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Future Scope: John Hagel III - GE Look Ahead | The Economist
[commented]MUSTread summary of Hagel et al's research into forces transforming business & society [comment]
disruption  economics  firm  organization  enterprise  history  csrblogcomment  social  business  q4  2014  network  free  agent  collaboration  fragment  scale  knowledge  economy 
october 2014 by csrollyson
Warby Parker's Customer Service Secret | LinkedIn
As I predicted, customer service is the new marketing: firm responds to tweets on video & points to them in Twitter #kudos #innovation
twitter  youtube  customer  service  video  tweet  digital  scale  innovation  socialchannel  marketing  example  2sbs  Platform 
november 2012 by csrollyson

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