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Mapping the Patient Journey: A Case Study
Very useful: How to use and design #patient #experience #journey #maps to put touchpoints into a narrative and identify breakdowns. How to design the map + example #agile #digital #ethnography
healthcare  patient  journey  map  casestudy  bullsi  howto  design  value  proposition  provider  touchpoint  social  media  medical  urology  persona  csr19 
may 2019 by csrollyson
Rushika Fernandopulle of Iora Health (Tales from the Trenches)
Inspiring: how Iora Health cares for patients, how its non fee-for-service model is revolutionary
matterchi  ceo  talesofthetrenches  founder  interview  healthcare  provider  clinic  trust  patient  care  model  massachusetts  startup  2017  Q3 
december 2017 by csrollyson
The 'significant impact' of digital tools on health care | Devex
How #healthcare providers are using #digital to connect with #patients, improve outcomes
digital  healthcare  patient  provider  video  pointofview  q2  2016  medicine 
june 2016 by csrollyson
Society for Participatory Medicine
Epicenter of global #participatory #medicine movement in #healthcare
medicine  healthcare  patient  physician  provider  movement  participation  cco  2cdo  2csra 
may 2016 by csrollyson
The Salzburg Statement on Shared Decision Making | e-Patients.net
MUSTsee: Declaration of #patient #rights in #participatory #medicine #SalzburgStatement
healthcare  patient  physician  provider  collaboration  declaration  participation  medicine  social  media  europe 
may 2016 by csrollyson
Why Bad Stories Can Trump Good Science (with images, tweets) · csrollyson · Storify
[coverage] How physicians & scientists need to connect better w broad audiences vis a vis #patient #empowerment
healthcare  medicine  physician  provider  patient  public  communication  howto  csrblogcomment  design  science  social  media  empowerment  analysis  pointofview  2015  Q2  chicago  event 
april 2016 by csrollyson
Caring for Older Adults in a Value-Based Model
Inspiring startup revolutionizing #healthcare - They Improve outcomes for poor elderly patients by caring more & cutting cost
healthcare  chicago  disruption  startup  elderly  medicare  medicaid  model  outcome  patient  provider  customer  experience  operations  physician  nurse  2016  q1  clinic  2sbs  2cdo  cco 
march 2016 by csrollyson
What Integrated Care Really Means - Humana
Humana POV well meant but describes status quo, doesn't mention patient or integrate empowerment
usa  healthcare  payer  pointofview  provider  physician  patient  relationship  continuity  care 
february 2016 by csrollyson
Accountable care organization - Wikipedia, the free encyclopedia
Reference article on ACOs, a key vector of the shift to outcomes-based #healthcare in the USA
reference  1cv6s  accountable  care  healthcare  organization  ACO  reform  government  provider  payer  value  chain  usa 
february 2016 by csrollyson
Social Media & Healthcare Marketing Guidelines | Sprout Social
Clearly outlines what constitutes HIPAA/PHIPA & PHI; some examples of violations & how-tos
social  media  policy  risk  healthcare  provider  hospital  patient  hipaa  phipa  phi  Q3  2015  example  violation  how-to 
january 2016 by csrollyson
Going Beyond Clinical Walls
Series of short papers on #healthcare provider & community org collaboration to boost population health
healthcare  provider  community  collaboration  example  casestudy  1cv6s  reference  video 
january 2016 by csrollyson
Lessons Learned: Leaders Stepping Out to Transform Health and Health Care
#Healthcare providers look outside their walls, partner w community orgs to solve root causes of poor health
healthcare  community  reform  example  provider  association  hospital  health  patient  1cv6s 
january 2016 by csrollyson
Sharing Knowledge and Using Data to Build Common Ground
2 #healthcare provider orgs work w NGO, identify mismatch in #MentalHealth providers & community need
healthcare  community  mental  health  minnesota  casestudy  Q2  2015  data  analysis  supply  demand  provider  services  psychology  psychiatry  NGO  1cv6s 
january 2016 by csrollyson
Going Beyond Clinical Walls: Solving Complex Problems
How a hospital engaged the community to identify/engage substance abuse patients proactively
case  study  community  hospital  provider  physician  engagement  minnesota  casestudy  alcohol  mental  health  rural  drug  substance  abuse  1cv6s 
january 2016 by csrollyson
Welcome to the Medical Neighborhood | CVSHealth.com
CVS joins USA-wide alliance to boost coordination of #healthcare among physicians hospitals pharmacy & more
healthcare  collaboration  2014  usa  provider  retail  pharmacy  hospital  social  government  community  1cv6s 
january 2016 by csrollyson
What do Payers think of Customer Experience in Healthcare?
Payers' view of #customer #experience in #healthcare: Who does it? How to improve patient expc? Patient education needed
healthcare  payer  patient  provider  customer  experience  spain  germany  interview  empowerment  education  cco 
september 2015 by csrollyson
Hospitals Are Mining Patients' Credit Card Data to Predict Who Will Get Sick - Businessweek
#Healthcare providers use #BigData to predict need for care, ability to pay & adherence to care
credit  card  data  hospital  provider  q3  2014  big  healthcare  prediction  medicine  behavior  readmission  patient 
april 2015 by csrollyson
Why Hospitals Want Your Credit Report - WSJ
Gray area: Hospitals aim to predict non-payment, sometimes before treatment, using credit score
patient  pay  hospital  credit  card  report  prediction  q1  2008  privacy  healthcare  provider 
april 2015 by csrollyson
STATPAYMD
Patient pay solution for medical practices and hospitals
healthcare  patient  pay  startup  chicago  billing  medical  provider  business  office  q1  2015 
march 2015 by csrollyson
Types of Liposuction - Liposuction Methods
Excellent concise reference for types of lipo - by Beverly Hills practice
15asp  liposuction  reference  losangeles  provider  list  comparison 
january 2015 by csrollyson
History of Plastic Surgery
INTERESTING timeline/history of plastic surgery & transplant milestones: how many do you know?
medicine  healthcare  usa  europe  history  transplant  automotive  policy  standard  milestone  timeline  physician  provider  insurance  2ghcj  wwii 
january 2015 by csrollyson
Yes, Uber Drivers Are Rating You. Welcome to the Future of Reviews.
Reviews both ways: service providers rate customers, too: Uber, Airbnb, Ebay, Amazon, everybody #kudos
review  provider  customer  example  airbnb  uber  hotel  restaurant  q4  2014  trust  relationship 
october 2014 by csrollyson
10 Ways Doctors Can Make the Most of Social Media
Platform-centric general how-to guide for physicians; some help but too general
physician  provider  howto  social  media  2013  Q3  adoption  twitter  linkedin  facebook  Platform 
june 2014 by csrollyson
About - Better Health
Physician-centric thought leadership network of health professionals offers curated, trusted content
healthcare  medicine  reference  community  blog  physician  provider  thought  leadership  14nm  social  network  science  stgr  trust 
june 2014 by csrollyson
About | KC Kids Doc
Blog: "pediatrician, blogger and social media community manager"
physician  provider  social  media  pediatrics  children  healthcare  medicine  example  blog  parent  teen  tween  diet  nutrition  prevention  treatment  14nm  mother  family 
june 2014 by csrollyson
Social Media in Health Care
This strategy still visible on their website in 2014
competitor  hospital  healthcare  provider  strategy  social  media  2010  patient  presentation  tq14  14nm 
may 2014 by csrollyson
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