  employee  engagement  development  product  management  csr19  bullsi 
8 weeks ago by csrollyson
First 90 Days in Customer Success Management
One of the best customer success posts I've seen: How to succeed as a new #Customer #success #manager has in-depth guidance, links to more #kudos #CX #enterprise
customer  success  bullsi  howto  plan  manager  SAAS  software  product  sales  marketing  service  pricing  feedback  visit  experience  lifecycle  metrics  churn  engagement  model  KPI  reference 
9 weeks ago by csrollyson
Brooke Goodbary – Medium
Want to dive deep into #customer #success? @Brooke knows her stuff! #experience #CX
customer  success  blog  bullsi  metrics  team  management  data  analytics  software  saas  service  sales  marketing  product  experience 
9 weeks ago by csrollyson
5 Best Practices to Build a Customer Success Journey Map | ClientSuccess
Good idea, but the "map" is firm-focused, not #customer #centric. Better is a #service #blueprint, which contains customer #journey #map and firm front & back stage support processes #design
customer  success  journey  map  alignment  silo  client  structure  marketing  sales  support  product  implementation  service  design  blueprint  csr19 
9 weeks ago by csrollyson
A trail of toxicity: the US military bases making people sick | US news | The Guardian
Must-read for your family’s health: How perfluorinated compounds (#PFCs) and polyfluoroalkyl substances (#PFAS) have leached into water systems by military bases, airports & industrial sites
usa  airforce  colorado  perfluorinated  PFC  polyfluoroalkyl  PFAS  fire  foam  house  product  carpet  furniture  cookware  nonstick  cancer  kidney  cholesterol  water  well  system  lawsuit  washington  EPA  military  base  airport  aquifer 
12 weeks ago by csrollyson
The Definitive Guide To What Breaks a Fast | Mark's Daily Apple
Might be called "the cheater's guide to #fasting" as Mark reviews readers' common "exceptions" while #IFing (coffee, sweeteners..) #paleo + good links
fasting  HGH  ketosis  autophagy  howto  food  paleo  primal  intermittent  exception  list  reference  drink  coffee  tea  product 
april 2019 by csrollyson
Common Mistakes During Customer Journey Mapping
How many of these do you know? Very useful post reveals common #journey #map #pitfalls - No.1 is having too much product focus #cx [commented]
journey  map  howto  pitfall  list  csrblogcomment  q2  2019  product  brand  emotion  model  design  research  exception  csr19  customer  experience 
april 2019 by csrollyson
Can a Deprivation Study Deliver Brand Inspiration?
[commented] How deprivation research asks people to do without some favorite things creates creativity and joy #ethnography #cx #research
deprivation  research  ethnography  csrblogcomment  q2  2019  method  brand  product  csr19 
april 2019 by csrollyson
Jobs to be Done Research Service
JTBD freelancer with global clients > Crisp description of JTBD process & value prop
jtbd  product  development  freelance  global  image  value  proposition  csr19  consultant 
march 2019 by csrollyson
The Re-Wired Group
Michigan-based #JTBD consultancy serves a wide spectrum of clients, focused on #JTBD for #innovation #product #development #cx
jtbd  consulting  firm  michigan  innovation  product  design  customer  user  experience  Research  csr19 
march 2019 by csrollyson
The 13 Tough Questions Film Investors Ask - Raindance
Helpful list of #indie #film #investor concerns and how #filmmakers can answer them #social #media
indie  film  investor  pointofview  question  19eyz  list  insight  commercial  roi  psychology  empathy  tactic  distribution  perk  trust  social  media  product  placement  Business 
march 2019 by csrollyson
The Lifecycle of a Washing Machine: Transforming the Customer Experience for a Home Appliance Manufacturer | Doblin
Doblin #customer #experience research for global white goods brand: [conclusions] "#socialmedia #analysis can be used to determine & uncover an incredibly wide range of research questions and help determine and prioritize the most useful next steps."
