recentpopularlog in

csrollyson : research   741

« earlier  
Who’s the Right Customer to Map? Your Third Journey Mapping Question - Heart of the Customer
Pithy post on making choices to focus #journey #mapping initiatives. I shared my experience with #agile #digital #ethnography and asked author's experience with 2ndary research
customer  Experience  journey  map  focus  howto  csrblogcomment  value  proposition  ROI  cost  project  research  choice  csr19 
16 hours ago by csrollyson
Tepe, Sultan | Political Science | University of Illinois at Chicago
Author, "From Ambiguous Refugees to Potential Citizens: #Turkey’s Domestic and International Challenges and its #Syrians in The European Refugee Crisis," Routledge, 2018.
=> https://www.linkedin.com/in/sultan-tepe-01b5532/
university  illinois  Chicago  political  science  refugee  turkey  syria  research  rights  human  19eyz  bullsi 
17 hours ago by csrollyson
Journey Mapping: 9 Frequently Asked Questions
One of the best reference posts on #customer #journey #mapping I've seen + Links to more. I use #agile #digital #ethnography for research-first or hypothesis-first approaches; it adds a lot of data cred to maps
journey  map  reference  howto  bullsi  csr19  FAQ  persona  stakeholder  executive  value  proposition  team  scope  focus  research  primary  secondary  nonprofit  government  tool 
6 days ago by csrollyson
How To Find A (Good) Film Producer
Concise how-to helps #filmmakers find the right #producer partner + How to approach candidates #FiveMillionFilm ^cr
howto  producer  advice  19eyz  filmmaker  networking  festival  referral  pointofview  research 
8 days ago by csrollyson
Ultimate Guide to Customer Experience Mapping: How to Map the CX from Start to Finish – NGDATA
Superb post compares #customer #experience maps to #journey #maps, shows when to use each, then how to build #CX map; BTW #agile #digital #ethnography speeds & improves this process
customer  experience  map  journey  comparison  reference  bullsi  csr19  howto  value  proposition  2017  data  social  media  sales  retail  transaction  example  template  omni  channel  touchpoint  emotion  research  persona  interview  forum  support  call  center  design 
8 days ago by csrollyson
Patient Experience Study | GE Healthcare & Prophet
Survey of US #healthcare patients & providers reveals grim #patient #experience: providers think they're doing okay, but patients disagree. BTW, firms can improve studies with #agile #digital #ethnography (it's more patient-centric ;^) #CX
patient  experience  healthcare  usa  survey  marketing  research  report  Statistics  2016  customer  csr19 
12 days ago by csrollyson
Better patient experience hinges on improving financial journey
From the Duh Dept: To improve #patient #experience, transform #financial experience, transparency. BTW, firms can improve studies with #agile #digital #ethnography (it's more patient-centric ;^) #CX
healthcare  usa  patient  experience  finance  insurance  payer  stream  2018  survey  customer  Research 
12 days ago by csrollyson
Journey mapping as a tool to transform patient experience | AMS Insights
Example: legacy qualitative market research relies on few participants for interviews, diary studies & surveys: #agile #digital #ethnography improves research design by evaluating much more patient experiences
patient  customer  experience  marketing  survey  dairy  interview  traditional  healthcare  research  primary  journey  map  qualitative  knee  surgery 
12 days ago by csrollyson
How to Find a Producer | Filmmaker Magazine
Nice detail helps #directors and #filmmakers understand the process of finding a #producer and forming a fruitful partnership #kudos ^cr
19eyz  howto  executive  producer  director  filmmaker  research  reference  bullsi  business  partner  network 
14 days ago by csrollyson
Common Mistakes During Customer Journey Mapping
How many of these do you know? Very useful post reveals common #journey #map #pitfalls - No.1 is having too much product focus #cx [commented]
journey  map  howto  pitfall  list  csrblogcomment  q2  2019  product  brand  emotion  model  design  research  exception  csr19  customer  experience 
20 days ago by csrollyson
Can a Deprivation Study Deliver Brand Inspiration?
