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5 Best Practices to Build a Customer Success Journey Map | ClientSuccess
Good idea, but the "map" is firm-focused, not #customer #centric. Better is a #service #blueprint, which contains customer #journey #map and firm front & back stage support processes #design
customer  success  journey  map  alignment  silo  client  structure  marketing  sales  support  product  implementation  service  design  blueprint  csr19 
june 2019 by csrollyson
Scrum (software development) - Wikipedia
Good background on Scrum: history, method, value, limits, roles, etc.
agile  software  development  project  management  methodology  reference  history  artifact  role  value  proposition  work  phase  structure 
may 2019 by csrollyson
7 Tough Legal Lessons for Crypto Entrepreneurs - CoinDesk
Useful while tongue in cheek: Key #legal #pitfalls that sloppy #cryptocurrency #entrepreneurs fall into (Switzerland won't save you)
ICO  crypto  currency  bitcoin  switzerland  case  lawsuit  court  review  analysis  prediction  entrepreneur  legal  structure  q1  2018  blockchain  startup  fraud  procedure 
february 2018 by csrollyson
What is cornerstone content? • Yoast
Superb how-to advice on using Yoast SEO features #blogging
SEO  blog  howto  2017  Yoast  link  structure  taxonomy  writing  post  tool  feature 
april 2017 by csrollyson
Beyond Functions
Reflection on organizations' need to evolve past traditional functions
cco  organization  evolution  innovation  structure  corporate  enterprise  reflection  function  history  Q1  2013 
august 2015 by csrollyson

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