customer  experience  digital  anthropology  appliance  home  product  washing  machine  2017  social  media  journey  map  brand  doblin  deloitte  bullsi  exceptional  csr19 
march 2019 by csrollyson
Product Placement For Indie Filmmakers - Cordurouy
Some detailed thoughts and reflection of using product placement in indie films
indie  film  finance  product  placement  pointofview  example  bullsi  19plx  19eyz  Business 
february 2019 by csrollyson
Smart Living by Bike | Momentum Mag
"Free guides" require email so their partners can spam you :~{ - and email link not immediate
cycling  magazine  blog  howto  marketing  product  review  guide  17bern 
january 2018 by csrollyson
Your Go-To Guide for Dorm Room Essentials - The New York Times
One version of "core" dorm room needs & product recommendations #college #planning
college  life  dorm  room  equipment  16ccc  howto  list  product  bed  desk  review  ws2  food  plan  bullsi 
august 2017 by csrollyson
5 Unconventional Ways to Extend Your Life | Mark's Daily Apple
when you live w meaning, in green, w love, in varied temps, you live longer (research links)
health  longevity  howto  primal  product  forest  garden  collagion  hot  cold  exposure  temperature  body  sauna  value  peoposition  Q2  2017  mission  spouse 
april 2017 by csrollyson
On Customer Empathy | QQSolutions
On-point post on customer empathy and active listening + insurance, hightech
empathy  customer  sochap  active  listening  insurance  example  product  success  music  gaming  microsoft  agency  drivetotrust 
april 2017 by csrollyson
Home - (RED) | End AIDS now
How people help fight AIDS by buying RED-branded products
cause  product  marketing  fundraising  example  aids  17cwy  africa 
january 2017 by csrollyson
Binge On | Video Streaming without Using Your 4G LTE Data | T-Mobile
Bingo On offers streaming from these providers that doesn't count toward your data quota when you have a qualifying plan
tmobile  bingeon  video  vendor  channel  list  directory  telecom  program  product  feature 
december 2016 by csrollyson
Edsel - Wikipedia, the free encyclopedia
Old classic automotive case study of product launch failure, poor resesrch, management
marketing  brand  failure  history  automotive  ford  management  advertising  research  product  design  engineering  model  mix  pricing  casestudy  2csra  2csrollyson  2cdo 
september 2016 by csrollyson
mHUB [was ]Catalyze
[update, now mHUB aug2016] Coworking space with a makerspace feel, for product entrepreneurs [965 W Chicago Ave, 60642]
chicago  cowork  incubator  west  loop  product  innovation  startup  maker  entrepreneur  hackerspace 
june 2016 by csrollyson
How Does Customer Development Model Work?
Summary of the vaunted #customer #development #model | #Ethnographic research is a useful #hack
lean  startup  customer  development  model  reference  experience  product  strategy  research  2csra  2cdo  2csrollyson  2snr  2sbs  Ethnography 
june 2016 by csrollyson
trendwatching.com | GLOBAL BRAIN
Disruptive global #social trends & ideas for #brands to boost relevance, nod to #outcomes
culture  politics  society  trend  example  consumer  refugee  marketing  product  development  management  innovation  Q2  2016  apparel  cosmetics  startup  kickstarter  2ghcj  brand  pricing  climate  outcome 
may 2016 by csrollyson
Product management - Wikipedia, the free encyclopedia
Start point for understanding the immense and growing discipline of #product #management
product  management  reference  design  life  cycle  organization  marketing  development  inbound  outbound  strategy 
april 2016 by csrollyson
Review Strategies and the Customer Experience | Sandhill
Solid advice: #Customer #experience and #reviews: How firms can mitigate risks, earn rewards
customer  experience  review  howto  analysis  vendor  thought  leadership  q2  2016  ugc  product  service  trust  call  center  fake  sochap  2execguide  2eglii  2sbs  2snr  cmo  cco  marketing  advice 
april 2016 by csrollyson
Apple News is now open to just about anyone
New content platform includes SMBs, SMEs, offers #native #advertising & basic #analytics
apple  news  application  publisher  Q1  2016  feature  product  content  platform  advertising  smb  native  analytics  2cdo  cmo  2csra  2execguide 
march 2016 by csrollyson
4 – No, Make that 5 – Twitter Execs Exit
