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csrollyson : success   57

First 90 Days in Customer Success Management
One of the best customer success posts I've seen: How to succeed as a new #Customer #success #manager has in-depth guidance, links to more #kudos #CX #enterprise
customer  success  bullsi  howto  plan  manager  SAAS  software  product  sales  marketing  service  pricing  feedback  visit  experience  lifecycle  metrics  churn  engagement  model  KPI  reference 
june 2019 by csrollyson
Brooke Goodbary – Medium
Want to dive deep into #customer #success? @Brooke knows her stuff! #experience #CX
customer  success  blog  bullsi  metrics  team  management  data  analytics  software  saas  service  sales  marketing  product  experience 
june 2019 by csrollyson
4 Engagement Models for Customer Success | ClientSuccess
Simple and useful review: #Designing your #customer #success model, high-touch, low-touch for #onboarding training adoption growth service
customer  success  organization  engagement  model  onboarding  training  installation  manager  account  size  profit  enterprise  smb  small  business 
june 2019 by csrollyson
5 Best Practices to Build a Customer Success Journey Map | ClientSuccess
Good idea, but the "map" is firm-focused, not #customer #centric. Better is a #service #blueprint, which contains customer #journey #map and firm front & back stage support processes #design
customer  success  journey  map  alignment  silo  client  structure  marketing  sales  support  product  implementation  service  design  blueprint  csr19 
june 2019 by csrollyson
Customer Success & Retention Consulting | Waterstone
Specializes in hightech clients + migrating trad techs to cloud, hence customer success focus
customer  success  experience  consulting  firm  chicago  sanfrancisco  hightech  csr19 
march 2019 by csrollyson
Signet Sibyl
Survey software for customer or employee experience or success applications
user  customer  experience  success  vendor  survey  employee  software  platform 
february 2019 by csrollyson
Customer Success: An Experiential Social Media Business Application - YouTube
Short video on how experiential #socialmedia can make #customer #success more, er, successful
customer  success  experiential  social  media  video  pitfall  brand  ethos  empathy  reference 
october 2017 by csrollyson
Customer Success - Wikipedia
Starter WP article on #customer #success needs work but still valuable + links
customer  success  reference  manager  vendor  development  history 
october 2017 by csrollyson
10 TIPS FOR COLLEGE TRANSFER STUDENTS! How I got In! // @ohdangdanii - YouTube
Detailed story and tips for succeeding in #community #college to transfer to university ^cr
transfer  16ccc  success  hack  twt  bullsi  howto  community  college  university 
august 2017 by csrollyson
Woman Applied to 100 Scholarships | POPSUGAR Career and Finance
SUPERB: How she created a system to apply for (and win) dozens of #college #scholarships
success  hack  16ccc  bullsi  exceptional  plan  ws1  ws2  finance  scholarship  story  ukraine  family 
august 2017 by csrollyson
7 Ways to Make Money in College/University | Brittany Daniel - YouTube
#College #side #hustles: Making [significant] extra money with college economy
success  hack  entrepreneur  college  hustle  howto  money  16ccc  ws2  finance 
august 2017 by csrollyson
SPELMAN COLLEGE VLOG #2| MOVE IN DAY - YouTube
Moving to College experience, nice reflection on life at home [series]
college  move  home  highschool  16ccc  success  hack  vlog  youtube  ws1  ws2  reflection 
august 2017 by csrollyson
HOW I GOT ACCEPTED INTO SPELMAN COLLEGE! - YouTube
Humorous spontaneous #success #hack gives many how-tos for #applying to #college
success  hack  college  apply  howto  video  16ccc  bullsi  plan 
august 2017 by csrollyson
7 Ways To Recover from College Rejection - Thuy My
Superb insight from a wise young woman! Embracing emotions around #college #rejection #success #hack @catthuymyha
16ccc  college  apply  bullsi  exceptional  reference  howto  emotion  workout  gym  vietnam  losangeles  rejection  stress  success  hack 
july 2017 by csrollyson
How I Got Accepted to College - YouTube
Fun & detailed video covers the #college #application process - Congrats @greenbrena ! #success #hack
success  hack  junior  highschool  video  apply  plan  bullsi  16ccc  test  transcript  application 
july 2017 by csrollyson
How I Got Into Stanford – Cath in College
Inspiration for your #college #application: when you run with your passion, amazing things may happen!
