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Case study: improving instructions [TechScribe technical writing]
#Technical #writing example of redesigning inventory procedure guide: nice before/after example + use of nested un/ordered lists #retail
technical  writing  example  redesign  retail  inventory  procedure  store  office  communication  guide  bullsi  csr19  casestudy 
july 2019 by csrollyson
Whole Foods complaints about produce quality since Amazon deal - Business Insider
Customers perceive produce quality and stock availability noticeably dropping since @amazon bought @wholefoods
amazon  wholefoods  customer  experience  q4  2017  quality  produce  fruit  vegetable  stock  store  price  acquisition  management 
january 2018 by csrollyson
How Retail Is Mastering the Omni-Channel Customer Experience | Centric Digital
Useful summary of #retail #store disruption + #ecommerce move into #apparel @jcpenney insights
strayegy  customer  experience  retail  store  example  jcpenney  ecommerce  omni  channel  2016  apparel  amazon  walmart 
october 2016 by csrollyson
Amazon plans to open a Chicago bookstore in Lakeview - Chicago Tribune
Customer experience lab transcends channels: @amazon goes retail in #chicago #lakeview #cx
book  retail  ecommerce  2016  q3  news  lakeview  chicago  customer  experience  store  digital  omni  channel  2csrollyson  2cdo  cco  sochap  2snr 
august 2016 by csrollyson
Wal-Mart to Acquire Jet.com for $3.3 Billion in Cash, Stock - WSJ
Walmart throws in the towel, buys Jet.com to rev #ecommerce woo Gen Y/Z
walmart  jetcom  Q3  2016  acquisition  ecommerce  Competition  amazon  store  retail  geny  genz  2snr  2csra 
august 2016 by csrollyson
What Is Ethnographic Research Marketing? | Chron.com
Short how-to conduct #ethnography for consumer research [digital + analog]
ethnography  digital  analog  howto  summary  marketing  research  social  media  home  car  public  store 
march 2016 by csrollyson
Retailers Experience Success Due to Employee Engagement - Pet Product News - January 2016
Conventional advice to boost #employee #engagement + #retail examples show EE's effect on #customer #experience
employee  engagement  retail  pet  store  example  customer  experience  howto  advice  sochap 
february 2016 by csrollyson
Where Customer Experience and Employee Engagement Converge | The ForeSee Blog
Very useful research correlates #customer #experience with #employee #engagement and plots on a graph + links
sochap  employee  engagement  customer  experience  research  Statistics  rank  comparison  retail  store  management  q4  2014  reference  organization 
december 2015 by csrollyson
Location, Location, Frustration | Inc.com
3 site selection case studies for apparel, education & manufacturing
retail  store  manufacturing  plant  casestudy  location  california  site  selection  q4  2014 
march 2015 by csrollyson
PiinPoint
#BigData startup determines optimal locations for new stores in minutes
retail  store  software  tool  big  data  location  q4  2014 
march 2015 by csrollyson
Mapping the Customer Experience Journey in the Internet AgeWinTheCustomer!
[commented]How the #customer #journey map is showing its age & what to do about it #kudos @flavmartins
customer  experience  csrblogcomment  omni  channel  journey  map  digital  social  media  store  ecommerce  mobile  relationship  sochap 
october 2014 by csrollyson
The Importance Of Employee Engagement In Digital Customer Experience
YES=>Shows how employee experience affects #customer #experience + examples, links to research
employee  customer  engagement  experience  retail  ecommerce  example  airbnb  store  furniture  journey  research  loyalty  community  starbucks  q4  2014  cmo  marketing  social 
october 2014 by csrollyson
Your complete guide to the insane, secretive world of Froyo Toppings — Matter — Medium
Delightful exploration, tongue in cheek, of how frozen yogurt chains use design to get you to buy more #kudos #fb
humor  restaurant  chain  self  service  fastfood  Newyorkcity  Psychology  design  store  behavior  food  2csrollyson 
october 2014 by csrollyson
Home | Gethsemane Garden Center
Nice size garden center on Clark just south of Devon
garden  edgewater  store  retail  chicago 
september 2014 by csrollyson
Support letdowns tarnish Apple's sterling quality | Consumerization Of It - InfoWorld
Calling #TimCook: #Apple #trust gap tarnishes overall great #customer #experience: More openness plz
trust  service  support  apple  Q3  2014  defect  macbook  screen  iphone  petition  2011  store  PC  computer  comparison  lenovo  customer  Experience  timcook  2sbs 
august 2014 by csrollyson
So long, iOS -- jailbreakers have found their home: Android | Mobile Technology - InfoWorld
Parallels #Android w #Windows for #malware on #jailbreak #Mobile: I have corroborated this separately #fb
android  ios  windows  mobile  jailbreak  malware  virus  Operating_systems  Q3  2014  comparison  apple  google  itunes  play  store  2csrollyson 
august 2014 by csrollyson
Innovation Excellence | Like Sbarro, Will You Be the Next Domino to Fall?
