recentpopularlog in

csrollyson : response   13

Customer Complaints: Why Angry Customers Are Good for Business
Solid advice for improving your firm's responses to #customer #complaints by listening, apologizing [mean it], empowering employees; customer feedback is research and post gives some tools to improve. I wouldn't use these; they need to be more personal/indiv. #CX
customer  experience  complaint  howto  response  learning  service  csr19  listening  apology 
june 2019 by csrollyson
Forest Bathing | Mark's Daily Apple
How humans sacrifice health & a surprisingly easy way to get it back [science, links]
forest  wood  nature  body  human  green  health  immune  response  science  statistics  japan  medicine 
march 2017 by csrollyson
Balancing Terror and Reality in State of the Union Address - The New York Times
What he lacks is leadership and trust; his thoughts on the threat are sound
q1  2016  obama  terror  usa  intelligence  response  analysis  2ghcj 
january 2016 by csrollyson
German calls for Grexit mount as EU stunned by 'No' vote | Reuters
Diverse reactions to definitive greek rejection of creditor-mandated austerity
greece  referendum  q3  2015  europe  eurozone  response  2ghcj  germany  france  brussels  grexit 
july 2015 by csrollyson
Google, Mighty Now, but Not Forever - NYTimes.com
Coverage of seminal post that analyzes #google imminent challenges [see link]
google  microsoft  hp  hightech  wang  history  lockin  web  mobile  digital  advertising  facebook  tv  marketing  brand  direct  response  youtube  Platform 
february 2015 by csrollyson
Northwestern Memorial Hospital on Facebook
NMH is doing the "std social media" thing that feels totally cold and unauthentic
patient  facebook  response  hospital  bill  healthcare  tq14  14nm 
may 2014 by csrollyson
Engagement Boosts Social Media ROI — BPO News & Trends
Makes argument for getting deeper with customers online, serving them and how rightshoring response can add value
social  business  media  response  bpo  outsourcing  global  pointofview  q3  2013  value  proposition  customer  service 
september 2013 by csrollyson
Burger King’s Big Hack Attack: How to Respond to Anything Fast | LinkedIn
GOODpractice: Brief outline of how to benefit to social media "crises" by planning
fastfood  q1  2013  anonymous  hack  social  media  snafu  howto  crisis  response  negative 
february 2013 by csrollyson
Why do you want to volunteer with this Project
Results of research survey: why people volunteer: awesome keyword trove
12lc1  12pol  12rec  survey  response  keyword 
june 2011 by csrollyson

Copy this bookmark:





to read