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Topic-Based Writing to the Rescue: Project Considerations for Managers (Case Study)
Superb post-mortem of rescue #technical #writing project for enterprise #software (#healthcare) client features training, documentation, cheat sheets, user guides + a firing a cantankerous contractor #instructional
technical  writing  instructional  user  guide  documentation  bullsi  healthcare  software  canada  usa  turnaround  government  procurement  trust  project  management  topicbased  content  madcap  flare  contractor  single  sourcing 
july 2019 by csrollyson
Software Documentation and Training Case Study - Info Pros
Concise #technical #writing case study transforms #software company’s development of onboarding, user guides, documentation, help
technical  writing  communication  casestudy  csr19  software  documentation  onboarding  guide  single  sourcing  team  transformation  service  process  design  user  bullsi 
july 2019 by csrollyson
Justifying the Use of Single-sourcing - A Case Study
Concise explanation of #single #sourcing and its value proposition + a project example (but not really a case study) #technical #writing #communication
technical  writing  example  project  single  sourcing  content  developer  user  concept  csr19  knowledge  management  document  guide  value  proposition 
july 2019 by csrollyson
Deeping The Customer Relationship With Social Media
POV & predictions on global demand for business process outsourcing #BPO for #SocialMedia #customer service #CX
customer  Experience  pointofview  2015  q1  adoption  sourcing  business  process  prediction  Global  social  media  network  service  cco  cdo  sochap  management 
january 2016 by csrollyson
Outsourcing Accounting Services & Finding The Best Vendor
CEO of consultancy seeks advice on evaluating firms for outsourced accounting services offers good/bad lessons; @keithperry offers a high-quality contribution, and he sets the bar high; @lynneholloman means well, but her suggestion is not substantial, so she should have added more substance or stayed out because comparatively she makes no impact; @keithjohnson looks bad for politicking; @billhite qualifies that his firm offers those services but doesn't come across as selling, only offers the provider's POV, so useful; @jdfloyd offers a great source & shows that contributions need not be long, but if short, specific; @molliemossman stands out b/c she reframes the question, OP may not need to outsource, she recommends self-sufficiency; @gerrilazarre gives a fine, in-depth response. All together a high quality thread!
vendor  selection  2sds  discussion  sourcing  accounting  services  professional  offshore  trust  b2b 
may 2015 by csrollyson
Misconceptions about Social Media #Custserv | LinkedIn
[comment] RARE insight on customer service, social media, marketing & operations: banking context #custserv #kudos @frankeliason
customer  service  social  media  csrblogcomment  q1  2014  banking  Financialservices  example  marketing  organization  operations  citibank  mckinsey  experience  interaction  management  sourcing  community  support  business  digital  CDO  2cdo 
february 2014 by csrollyson
Why outsourcing your B2B Social Media can work | The CBC blog
Useful POV for using an agency to "professionalize" social business; good example of social media as marketing
b2b  social  media  pointofview  2012  agency  sourcing  competency  marketing  cost 
april 2013 by csrollyson
Visualisation Archives - Sociagility
Reflecting on 2012 social media adoption study: in-house skills fall short & results uncertain
social  media  business  competency  uk  study  statistics  adoption  b2b  b2c  measurement  pointofview  team  sourcing  marketing  2012 
april 2013 by csrollyson
Should Social Media be Done In-House or by an Agency? -
Digital agency gives advice on whether to "take social media in house" but misses the main points
agency  pointofview  brand  team  competency  sourcing  risk  social  media  business 
april 2013 by csrollyson
Sam Fiorella: Exposing Cyber Shills and Social Media's Underworld
FAKE social media popularity: Useful links to shill providers and supply chain
social  media  shill  fake  manipulation  2013  sourcing  reference  popularity  reputation 
march 2013 by csrollyson
Free exchange: Chains of gold | The Economist
Profound point: Industrial Economy "industrialization" differs markedly from the Knowledge Economy version; excellent links
knowledge  industrial  economy  supply  chain  transformation  2012  india  china  unbundling  transport  globalization  production  producer  consumer  sourcing  japan  south  korea  research 
august 2012 by csrollyson
Dying Industries : PitchEngine : Get the Word Out™
Just in from the Duh Dept: more relevant'd be revisiting firm core valueprop, strategy
economy  report  decline  usa  sourcing  schumpeter  apparel  asia  production  import 
april 2012 by csrollyson
Tech support or extortion? You be the judge | Cringely - InfoWorld
Tech support company outed for using FUD/scare sales tactics; how to rekindle trust
trust  technology  support  client  customer  service  exposé  gaffe  snafu  india  sourcing  WhiteLabel  humor  2sbs 
march 2012 by csrollyson
"Eye on China Webinar Series" - Google Search
Online Webinars show legal angles of conducting business with China: producing there for the U.S. market, IP issues, many use cases
china  usa  business  crossborder  webinar  law  intellectual  property  trade  sourcing  reference  2ghcj 
november 2011 by csrollyson
Foodtree Bring You Fresh Produce Straight from Your iPhone
Foodies: new iphone app lets you & friends share info abt yr favorite fruit/veggies sources & photos Thx @techcocktail #fb
food  iphone  application  crowdsourcing  sourcing  produce  vancouver  denver  local  photo  promotion  2csrollyson 
july 2011 by csrollyson
BBC NEWS | Technology | Twitter followers 'can be bought'
Interesting.. 1st reaction is that it's clueless, but leaving mind open
Twitter  business  model  sourcing 
july 2009 by csrollyson
B2B Social Media Example: Siemens | Social Media B2B
Siemens' initial forays into social media + critique
chain  Sourcing  Social  Network  B2B  1ma9 
april 2009 by csrollyson
Social network for sourcing professionals
Supply  Chain  Sourcing  Social  Network  B2B  1ma9 
april 2009 by csrollyson
Sourcing Innovation: Supply Chain Social Networks: Useful Resource or Productivity Killer?