MUSTread: #Retail #store businesses vanishing b/c execs using outmoded planning, strategy tools, ideas #kudos
retail  mall  restaurant  apparel  Q1  2014  bankruptcy  strategy  fail  store  digital  cdo  transformation  ecommerce  mobile  customer  experience  2cdo 
march 2014 by csrollyson
How Mobile Is Bridging Brick and Mortar’s Data Gap
USEFUL How local retail can use data to bridge offline/online gap, go omni multi channel
big  data  analytics  omni  channel  retail  store  local  marketing  email  mobile  cdo  digital  transformation  Q1  2014  customer  sales  revenue 
march 2014 by csrollyson
Real Business - How effective is your multi-channel strategy?
Short to-do list for retail store #Omnichannel #Mobile #socialbusiness
multi  channel  howto  web  ecommerce  mobile  store  uk  example 
march 2014 by csrollyson
All Hail the Rise of the Boundary Worker - Social Business Insights Blog
#BigData-powered people raise the bar in formerly low-tech businesses: how your #retail #experience will change #fb
service  retail  omni  channel  exceptional  insight  tablet  big  data  customer  experience  q1  2014  IBM  CDO  restaurant  store  digital  2sbs 
march 2014 by csrollyson
bcg.perspectives - Out in Front: Exploiting Digital Disruption in the B2B Value Chain
#BCG on #B2B #omnichannel & #digital value chain transformation; useful Europe examples & business models
digital  transformation  value  chain  bcg  europe  example  market  mobile  omni  channel  model  business  social  ecommerce  mcommerce  retail  store  2cdo  2csra  2snr  foundation 
february 2014 by csrollyson
How Amazon Forced CVS to Stop Selling Cigarettes | Wired Business | Wired.com
MUSTread: Short analysis of CVS decision to stop selling tobacco: emphasizing its health care value proposition to compete v. Amazon #kudos
retail  store  pharmacy  cpg  tobacco  q1  2014  CVS  Amazon  competition  value  proposition  health  Analysis  CDO  2cdo  digital  ecommerce  mobile  shopping  usecase  2csra  2snr 
february 2014 by csrollyson
ZoomKube kiosk now supports facial recognition | selfserviceworld.com
#Retail #store kiosk vendor debuts technology that changes shopping experience real-time based on facial recognition
retail  face  recognition  software  vendor  solution  q1  2014  store  digital  coupon  customer  experience  kiosk 
january 2014 by csrollyson
Starbucks Aims to Move Beyond Beans - NYTimes.com
Starbucks efforts to diversify beyond coffee: juice, bakery & tea acquisitions #fb Thx @karenlevine
starbucks  food  store  acquisition  2014  q1  schultz  history  pastry  juice  tea  coffee  cafe  restaurant  business  model  training  barista  logistics  strategy  2cdo  2ghcj  2csrollyson 
january 2014 by csrollyson
Deep discounts fail to woo U.S. holiday shoppers | Article | Business | Reuters.com
USA #retail holiday results down [in part b/c]: "It's a result of more and more technology in the hands of the consumer, which allows them to virtually window-shop"
usa  retail  store  holiday  shopping  sales  analysys  online  ecommerce  statistics  q4  2013  2cdo  2csra  2ghcj 
january 2014 by csrollyson
Mobile First? Apparently Not In 2013, According To Mattermark | Nibletz
USEFUL analysis of #mobile apps' value prop for hitech startups, why so few are not committed to mobile Thx @rubingh
mobile  startup  business  cycle  fund  Q4  2013  analysis  rank  application  apple  store  laptop  computer  b2b  b2c  marketing  value  proposition  2cdo  digital  2csra  2csrollyson 
december 2013 by csrollyson
Augmented reality supermarkets in China « Retail Innovation
MUSTsee: Augmented reality grocery stores use open urban spaces for virtual stores where people shop, get groceries delivered #kudos #fb
augmented  reality  grocery  china  urban  open  space  virtual  store  retail  home  delivery  video  QR  code  mcommerce  ecommerce  transformation  CDO  digital  q4  2013  example  exceptional 
december 2013 by csrollyson
Is Starbucks Watering Down Its Coffee Brand? - Business 2 Community
Questions whether Starbucks' product proliferation dilutes the meaning of customer experience
starbucks  customer  experience  product  service  expansion  store  Q4  2012  pointofview  reflection  home  coffee  business  strategy  cross  channel 
november 2013 by csrollyson
Here's What The Store Of The Future Will Look Like (Hint: Not Amazon) - Forbes
[commented]POV refs customer survey & compares Amazon/Walmart/Target revenue to deduce retail stores will remain dominant
retail  omni  channel  pointofview  q4  2013  amazon  target  walmart  comparison  generation  genx  geny  millennial  value  proposition  survey  customer  csrblogcomment  digital  ecommerce  store  transformation  cdo 
october 2013 by csrollyson
@WalmartLabs: Why Walmart won’t succeed in e-commerce even if it does everything right.