[commented] How deprivation research asks people to do without some favorite things creates creativity and joy #ethnography #cx #research
deprivation  research  ethnography  csrblogcomment  q2  2019  method  brand  product  csr19 
20 days ago by csrollyson
Social media intelligence - Wikipedia
Another vector of using digital social data to create "intelligence"
social  media  research  analysis  reference  uk 
26 days ago by csrollyson
Market Research Methods
Briefly mentions social within context of secondary market research, then discusses surveys, focus groups, interviews, observation, and field trials in the UX sense
marketing  research  quantitative  qualitative  primary  secondary  comparison  howto  csr19  reference  twitter  user  experience  customer 
26 days ago by csrollyson
Research Solutions | Market Street Research
Marketing research firm discusses brand awareness and how it's measured with qual and quant methods + links to multiple other research methods; they do longitudinal studies for customer experience and employee engagement and general benchmarking
marketing  brand  awareness  image  research  quantitative  qualitative  comparison  vendor  firm  csr19  benchmarking  reference 
26 days ago by csrollyson
Quantitative Market Research VS Qualitative Market Research
Offers common examples of quant and qual primary marketing research + brief discussion of how each is used
marketing  research  quantitative  qualitative  description  comparison  vendor  firm  howto  csr19  primary 
26 days ago by csrollyson
Quantitative vs Qualitative Market Research: Which Method Is Best for You?
Briefly describes quant and qual marketing research, then offers rough guidance for selecting which to conduct, or both
marketing  research  quantitative  qualitative  comparison  vendor  firm  howto  csr19 
26 days ago by csrollyson
Understanding the Types of Marketing Research
Very useful: contextualizes quant & qual with the larger perspective of primary & secondary marketing research
marketing  research  overview  business  analysis  primary  secondary  qualitative  quantitative  comparison  csr19  reference 
26 days ago by csrollyson
Health Online 2013 | Pew Research Center
Long in the tooth but useful; most findings have likely increased as online/digital adoption deepens
2013  healthcare  online  behavior  research  patient  customer  Experience 
4 weeks ago by csrollyson
Our Focus Areas | Rightpoint
Rightpoint has morphed into a CX and design agency
customer  experience  design  agency  chicago  usa  csr19  strategy  insight  Research  consulting  firm 
4 weeks ago by csrollyson
Dr Melanie Griffiths - School of Geography, Earth and Environmental Sciences - University of Birmingham
Interesting research on refugees and forced migration, i.e. "Seeking Asylum and the Politics of Family"
migration  refugee  research  birmingham  professor  anthropology  UK  immigration  19eyz 
4 weeks ago by csrollyson
The Re-Wired Group
Michigan-based #JTBD consultancy serves a wide spectrum of clients, focused on #JTBD for #innovation #product #development #cx
jtbd  consulting  firm  michigan  innovation  product  design  customer  user  experience  Research  csr19 
5 weeks ago by csrollyson
Syrian Refugee And German Scientist Team Up For Unusual Research : NPR
Chance meets determination: #Syrian #refugee microbiologist gets job in Leipzig research lab through chance meeting at church #Germany
syria  refugee  germany  leipzig  microbiology  mine  metal  extraction  aleppo  church  recovery  research  raft  greece  19eyz  bullsi 
6 weeks ago by csrollyson
How to Boost the Power of Your Customer Journey Maps | LinkedIn
How to amp up customer experience with #journey #maps - where most map efforts fail, now you can outperform
customer  experience  journey  map  csr19  linkedin  howto  social  media  ethnography  research 
6 weeks ago by csrollyson
How Create a Customer Journey Map, Customer Journey Map Templates
Short and solid how-to guide for researching and creating #customer #journey #maps #CX
customer  journey  map  social  media  experience  csr19  howto  template  tool  research 
6 weeks ago by csrollyson
Visual Guide to Customer Journey Mapping Process
Good detail of analog trad process of #customer #journey #mapping + compares journey maps to #service #blueprint experience maps, others #CX #research
service  design  customer  user  research  journey  map  howto  guide  blueprint  comparison  experience  process  marketing  automation  value  proposition  csr19 
7 weeks ago by csrollyson
An introduction to customer research (a 3,000-word guide) – Econsultancy
Solid #customer #user research how-to guide includes using #ethnographic #research with trad quantitative & qualitative research #CX
customer  user  experience  research  guide  2017  lean  guerrilla  ethnography  survey  focus  group  howto  website  tools  qualitative  quantitative  CRM  csrblogcomment  csr19 
7 weeks ago by csrollyson
Using Social Listening for Integrated Insights - ClickZ
Kudos: 4-step customer/user #research process precedes qualitative interviews/focus groups with rigorous #social listening #CX #ethnographic
social  media  research  2015  asia  marketing  advertising  strategy  survey  focus  group  howto  analysis  bullsi  reference  csr19  csrblogcomment 
7 weeks ago by csrollyson
How to Conduct Research for Customer Journey Mapping
Exceptional how-to guide for conducting qualitative customer experience research, supplemented with quantitative + links #journey #map #CX
customer  experience  journey  map  research  method  comparison  qualitative  quantitative  survey  interview  social  sentiment  analysis  howto  reference  exceptional  field  study  analytics  csr19  bullsi 
8 weeks ago by csrollyson
Page 17 – Patient Empowerment Network
Infographic not specific to cancer or CAR-T but useful background on how patients approach getting treatment
q1  2017  infographic  patient  sh1  social  media  research  sh2  ws1  18sbx  survey 
8 weeks ago by csrollyson
How to create a customer journey map | MyCustomer
Solid all around: Why and how to build a #customer #journey #map + supporting artifacts #service #design #CX
customer  journey  map  howto  service  design  blueprint  stakeholder  q3  2018  value  proposition  collaboration  research  ethnography  social  media  interview 
9 weeks ago by csrollyson
Enjoying the Process of Home Cooking | EWG
Fantastic helpful post on intelligent cooking and design.