success  hack  journalism  video  howto  16ccc  stanford  interview  celebrity  2015 
july 2017 by csrollyson
On Customer Empathy | QQSolutions
On-point post on customer empathy and active listening + insurance, hightech
empathy  customer  sochap  active  listening  insurance  example  product  success  music  gaming  microsoft  agency  drivetotrust 
april 2017 by csrollyson
Assessing the Maturity of Your Customer Success Organization - OpenView Labs
Simple 5-stage #customer #success adoption model; suggests how to progress
customer  success  experience  model  adoption  2016  q1  vendor  cco  graphic 
march 2016 by csrollyson
Why Customer Churn Happens, And What You Can Do About It
Identifies 4 types of #customer #churn, offers many resources for addressing #kudos
customer  churn  retention  howto  guide  reference  q1  2016  experience  Statistics  service  lifecycle  success  onboard  sochap 
march 2016 by csrollyson
Why Customer Success Means the End of Salespeople | Brian de Haaff | LinkedIn
[commented]Great example of #customer #experience embedded in firm culture: their CS team not driven by $$ but desire to help
customer  success  experience  example  software  b2b  sales  outcome  exceptional  sochap  csrblogcomment  travel  journey  mission  2016  Q1  cco  cdo  2cdo 
february 2016 by csrollyson
Customer Success Swiss Army Knife for Your Sales Funnel
Advises B2B #sales on working w #customer #success to boost performance across buy cycle
customer  success  sales  b2b  howto  cycle  prospect  organization  outcome  qualification  Q1  2016  sochap 
february 2016 by csrollyson
Gainsight | SuccessIndex Quarterly Benchmark Report
Comparison & analysis of SaaS #customer #success performance; metrics should be useful [imminent]
customer  success  report  cloud  analysis  saas  gainsight  2014  reference  software  metrics  sochap  cco 
february 2016 by csrollyson
Results: 10 Biggest B2B Marketing Campaign Of 2015
Post-mortems of 2015 marketing campaign fails from advocate mktg POV + links to reports
advocate  marketing  customer  experience  success  q1  2016  analysis  example  video  report  sochap  b2b 
january 2016 by csrollyson
The Customer Engagement Model | Nello Franco
Excellent #customer #experience|#success engagement model details phases + interactions
customer  engagement  experience  success  model  howto  enterprise  software  Q1  2015  ROI  journey  cco  strategy  reference  cmo 
january 2016 by csrollyson
Nello Franco | Customer Success Frameworks and Perspectives Based on Real-World Experience
Useful insights + model of 7 layers of #customer #success. Software focus but can be adapted to others
customer  success  enterprise  software  business  model  strategy  Q2  2015  sochap  reference  cco 
january 2016 by csrollyson
Customer Success = Company Success | Bessemer Venture Partners
Renowned VC firm epitomizes The Valley's push for #customer #success in #SaaS businesses
customer  success  news  pointofview  VCs.angels  q4  2014  investor  gainsight  siliconvalley  2sochap 
december 2015 by csrollyson
'Customer success' software is getting hot - Fortune
Describes the "customer success" provider category and its niches
customer  success  market  vendor  news  adoption  q2  2014  category  competitor 
september 2015 by csrollyson
Social Business Engagement Summit Keynote—Stan Rapp, Engauge
Timeless #CCO post: coverage of StanRapp whose rubric: "doing to" "doing with" & doing for" #customers is simple, strong
cco  customer  experience  pointofview  empowerment  trust  relationship  success  exceptional 
september 2015 by csrollyson
Have You Downloaded "The 2015 Customer Experience Outlook"? - Customer Bliss
#Customer #experience within the context of the new "Experience Economy" (Knowledge Economy) #CCO #kudos
strategy  vision  design  customer  experience  cco  success  q1  2015  economy  2cdo  2csra  reference 
september 2015 by csrollyson
Six Critical Checkpoints for a CCO - Customer Bliss
Excellent concise discussion of when your organization needs a CCO #management #customer #experience #kudos
customer  success  cco  chief  officer  indicator  management  insight  metrics  roadmap  organization  silo  plan  cuture  Q1  2015  2csra  2cdo 
september 2015 by csrollyson

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