Criticism and good discussion of the concept of "supply chain social networks" - find the author is too inexperienced to understand the potential benefits but had several valid points; comments add significantly
Supply  Chain  Sourcing  Innovation  Social  Network  1ma9 
april 2009 by csrollyson
Knowledge Process Outsourcing (KPO)
Superb report on strategic KPO opportunity; good retrospective of ITO/BPO/KPO transition
KPO  Sourcing  2008  ThoughtLeadership  Strategy  Global  Exceptional  BPO  ITO 
march 2008 by csrollyson
Universal Insurance Selects CGI For Seven-Year BPS Deal - Outsourcing
Universal Insurance leverages outsourcing to drive U.S. market entry
FSI  BPO  Sourcing  Casestudy  Strategy  Insurance 
march 2008 by csrollyson
Waters magazine - Hedge Fund Outsources Back-to-Front
Hedge fund inks deal with outsourcers to outsource back office systems prior to launching the fund
hedge  Sourcing  Administration  BPO  ITO  Strategy 
march 2008 by csrollyson
Outsourcing - Insurance Start-Up Quickly Succeeds Thanks to Back-Office Outsourcing Provider
Good story about Puerto Rico-based insurer entering the U.S. market quickly by outsourcing back end
Insurance  FSI  BPO  Sourcing  marketentry  Strategy  SMB 
march 2008 by csrollyson
Waters magazine - Resourcing to India
In-sourced via India captive center formerly outsourced
Bank  Casestudy  BPO  ITO  Resourcing  JP_Morgan  UBS  Sourcing  India  Captive 
march 2008 by csrollyson
Manulife, CGI open Halifax IT development centre
John Hancock Manulife merger offshores in Halifax; Service Oriented Architecture
Casestudy  Insurance  Sourcing  Merger  ITO 
march 2008 by csrollyson
Call Center Times
Excellent articles on call center operations and marketing
Sourcing  Casestudy  Call_center  Segmentation  Consumer  Customer  Service  Credit  Card 
march 2008 by csrollyson
Insurance Outsourcing: India Gains Momentum as Offshoring Intensifies
Brief discussion of the development of value-added outsourcing industry
Sourcing  FSI  Insurance  india  Analysis  Prediction  2006 
march 2008 by csrollyson
Offshoringtimes | News | IT Outsourcing
Directory of major vendors, sites, cities.. Blog | Whitepapers | Case Studies | Articles | Destinations | Companies
Sourcing  News  India  KPO  BPO  ITO  Directory  Guide  Location  Exceptional  Tool 
march 2008 by csrollyson - ITO | BPO | KPO
Excellent reportage of sourcing industry in India
Sourcing  Analysis  Reports  India 
march 2008 by csrollyson
Knowledge Process Outsourcing: The Big Game
Excellent overview of KPO; good list of providers, including costs
KPO  Report  Analysis  Guide  Exceptional  2006  Sourcing  Cost  Billing.rate 
march 2008 by csrollyson
Bridge Strategy Group
parent=Satyam Chicago India Connection Dave LaRue
Management  Consulting  Strategy  Sourcing 
march 2008 by csrollyson
Resolve Business Process Outsourcing
Resolve. Business Process Outsourcing. Contact Center Services. Supply Chain Management. Financial and Administrative Solutions.
FSI  sourcing  Canada  Vendor  Financialservices 
march 2008 by csrollyson
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