cooking  science  efficiency  joy  howto  exceptional  research  design 
10 weeks ago by csrollyson
Towards the better diagnosis of lymphoma
Experimental blood tests measure DLBCL "DNA leakage" into the blood to predict relapse refractory disease
lymphoma  DLBCL  DNA  waste  blood  test  research  clinic  practice  oncologist  relapse  refractory  prediction  cancer  18sbx  bullsi  sh3  sh4 
12 weeks ago by csrollyson
Why we shouldn't like coffee, but we do: Weirdly, people with a higher sensitivity to bitter caffeine taste drink more coffee -- ScienceDaily
Hypothesizing as to why people sensitive to bitter taste should not like caffeine but oft do: they learn to associate caffeine’s bitter taste with energy
research  coffee  tea  wine  caffeine  taste  genetics  uk  behavior  modification  reinforcement  food  drink 
november 2018 by csrollyson
Oral Sensory Nerve Damage: Causes and Consequences
Paper explains some hows/whys of changing taste due to drugs, other factors
sense  mouth  taste  smell  loss  medicine  research  reference  pharma  sideeffect  health 
october 2018 by csrollyson
Humans Are Dumb At Figuring Out How Smart Animals Are | FiveThirtyEight
Scientists try to create a universal model for “intelligence” to rate and rank animals; “But each animal smart in its own way”
human  primate  behavior  animal  intelligence  study  research  fail  model 
may 2018 by csrollyson
Tim Noakes - Wikipedia
Start point to appreciate the work of @proftimnoakes in #diet & #exercise - He expouses a high-fat protein based diet low in carbs
exercise  nutrition  diet  pioneer  physician  south  africa  marathon  professor  program  innovation  research  debunk  reference  diabetes  big  food  fastfood  carbohydrate  protein  fat 
april 2018 by csrollyson
Massive open online nutrition and cooking course for improved eating behaviors and meal composition
[Study] Online course #MOOC for online #nutrition & #cooking improved eating behaviors & meal composition @coursera #obesity global
cooking  health  mooc  online  discussion  video  demonstration  education  2015  q4  statistics  obesity  nutrition  study  research  drivetotrust 
april 2018 by csrollyson
An evidence-based conceptual framework of healthy cooking
Delicious #medical recipe uses a research approach to create evidence-based conceptual framework of #healthy #cooking to reduce #diabetes #obesity #CVD
cooking  health  bullsi  exceptional  2015  university  texas  cancer  research  physician  chef  disease  drivetotrust  home  comparison  processed  food  restaurant 
april 2018 by csrollyson
What Americans can learn from British class guilt | US news | The Guardian
#Socialeconomic #class compared in the #USA & #UK: How each country's culture experiences social class + an example & research links
usa  uk  social  economy  class  stereotype  comparison  2018  q1  example  immigrant  university  community  middle  private  public  school  Statistics  research  csrb 
march 2018 by csrollyson
The Most Trusted Study on Millennials and Causes
Market research/analyst firm specializing in millennials' #social #impact engagement behavior #nonprofit
nonprofit  social  impact  Analyst  millennial  research  report  drivetotrust  reference  study 
march 2018 by csrollyson
Rest and Recovery: A Whole New Perspective (and A Giveaway) | Mark's Daily Apple
new research & hypothesis:!humans have a finite amt of energy to spend on vital functions, work & recovery. *Recovery also takes energy*
workout  athlete  research  theory  model  primal  rest  injury  deficit  energy  recovery 
january 2018 by csrollyson
Why Do We Need to Sleep? - The Atlantic
Research into the mystery and universality of sleep: why do all animals indulge in such a useless practice? don’t know, I’ll sleep on it ;^)
neurneurology  brain  animal  sleep  science  research  japan  institute  study  neuron  synapse  speculation 
january 2018 by csrollyson
Center for Neighborhood Technology
Improves Chicago's livability: upgrade built envt, transit, walkability, real estate development, public spaces...
