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csrollyson : saas   20

PCI Compliance & Certification for Cloud Computing and SaaS Vendors
Useful overview and tools for #PCI #compliance for #cloud providers and operators: 8 essential concepts + templates #technical #writing #SaaS #IaaS #PaaS
compliance  overview  cloud  saas  paas  iaas  technical  writing  tool  reference  template  csr19 
10 weeks ago by csrollyson
First 90 Days in Customer Success Management
One of the best customer success posts I've seen: How to succeed as a new #Customer #success #manager has in-depth guidance, links to more #kudos #CX #enterprise
customer  success  bullsi  howto  plan  manager  SAAS  software  product  sales  marketing  service  pricing  feedback  visit  experience  lifecycle  metrics  churn  engagement  model  KPI  reference 
june 2019 by csrollyson
Brooke Goodbary – Medium
Want to dive deep into #customer #success? @Brooke knows her stuff! #experience #CX
customer  success  blog  bullsi  metrics  team  management  data  analytics  software  saas  service  sales  marketing  product  experience 
june 2019 by csrollyson
Vista Equity Partners Acquires Marketo
#Marketing #automation matures: #marketo in saas rollup deal
marketing  automation  saas  software  acquisition  Q2  2016  news  rollup  maturity  cmo  2cdo  2csra  cco  sochap 
june 2016 by csrollyson
Gainsight | SuccessIndex Quarterly Benchmark Report
Comparison & analysis of SaaS #customer #success performance; metrics should be useful [imminent]
customer  success  report  cloud  analysis  saas  gainsight  2014  reference  software  metrics  sochap  cco 
february 2016 by csrollyson
SaaS Commission Plans - What Works Best?
Superb discussion in CFO forum advising CFO of SaaS firm on B2B sales commission structure; look at the depth/breadth of advice in the forum; OP doesn't come back in to debate, but if he had, I'm sure it would've increased the depth substantially; several members qualify their advice by explaining their roles, and this makes their advice more helpful; stating your point of view explicitly is best practice. Several contributors refer to each other's comments, too, which increases the quality of the discussion.
sales  b2b  2sds  bullsi  discussion  cfo  commission  compensation  business  development  saas  cloud  software  startup 
may 2015 by csrollyson
(2) Marco Ciobo - Google+ - http://www.atkearney.com/strategic-it/ideas-insights/articl…
Useful reference on Cloud with substance but avoids jargon; incl adoption stages & cloud's key parts & lessons learnt
cloud  whitepaper  atkearney  saas  paas  business  model  CIO  adoption  enterprise  process  csrblogcomment  infrastructure  lessons  management  consulting  firm 
march 2013 by csrollyson
A Few Good Event-Registration Tools
Excellent, mentions and positions the major brands.. highly recommended!
Conference  Event  Management  Tool  SaaS  Comparison  Analysis 
august 2008 by csrollyson

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