[comment] Posits that Walmart's huge success with physical #retail will prevent it from succeeding in ecommerce & #omnichannel
walmart  ecommerce  siliconvalley  web  development  amazon  competition  store  retail  omni  channel  multi  pointofview  digital  transformation  cdo 
october 2013 by csrollyson
Recasting the Retail Store in Today’s Omnichannel World - Paper - A.T. Kearney
Discusses the value of physical stores in an #omnichannel world; references AT Kearney research Q1 2013, gives examples
omni  multi  channel  retail  store  q4  2013  atkearney  network  geography  journey  entertainment  industry  comparison  analysis  mobile  ecommerce  Statistics  UK  USA  example  cdo  digital 
october 2013 by csrollyson
MediaPost Publications Consumers Desperate For More Personalization During Purchase 09/27/2013
GREAT case of vendor hype! 3rd parag. lead priceless; nice stat: "4 min to buy online, 20 min to buy in-store"
digital  transformation  retail  omni  channel  humor  hightech  microsoft  store  online  ecommerce  mobile 
october 2013 by csrollyson
America’s Fastest-Growing Retailers - Apple Inc. (NASDAQ:AAPL) - 24/7 Wall St.
List ranks US fastest growing retailers: "aligned to consumers' changing tastes"
usa  retail  store  ecommerce  digital  q3  2013  rank  rating  comparison  apple  AT&T  list  economy 
september 2013 by csrollyson
5 Ways to Track In-Store Customer Behavior - CIO.com
6 alternatives to tracking retail customer MAC addresses; allowing for anonymity
retail  store  customer  tracking  technology  mobile  smartphone  tablet  Q3  2013  wifi  privac 
august 2013 by csrollyson
Face-Recognition Software Can Tell Stores Whether You’re A Big Spender Or Not – Consumerist
Ironic post on facial recognition vendor that alerts retail associates when celebrity is in store
retail  facial  recognition  NECIT  vendor  UK  HNW  Celebrity  VIP  customer  service  privacy  store  q3  2013  Technology 
august 2013 by csrollyson
StorefrontBacktalk » Blog Archive » Nordstrom Phone-Tracking Trial Raises Customer-Theft Threat
SUPERB discussion of retailer customer smartphone tracking competitive/privacy issues; discusses cross-retail #BigData #fb
retail  customer  tracking  Euclid  Nordstrom  Q1  2013  analysis  privacy  big  data  store  vendor  smartphone  mobile  Walmart  reputation  expectation  backlash  comparison  competition  exceptional  Technology 
august 2013 by csrollyson
Legal to Track Customers via In-Store WiFi? - Free Enterprise
Explores legality of retailers' tracking of customers via smartphones & video
legal  reflection  retail  store  tracking  wifi  smartphone  tablet  q3  2013  Technology 
august 2013 by csrollyson
Customer stalking, coming soon to a store near you | PandoDaily
Short post on retailers' growing practice of tracking people in-store, showing "personalized" ads
retail  store  mobile  tracking  russia  example  q3  2013  software  privacy  nordstrom  cdo  digital  omni  channel  Technology 
august 2013 by csrollyson
Global Retail Development Index - A.T. Kearney
Useful research on global retail: mature market retailers seek expansion to drive growth
retail  research  global  BRIC  Latin  America  Asia  India  China  Brazil  Chile  Uruguay  ATKearney  store  market  statistics 
august 2013 by csrollyson
Three Ways to Reinvent Shopping for Men's Clothing - Forbes
Solid ideas for much-needed reinvention of men's apparel shopping (by not shopping ;^) #fb
retail  apparel  men  iphone  android  mobile  application  software  example  innovation  department  store  2csrollyson 
october 2012 by csrollyson
Apple (United Kingdom) - Thoughts on Music
Steve Jobs on itunes, DRM, music labels, piracy and the online music value chain globally Thx @jobsworth
stevejobs  music  drm  label  value  chain  online  store  microsoft  itunes  CD  security  europe  global  piracy  apple  analysis  vision  2007 
october 2011 by csrollyson

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