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Top 5 Most Important Customer Experience Trends for 2019 | UX Booth
Executive summary of #customer #experience practitioner survey reveals what top CX performers do differently + 4-stage #CX maturity model
customer  experience  survey  practitioner  q1  2019  executive  summary  statistics  maturity  model  technology  communication  empathy  employee  chat  virtual  reality  comparison  voice  VOC  strategy  team  csr19  bullsi 
june 2019 by csrollyson
A 5-Minute Summary Of "The Challenger Sale" Book Your Boss Told You To Read
B2B sales model du jour + research showing that top salespeople are overwhelmingly the challenger type, but average are equally all types
b2b  sales  selling  model  philosophy  summary  trend  skill  personality 
june 2019 by csrollyson
Syria Refugee Crisis | Quick Facts on Syrian Crisis | Mercy Corps
Oregon-based #aid #org @mercycorps excellent summary page on #Syria #refugees > "48% of Syrian refugees are children"
syria  refugee  bullsi  statistics  summary  infographic  19eyz  reference  organization  aid  children 
march 2019 by csrollyson
Paleo Diet Evidence
Concise rationale and description of the #paleo #diet major sources + links to studies
paleo  diet  summary  reference  literature  review  synopsis  q3  2018  history  whole  food  comparison  process 
march 2019 by csrollyson
The Mueller investigation reaches its one-year mark - The Atlantic
Summary & perspective on Mueller’s special investigation: special investigators during Bush Reagan Clinton & Nixon presidencies lasted years
trump  russia  mueller  special  investigation  executive  summary  clinton  bush  reagan  nixon  history  collusion  election  2016  oligarch  laundering  money  Q2  2018 
may 2018 by csrollyson
What Is Ethnographic Research Marketing? | Chron.com
Short how-to conduct #ethnography for consumer research [digital + analog]
ethnography  digital  analog  howto  summary  marketing  research  social  media  home  car  public  store 
march 2016 by csrollyson
BMW ConnectedDrive : Overview
Home: #ConnectedDrive for @BMW smart car that's connected to your #smartphone #smarthome to make life easier
website  summary  smart  car  automotive  IoT  ubiquitous  computing  transport  brand  smartphone  home  customer  experience  driver  travel  2cdo  cdo  digital  transformation  2csra  2snr  2execguide  future  2csrollyson 
march 2016 by csrollyson
Why Customers Equate Your Brand With User Experience
[commented]Useful summary on #customer #experience considerations and scope
cco  brand  marketing  howto  customer  Experience  csrblogcomment  summary  touchpoint  service  design  Q3  2015  cmo  2chcuo 
september 2015 by csrollyson
This is Service Design Thinking
A survey of opinion and guidance on practicing service design; 20+ authors
service  design  book  summary  practice  2012  reference  howto  pointofview  reflection 
september 2015 by csrollyson
Customer experience: Who’s in charge here? | CustomerThink
72% CEOs claim to be in charge of leading CX transformation: only 27% of colleagues agree
cco  organization  customer  experience  research  survey  2015  q3  report  summary  culture  team  executive 
september 2015 by csrollyson
What’s your COI—or ‘cost of ignoring’? — Gigaom Research
CMOCouncil report: State of #SocialMedia at auto brands/carmakers: doesn't say it but implies #relationship is key Thx @dgingiss
automotive  social  media  report  research  summary  brand  CMO  journey  customer  experience  service  loyalty  deal  channel  strategy  q1  2014  2cdo  business  digital  relationship  trust  2sbs 
march 2014 by csrollyson
The Nine Elements of Digital Transformation | MIT Sloan Management Review
High-level summary of #digital #transformation models [link to #capgemini #MIT research survey]
digital  transformation  CDO  adoption  summary  research  innovation  operations  customer  experience  social  business  big  data  mobile  smart  device  IoT  mode  q1  2014 
january 2014 by csrollyson
What Is Customer Experience? | Inc.com
Insight on how CMOs need to rethink "brand" "customer" "product": Experience is post-product customer collaboration #kudos
customer  experience  list  insight  summary  video  empowerment  digital  community  social  business  media  collaboration  knowledge  q1  2014  pointofview  network  complexity  CMO  marketing  CDO  disruption  transformation  2cdo  cco  2chcuo 
january 2014 by csrollyson
Five Digital Issues Every Board Should Be Focusing On | LinkedIn
USEFUL 1-page shares 5 strategic digital priorities for enterprise boards of directors & CEOs
cdo  digital  social  business  strategy  executive  summary  q3  2013  product  customer  relationship  ecosystem  agile  list  2cdo 
september 2013 by csrollyson
The Internet of Things - Mobile evolution | KPMG | GLOBAL
USEFUL summary: [Internet of Things] The evolving market for Machine2Machine (M2M) managed services #mobile #kpmg
IoT  mobile  management  solution  services  professional  interview  summary  executive  cdo  digital  ubiquitous  computing  q3  2013 
august 2013 by csrollyson
Gartner on digital marketing: social and mobile top focus | Klick Health
NICE digest of Gartner #digital adoption study: top budget growth in #socialbusiness #mobile #analytics
adoption  cdo  digital  big  data  analytics  mobile  social  business  q3  2013  gartner  report  summary 
august 2013 by csrollyson
E-commerce - Wikipedia, the free encyclopedia
Short overview of ecommerce solutions; good links + "business applications" section shows related applications
ecommerce  reference  summary  software  website 
august 2013 by csrollyson
Innovation Excellence | The Truth about Radical Innovation
Executive summary of adoption of disruptive technologies & products; thin on references tho
reference  innovation  hightech  b2c  b2b  model  summary  analysis  chasm  adoption 
september 2012 by csrollyson

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