chicago  economy  development  organization  agency  transit  urbanism  planning  research  architecture  policy  advocacy  housing  environment  wastewater  walkability  drivetotrust 
january 2018 by csrollyson
Medical Alley Association
Empowers healthcare/pharma/device startups in Twin Cities region
minnesota  minneapolis  healthcare  medical  advocacy  nonprofit  research  startup  VCs.angels 
january 2018 by csrollyson
Science Says Fitness Trackers Don't Work. Wear One Anyway | WIRED
Argues that fitness trackers’ poor track record ;^) due to studies’ use of old devices; app designs better plus more sensors make for better UX CX
fitness  tracker  wearable  study  workout  behavior  economics  application  design  research  motivation  example  Q4  2017  software  addiction  user  customer  experience 
december 2017 by csrollyson
10 Alternative Therapies for ADD & ADHD | Mark's Daily Apple
This makes a ton of sense and I'd totally consider if my kid had attention deficit issues: check it out!
ADD  ADHD  neurological  disorder  behavior  children  lifestyle  primal  insight  study  research  diet  exercise  nutrition  alternative  natural  treatment 
december 2017 by csrollyson
Male researchers stress out rodents : Nature News & Comment
How males stress out mice in research and skew results, males of many species
study  mouse  research  gender  stress  canada  pain  debunk 
november 2017 by csrollyson
The Power of Food Rituals | Mark's Daily Apple
Accessible explanation and how-to for incorporating ritual in cooking, eating & hols
food  cooking  ritual  tradition  howto  celebration  science  research  study  reference  spirit  ancestor  mysticism  religion  primal  pagan  metaphysics  holiday 
november 2017 by csrollyson
10 Surprising Sources for Customer and Competitive Insight | SEJ
Useful list & how-to for learning about why customers switch to competitors (no surprises though ;^)
customer  competitor  howto  insight  research  analysis  operations  social  media  analytics  website  call  center  alumni  switch  retention  conversion 
november 2017 by csrollyson
Why Are America’s Suburbs Becoming Poorer? | The Nation
Reveals mistaken assumptions that poverty is urban and black/brown; suburbs less able to deal
poverty  usa  inequality  demographics  economy  industrial  suburb  city  comparison  nonprofit  services  agency  research  statistics  support  empowerment  q3  2017  race 
october 2017 by csrollyson
UW ADINT: Advertising as Surveillance
Superb FAQ: How to use #mobile #advertising to track individuals' locations + how to prevent
mobile  advertising  surveillance  research  study  exceptional  test  iphone  android  smartphone  network  FAQ  privacy  tracking  howto 
october 2017 by csrollyson
It Takes Just $1,000 to Track Someone's Location With Mobile Ads | WIRED
Useful example of how tech can be repurposed for very different ends: anyone can use #mobile #ads can track your location
mobile  smartphone  application  advertising  surveillance  exposé  q4  2017  research  study  tracking  howto  usecase  example 
october 2017 by csrollyson
Temple Grandin: "The Autistic Brain" - YouTube
Her own story with autism, journey, learnings and wisdom; fascinating and informative
autism  disability  video  brain  science  story  experience  philosophy  illinois  farm  agriculture  family  research 
october 2017 by csrollyson
Rain Is Good for Your Body | Underground Health Reporter
The big lesson: Be in nature, not man made environments, which are high in positive ions
health  wellness  nature  rain  river  lake  ocean  ion  pollution  energy  brain  research 
october 2017 by csrollyson
« earlier      
per page:    204080120160

Copy this bookmark:





to read