Dorsey responds to news coverage abt 4 executive departures #twitter #turnaround
twitter  news  executive  departure  turnaround  product  engineering  human  resources  Q1  2016 
january 2016 by csrollyson
An End To Twitter's 140 Character Limited Life - Social Media Week
We're about to see the impact of removing a defining design constraint #always140
twitter  product  news  constraint  design  q1  2016  facebook  Competition 
january 2016 by csrollyson
The Industrialist’s Dilemma | TechCrunch
INSIGHT: #manufacturers' acquiring hightech startups to lead disruption internally, become #digital, agile [examples]
arena  sochap  industrial  Economy  pointofview  agility  merger  acquisition  disruption  innovation  hightech  startup  acquihire  example  q1  2016  automotive  google  ford  amazon  manufacturing  product  digital  vision  adoption  transformation  car 
january 2016 by csrollyson
Android is ousting Windows from its last mobile bastion | InfoWorld
SUPERB: How Microsoft walked away from embedded #supplychain devices; parallel to #Windows #Mobile? #retail
mobile  embedded  software  device  history  analysis  Q1  2016  windows  android  Operating_systems  open  source  google  microsoft  Tizen  supply  chain  inventory  b2b  retail  example  strategy  product  2csra  2ghcj 
january 2016 by csrollyson
Kansei engineering - Wikipedia, the free encyclopedia
Affective engineering is the study of the interactions between the customer and the product at the emotional/affective level.
product  design  engineering  psychology  behavior  emotion  measurement  methodology  reference  japan 
november 2015 by csrollyson
4 Digital Laws | Digital Tonto
Useful analysis of some of the technology and human forces governing adoption of technology and products
technology  adoption  service  design  human  hightech  pointofview  product  q4  2011  stevejobs  apple 
september 2015 by csrollyson
Apple 'isn't reinventing the world' anymore
Argues that Apple is in incremental development cycle with iphone
apple  iphone  innovation  pointofview  q3  2015  stock  smartphone  product  life  cycle 
september 2015 by csrollyson
Disruption by Trusted Advisors
[commented] Riffing on disruptive business model, a holistic "trusted advisor" + disruption to retail, brand
business  strategy  trust  service  product  vision  infomediary  q2  2015  consultant  advocate  2sbs  model  big  data  IoT  customer  experience  client  retail  cco  csrblogcomment 
august 2015 by csrollyson
It Takes More Than Just a Smile
Insight on evolving from a product-focused to customer-focused enterprise: process, issues & ideas
cco  pwc  pointofview  malaysia  professional  services  thought  leadership  Q3  2012  customer  experience  product  transformation  example  model  executive 
august 2015 by csrollyson
Churn prevention: How Help Scout keeps monthly churn rate below 1%
Interview with founder of customer service startup with 1% churn rate; customer journey experience context
customer  retention  journey  onboard  churn  interview  service  experience  software  product  content  marketing  acquisition  cost  organic  2sbs 
july 2015 by csrollyson
Enterprise Habit-Forming Products
Superb summary of @nireyal model for using #behavioral #economics for product #design #kudos
behavior  psychology  economics  presentation  model  product  design  motivation  trigger  reward  software  example  application  2csra 
july 2015 by csrollyson
Cloud Accounting Software Comparison Discussion
Superb thread advises OP on how to organize a vendor evaluation/selection process for cloud accounting software. It has numerous useful contributions; note @LenGreen asks several basis questions to help the forum give better responses; @KenStumder drills down with more business questions; @BobScarborough synthesizes the thread thus far and offers some advice. Excellent example of serving, not selling. Note that many of the participants are finance professionals but none offers his/her services. #kudos
2sds  b2b  software  vendor  product  selection  bullsi  finance  cio  cfo  accounting  forum  discussion 
may 2015 by csrollyson
Smoke Detector and Carbon Monoxide Alarm Buying Guide
Incomplete "buyer guide" includes some useful information but doesn't help with any part of the stakeholder workstream
15usbird  product  ws1  retail  ecommerce  guide  example 
may 2015 by csrollyson
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